Customer Service Team Member

CONNIE ESCALANTE

**** ***** *** ****: 916-***-****

Roseville, CA, 95661 Email: ****************@*****.*** References are available upon request.

QUALIFICATIONS

• More than 10 years of experience in customer service and support

• Ability to train, motivate, and supervise employees

• Possess solid computer skills

• Punctual and efficient

• Adept at working as a team member or independently

• Function well in a fast-paced, high-pressure atmosphere

• Able to establish and maintain effective relationships with different personalities PROFESSIONAL EXPERIENCE

EYE SURGERY CENTER OF NORTHERN CALIFORNIA

Kaiser Scheduler, 2020- Present

• Creating and updating patient charts

• Running insurance and billing collection

• Schedule appointments and provide follow up for Kaiser patients

• Monitoring patients

CALIFORNIA CAREGIVERS

Caregiver, 2015 - 2020

• Monitoring Patients

• Ran housekeeping in personal homes

• In charge of nutrition and hygiene management

• Aided with everyday responsibilities

RALEY’S SUPERMARKET

Customer Service Professional, 2003 - 2014

• Greeted customers upon store entry

• Handled customer transactions via automated register

• Managed Inventory

• Communicated with the home office

• Practiced creative thinking to help come up with satisfactory resolutions to customer complaints and concerns

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