AC

SUMMARY OF QUALIFICATION

Over eight years of customer service and administrative assisting in a variety of industries.

Avid representative who is detailed in communications, administration, and processes/policies.

PROFICIENT SKILLS

Microsoft Office Suite (MS Word, Excel and/or PowerPoint).

Outlook

Windows NT and Lotus Notes software

Keyboarding and Document Formatting

Forms: ICD-9, ICD-10, ADT, CPT, HCPCS, NDC

CMS 1500

CRM system (they use ISS/Metrix)

SAP

EDUCATION

ASSOCIATES • 2012 • EVEREST COLLEGE

Medical Administrative Assisting

CERTIFICATION

CPR, HIPAA, OSHA Certified; Medisoft, Transcription, Dentrix

AMBER COOK

MEDICAL ADMINISTRATIVE ASSISTANT

adslk2@r.postjobfree.com 847-***-****

EXPERIENCE

Administrative Assistant III• AbbVie•

10/2021 – 04/2022

Provides general administrative support (i.e. answering phones, customer service, meeting planning, preparing expense reports, submitting work orders, etc.)

Assists the EHS training coordinator with administrative activities, such as addressing/directing customer questions, adding/removing training from individual profiles, coordinating physicals with the clinic, generating/printing training rosters, making format changes to training slide decks, etc.

Provides general EHS system applications support, which may include tracking near miss incident submissions, auditing entries for timely resolution/completion by staff members, assisting with emergency call list annual reviews, etc.

Assists EHS staff with various program activities, such as respirator fit testing sessions and lab inspections/inventories

Maintains an inventory of EHS supplies (i.e. respirators and fit testing materials) and orders new materials as needed; coordinates management of EHS equipment (i.e. sampling pumps, respirator fit tester) for periodic maintenance and calibration services

Compiles and distributes staff meeting minutes and monthly highlights using established templates

Contributes to building a strong team culture

Coordinates and maintains departmental files, as assigned, in compliance with corporate and government regulations

Other Ad Hoc requests

EHS/ COMPLIANCE COORDINATOR • ABBOTT DIAGNOSTICS •

10/2020 – 06/2021

Performed administrative task during COVID testing hours as well

as vaccination hours.

Performed daily opening and closing procedures correctly and

independently.

Filing and maintaining medical records according to Abbott medical

records policy. Performing accurate, legal, ethical documentation

along with front and back-office support.

Responded to emergencies.

First Aid/CPR demonstrates understanding of medical

surveillance/PPE requirements.

Assessed the nature of each employee’s question and promptly.

Regularly checks for adequate stock of forms as needed to ensure

adequate supply is always on hand.

CUSTOMER CARE SUPPORT SPECIALIST • SYSMEX AMERICA, INC. • 12/2019 – 04/2020

Create email notifications for installation with new and existing customers

Monitor test equipment calibration schedules and status to ensure calibration compliance goals are achieved

Coordinate introduction of new service parks associated with product introductions and engineering change requests

Analysis of select Tech Services reports and KPIs associated with service parts supply chain performance

PATIENT ACCESS/CENTRAL SCHEDULING • ADVOCATE CONDELL MEDICAL CENTER • 06/2019 – 11/2019

Processes scheduling and registrations of patients for outpatient procedures

Processes high volume patient and customer service inbound/outbound calls

Primary processor for insurance verifications

Responsible for entering patient demographics and clinical data

Assists with the processing and conversion of EPIC

SPECIALIZED CUSTOMER OPERATIONS • VISUAL PAK LOGISTICS • 10/2017- 04/2019

Placed and receive telephone calls with the expectation of maintaining strong carrier relationships

Tracked a high volume of shipments to provide high level communication internally

Understood and properly used the TMS platform

Handled and resolve moderate in transit issues

Continuously communicated and executed follow-ups with internal and external parties

BENEFIT ADVISOR• AON RETIREE HEALTH EXCHANGE • 06/2017 - 10/2017

Sold and assisted with Medicare and prescription plan enrollment

Educated and enrolled customers in the plan that worked best for their needs

Processed Inbound calls to enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision, and dental plans

Created a positive customer experience and in a highly ethical and professional manner

CUSTOMER SERVICE REPRESENTATIVE • AON HEWITT • 08/2015 - 05/2016

Utilized company software and programs to access customer accounts and product information for features and problem resolution.

Utilized the telephone system with headset throughout the workday.

Assisted customers with a wide variety of benefit questions and plan features via information accessed through the computer.

Reviewed employee accounts and answered questions within the parameters of Aon Hewitt’s policies and procedures.

Created/updated employee file in database via computer as authorized by Hewitt.

SPECIALTY CUSTOMER CARE REPRESENTATIVE • CVS CAREMARK• 09/2014-02/2015

Processed customer service calls for specialty pharmacy call center

Verified and updated patient demographic information

Transferred calls/tickets to pharmacy for refill of specialty medicine

Responsible for providing support in accomplishing daily tasks within the facility

REFERRAL SPECIALIST• AIM SPECIALTY HEALTH • 04/2013 - 03/2014

Entered demographic and screening information from a requesting physician office or provider via telephone or web-based input into the preauthorization computer system

Screened preauthorization requests using approved criteria and guidelines

Identified and appropriately refer cases to preauthorization nurses for clinical review

Provided information to referring/rendering physician offices and network service providers regarding program requirements

Maintained personal client files updated with the most current client fact sheets provided

Maintained telephone service standards in accordance with departmental goals

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