Customer Service Shift Leader
Resume:
Tyler McClelland
Portage, IN
*************@*******.***
Authorized to work in the US for any employer
Work Experience
Slab Coordinator
TMS International - Gary, IN
March 2022 to Present
Organize work orders to negotiate with others throughout the steel mill in order to ensure work is done effectively and affectionately.
Shift Manager
Buffalo Wild Wings - Portage, IN
March 2019 to March 2022
Open and close the store, counted deposits & cash drawers, guest complaints, helping out in the front or the back of house.
HOH Manager
Buffalo Wild Wings (DRH) - Merrillville, IN
July 2018 to March 2019
Weekly inventory, pass quarterly inspections, hiring/training new employees. Have traveled to work at several Buffalo Wild Wings in Indiana for this Franchise. Cook/Shift Leader/HOH Manager
Buffalo Wild Wings - Portage, IN
August 2014 to June 2018
Was a cook from August 2014 until a little after October 2016. Became a shift leader after I turned 21 in September 2016. Opened the store, counted deposits & cash drawers, helping out in the front or the back of house. 9-10 months later I was promoted to Kitchen Manager in August 2017. This location at the time was considered a training store(FTU). Making schedules, interviewing future employees or hiring them for each area of the restaurant
Have traveled to work at several Buffalo Wild Wings in Indiana/Michigan for this Franchise. Cook
KFC - Hobart, IN
November 2013 to May 2014
Cooked and prepped chicken.
Education
High school
River Forest Jr-Sr High School
Skills
• Cooking (6 years)
• Cashier (5 years)
• Management (4 years)
• Scheduling (4 years)
• Customer Service (4 years)
• Microsoft word (4 years)
• Inventory (4 years)
• Payroll
• Operations
• Inventory Management
• Team Building
• Shift Management (4 years)
• Interviewing (4 years)
• Supervising Experience (4 years)
• Kitchen Management Experience (4 years)
• Restaurant Management
• Negotiation
Certifications and Licenses
ServSafe
November 2017
Driver's License
Additional Information
Dedicated, coach-able and hardworking employee. Always willing to work and do more then expected. Team leader/mentor.
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