Data Entry Customer Service
Resume:
Resume for Deb Hofer
Bridgewater, SD 57319
*************@*****.***
Education:
High School: Welcome High School
College: Bachelor’s in Accounting and Associate’s in Computer Science
American National University
Post College: Sioux Falls Seminary-currently attending
Proficient in:
Quick Books, Quicken, Microsoft Office, Microsoft Excel, 10 Key, Data Entry, Bookkeeping, Payroll, Customer Service
Employment Information:
Self-employed 01/25/2017 to present, Housekeeping
Gary Schallenkamp 605-***-****, Ran grain cart for fall Harvest
Citibank Sioux Falls, SD 07/05/1990 to 06/02/2016,
Different jobs while working at bank
Data Entry of payments
Transport Operator-ran payments and payment stubs through a machine that took pictures of the
Checks and posted the payments to customers’ accounts
Customer Service-handled customer service for calls for bank cards for four years, then worked in
Student Loan customer service for ten years, also cross trained in Student loan collections-took outbound and incoming calls. Also worked in a department that set up recordings to monitor customer service calls. Added new reps at all differ sights.
Helped students fill out online application for student loans.
Student Loan Claims- processed paperwork being sent to guarantors when Student Loans where
Going into default.
Security-worked with customer’s claims of fraud on their credit card accounts. Investigated to make
sure if charges where actually fraud.
Fraud Applications-investigated customer’s claims that they did not apply for the bankcard account.
Sears Account Maintenance-answered email inquiries from customers. Processed POA documents
that were sent in.
Cornerstone Poured Foundations Tea, SD 03/2008 to 04/15/2016
Did clerical and bookkeeping work. Did the payroll. Reconciled bills that come in and prepared the
the checks. Entered new employee information on QuickBooks making sure all paperwork needed
was received. Entered in payments received and prepared the deposit slips. Reconciled bank account. Used Quick books all the time at this job. I also used Excel and Word.
References:
Fawn VanVeldhuizen, Sioux Falls SD 605-***-****, worked together at Citibank
Trudy Hartman 605-***-****
Kevin VanVeldhuizen 605-***-****
Contact information for jobs listed:
Citibank 701 E 60th St N Sioux Falls, SD
Cornerstone Poured Foundations
Kevin VanVeldhuizen
Contact this candidate