Customer Service
Resume:
Rudy Hebert
Apt. ***
Lafayette, La. 70508
************@*****.***
Experience Summary
Highly competent educator with over thirty years of administrative and instructional experience.
Education
Master of Arts in Education (Adult Education and Training)
Trident University International, Cypress, Ca., January 2020
Bachelor of General Studies (Behavioral Science)
University of Louisiana at Lafayette, Lafayette, La., December 1993
Skills
Microsoft Window Google Slides Data Entry Adobe PDF
Microsoft Office Anthology Campus Nexus Customer Service Emails
Microsoft Outlook WinSMS Software Remote Instruction
Power Points Zoom Canvas Online Learning Platform
Google Drive Merit Online Learning Platform Moodle Online Learning Platform
Experience
July 2022 – Present
Remington College, Lafayette, LA: Student Success Coordinator
I work with new and continuing students and faculty, staff, and management from various diploma and degree programs. I maintain and create student plans in close collaboration with the Director of Education to ensure proper counseling, resolve student issues, and communicate and receive course feedback. I manage student program progression and strategically provide students’ academic and career support, resulting in increased retention. In collaboration with the Director of Education, I develop and monitor student risk assessments and employ intervention strategies at critical points of the student's educational path. Intervene via retention emails, calls, or texts when appropriate.
September 2021 – June 2022
TUTORGIGS: Remote ELA Interventionist/Tutor
I remotely executed English Language Arts/Reading lessons to academically at risk elementary and secondary students located in varying Texas school districts. I prepared course materials and developed plans based on student data and learning plans. I aligned lesson plans to the standards in accordance with all required policies, procedures, and assessments. I provided students with academic differentiated instruction guaranteeing high-quality delivery of instruction within the classroom. I fostered and promoted lessons in a safe and conducive learning environment in which all students were treated equitably and with respect. I provided predictable and reliable attendance required to provide consistency and continuity of educational services.
December 2020 – May 2022
Lafayette Parish School Board, Lafayette, LA: Substitute Teacher
I executed lesson plans left by the absent teacher, and when required I developed lesson plans. I fostered and promoted a safe, respectful, and conducive learning environment. I monitored, observed, and reported student behavior according to school policy.
June 2012 – Dec 2019
JR Hebert, LLC, Lafayette, LA: Administrative Assistant (concurrent employment)
I displayed a professional demeanor and used a professional tone and language while I provided inbound and outbound customer service. I executed daily data-entry responsibilities. I developed reports, spreadsheets, charts, and presentations. I provided inbound and outbound phone services. I maintained files and a bookkeeping system for consulting projects.
Aug 2006 – May 2018
Disciples of Christ Christian Academy, Lafayette, LA: Teacher/Supervisor, Owner/Manager
As the supervisor and teacher, I planned, managed, and directed academic and administrative activities for learners in elementary and secondary classroom settings; grades kindergarten through twelve. I developed lesson plans, designed assessment rubrics, administered tests, and measured the learner’s progress. I provided timely and constructive feedback to students while I accurately maintained required student records and attendance. I also extended my educational services to post-secondary students, offering remote tutoring services to college students in developmental math and English courses. As the owner and manager of this business, I maintained the files and bookkeeping system and implemented advertisements. I interviewed and hired prospective employees while arranging and directing orientations and training.
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