Customer Service Sales Associate

Janete K Jones

**** * ***** ****

San Jose, CA **148

Phone: 209-***-****

Email: ********@****.***

Objective

A thorough and highly organized worker seeking a position with a professional and growing company. Abilities

10 years of Retail Experience

Professional team player

Strong organizational skills

Motivated to maintain customer satisfaction

Excellent communication and interpersonal skills

Employment History

Caregiver, Personal Care Aides

10/2019 - 03/2020 Kindred At Home 745 Camden Ave, Campbell, CA Assistant in dressing, bathing, hygiene, preparing meals, medication reminder. Cleaning the house, laundry, floors, bathroom. Outings.

Caregiver

12/2019 - 03/2020 Home Care Assistance 15734 Los Gatos Blvd, Los Gatos, CA Assist with dressing, hygiene, prepare meals, medication reminder, companionship, outings. Doctor's appointment CNA

04/2019 - 07/2019 Valley House Rehabilitation 991 Clyde Ave, Santa Clara, CA Residents of 17-23 per shift, serve food trays, hygiene, make bedding, sanitize room, bathing, dressing, Hoyer lift, transfer resident from bed to chair and back. Any medical issues report to the nurse. Caregiver, Personal Care Aides

05/2014 - 12/2018 Comfort Keepers 45445 Portola Ave #6,, Palm Desert, CA Implemented an interactive learning medium to increase clients understanding. Managed daily care such as bathing, oral care, shampoo. Created a positive and safe environment for client. Achieved and resolved frustration issues that related to clients with Dementia. Caregiver, Home Health Aides

05/2016 - 11/2016 Self Employment 4 th Street, Seal Beach, CA Provide routine individualized health care such as routine exercise, daily walks. Convalescents. Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient. Caregiver, Personal Care Aides

10/2015 - 05/2016 Live Home Senior Care 2280 Market Street Suite 145,, Riverside, CA Implementing an interactive learning program to increase brain function through games. Provided a healthy meal plan for breakfast, lunch and dinner. Assisted clients with personal care.

Maintained a safe, secure and healthy environment for client. Scheduled doctor's appointments, outings and travel. Caregiver, Personal Care Aides

02/2016 - 05/2016 Care Works Senior Care 23151 Moulton Parkway, Laguna Hills, CA Aided client with daily living needs, bathing, dressing, prepare meals. Managed schedules, doctor's appointments, travel, outing and errands. Organized clients household, payments, and housekeeping. Provided a safe environment.

Conflict resolution, redirect client when client gets upset or frustrated. Caregiver, Personal Care Aides

12/2013 - 04/2014 Heavenly Heights Senior Care 77564 Country Club Dr., Palm Desert, CA Implemented cognitive course plan to meet intellectual and social needs of client Conducted grocery shopping, running errands, paying bills, daily household. Managed clients schedules and ensure all doctor's appointments are kept. Communicated tactfully and effectively with clients. Documented clients behavior and abnormalities to company and family. Caregiver, Personal Care Aides

10/2013 - 12/2013 Home Instead Senior Care 73726 Alessandro Dr # 203, Palm Desert, CA Implemented daily schedules and ensure all doctor's appointments are kept. Created a positive and loving environment.

Created intellectual and social games for client.

Managed clients social needs, banking, outings and travel. Resolved conflict by redirection.

Caregiver, Personal Care Aides

08/2012 - 01/2013 Visiting Angels 8500 Beckett Center Drive, Mason, OH Assist clients with dressing, bathing, meal preparation, medication reminder, light housekeeping, errands, schedule appointment.

Customer Service Associate (CSA), Customer Service Representatives 01/2012 - 07/2012 Aerotek 5181 Natorp Drive, Mason, OH Answer customer telephone calls regarding existing accounts. Respond to questions and concerns about service, and escalate call appropriately. Consult with customers on options for service and upgrades of product. Consistently improve customer satisfaction through attentive listening skills. Customer Service/Collections, Customer Service Representatives 05/2006 - 01/2012 General Revenue -Sallie Mae 11501 Northlake Blvd, Cincinnati, OH Managed 350 Inbound and Outbound calls per day.

Aggressively collected and processed payments on accounts. Assessed delinquent accounts for possible collection actions. Demonstrated ability to work effectively in a fast environment while preserving strict confidentiality. Answer customer telephone calls regarding existing accounts. Sales Associate, Retail Salespersons

05/2004 - 05/2006 Sally Beauty Supply 9112 Union Cementary Road, Cincinnati, OH Greet customer upon entering the store, hand customer weekly flier. Assist customer with product and suggest alternative products that are available to enhance their personal needs. Assist customer with cashing out their products. Prepare special orders by processing special orders or ordering the special product. Inventory, stocking shelves, daily cleaning, dusting, sweeping, rotation of product.

Honors

Volunteer work with Tri-County Assembly-Food Pantry.

Contact this candidate