Customer Service Heavy Equipment
Resume:
Justin Rachow
Automotive Service Manager / Training Operations Manager
Hamburg, NY 14075
******@********.***
• Seeking gainful employment from an established dealership or automotive repair shop as a District, General, or ServiceManager/Assistant Manager
Willing to relocate to: Hamburg, NY - - Buffalo, NY Authorized to work in the US for any employer
Work Experience
Operations Service Manager
Joe's Auto Service - Hamburg, NY
January 2009 to Present
I am very good dealing with people, customers, and technicians. I am highly skilled in customer service, working with and managing a full staff of technician's meeting sales goals and objectives, working under a very busy and challenging environment. I’ve been all over the US For training seminars with the top Automotive business Owners. I was trained on everything from day to day operations to Accounting, P&L statements, And customer service. I have phone scripts for Answering phones, to selling Isolate repairs, and Preventive maintenance inspection scripts. I do the Sales, scheduling, Hiring, Firing, payroll, and Accounting. I Know the importance of Making or keeping the store at maximum profitability and need to hit 65% GP on parts and Labor combined. Will be the best hire you have ever made. The store I am currently at has 8 technicians and 4 general service techs. As you can see from my resume, I have excellent "staying power" as I have been with Joe's Auto Service for over 10 years now. The only reason I am leaving is due to lack of work. Feel free to call me and pick my brain. 716-870- three four one six Education
Graduate in Automotive Technology
Turn around Tour - USA
January 2008 to December 2021
High school diploma
Nash Central High School - Rocky Mount, NC
2004 to 2008
Skills
• budget (10+ years)
• Strategic Planning (10+ years)
• retail sales (10+ years)
• Marketing (10+ years)
• Powerpoint
• Word (10+ years)
• training (10+ years)
• budget
• Strategic Planning
• Budgeting
• Microsoft Powerpoint
• Microsoft Word (10+ years)
• Tow Truck (10+ years)
• Auto Service Management (10+ years)
• Vehicle Maintenance (10+ years)
• Service Technician Experience
• Management (10+ years)
• Flatbed (10+ years)
• Service management (10+ years)
• Leadership (10+ years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Financial acumen
• Time management (10+ years)
• Mechanical knowledge
• Mechanic Experience
• Computer Networking
• Suspension
• Delivery Driver Experience
• Brake Repair
• Transmissions
• Oil Change
• Heavy Equipment Operation
• Microsoft Office
• Hydraulics
• Tractor-Trailer
• Diesel Engine Repair
• Operations Management
• Automotive Diagnostics
• Tire Service
• Profit & Loss
• retail sales
• Alignment
• Auto Estimating
• Facilities Maintenance
• Automotive service (10+ years)
• Training & development (10+ years)
• Computer literacy
• Computer skills
• English
Certifications and Licenses
New York State Inspection license
Present
Dealer License to buy from Auctions
January 2008 to Present
If you are looking to buy shuttle vehicles, loaner cars, or want to start selling used vehicles I have dealer auction license.
Motorcycle License
Business Management
April 2012 to Present
Attended a Automotive Business Management Course. Flew to the most successful independent Automotive Business Owners. Learned new strategies to improve Productivity and profitability. Had to pass the Accounting, Budgeting, P&L, and Sales courses. Ran by Greg Sands, Gary Gunn, Brian Gillis. Groups
Turn around Tour
January 2008 to Present
I am part of a 20 group of Highly successful small Automotive Owners. Learning and helping each other with everything business. look him up. Gary Gun, Turn around Tour. i have everything i need to train staff and maximize gross profit.
Additional Information
Tow truck endorsement
Turn around tour service advisor graduate
Quick books
Payroll
10 + Years Shop Manager / Training advisors
Contact this candidate