Customer Service Sales Representative
Resume:
MITCHELL L. HUMPHREY, SR.
Fredericksburg, VA 22407
540-***-****(Home)
540-***-**** (Cell)
Email: *********@*******.***
CAREER OBJECTIVE:
Certified Transportation Professional with more than 15 years’ experience and a reputation for having an excellence and flawless driving record. Great understanding in route planning and transportation logistics to achieve strict delivery timeframes to maintain customer service excellence. Organized and independent professional with deep knowledge of DOT regulations, looks to apply large-scale transportation, customer service, and navigation experience with a progressive company.
CORE QUALIFICATIONS
Commercial Trucking
Routing and Logistics
DOT Regulations
Time Management
Safety Management
Carrier Coordination
PROFESSIONAL EXPERIENCE
DAIRY FARMERS OF AMERICA, Hyattsville, MD
CDL Driver
12/2010 to 6/2022
Daily delivering of all dairy products to retail establishments and area schools on assigned route.
Develops and maintains relationships with each customer by being positive, friendly, and becoming familiar with their operations to meet needs and expectations.
Follow company procedures and local traffic laws to make safe, on-time deliveries.
Communicates incident and road traffic conditions that may affect deliveries to main office and other drivers.
Performs and records daily pre-trip inspections using company checklist and submits detailed reports after trips and deliveries.
Records and reconciles delivery and trip expenses, and reviews invoices for accuracy and completion.
Reinforces and upholds DOT regulations, OSHA requirements, and company policies and procedures.
Presents a professional image reflecting the company brand values.
SHENANDOAH’S PRIDE, Springfield, VA
Delivery Driver
04/2010 –
Executed daily pre-trip safety inspections on all equipment
Verified and completed required documentation and reports
Complied with hazardous material regulations and procedures
Followed dispatch instructions and communicated with dispatch as required including delays arrivals and equipment problems
Communicated with customers to determine pick-up or delivery needs
Demonstrated internal and external customer service
Delivered wholesale milk to retail outlets (grocery stores and mass merchandisers).
Solicit additional business from customers and provide leads for potential sales opportunities
Applied a knowledge of all applicable laws/regulation’s safety standards as well as company policies/procedures
Load secure and protect product in delivery vehicle and safely transport merchandise
Offload install and demonstrate merchandise to achieve maximum customer satisfaction
VIRGINIA DEFENSE FORCE, Richmond, VA (part-time)
Corporal (CPL)
05/2008 – 09/2011
Completed 10-week Basic Training in classroom and field instruction.
Trained in preparation for state active duty to include organization, administration, and maintenance of equipment.
Immediately investigated every unusual or suspicious occurrence on or near post.
Reported all violations and apprehended offenders, if necessary.
Displayed sound judgement under pressure in life-threatening situations and other emergency scenarios.
Worked with patrol partner and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes, and conduct preliminary investigations.
PREMIUM DISTRIBUTORS, Chantilly, VA
Sales Representative
04/2008 – 01/2010
Managed accounts and performed full sales cycle duties, increasing sales by 50%. Answered customers’ questions regarding products, prices, and availability. Emphasized product features based on analysis of customers’ needs. Created strategies and marketing information to develop and expand existing customer sales. Planned and organized routes within territory to maximize efficiency and time in the field. Attend trade shows and sales conferences.
Determined appropriate floor space needs for products and allocated space accordingly for displays.
Coordinated product presentations and communication plans for new product assortments
PEPSI COMPANY, Chantilly, VA
District Manager
04/1985 – 01/2007
Directed 8-person staffs who were responsible for large format sales accounts (i.e., grocery stores, mass merchandising) and small format accounts (convenience and drug stores).
Responsibilities included service existing sales accounts and opening new sales accounts.
Managed employee recruitment and training of all new sales representatives.
Marketing of new Pepsi products and displays.
Merchandising Manager
Hired, trained, supervised, and mentored new Merchandisers; motivated staff to meet/exceed established goals and objectives by developing effective merchandising incentives and promotional marketing strategies to stimulate sales growth.
Reviewed and approved time sheets and payroll each week.
In charge of scheduling employees to merchandise all grocery store accounts.
Facilitated a team approach to achieve objectives, increase productivity, and enhance employee morale.
Territory Coordinator
Managed 10 employee route drivers and responsible to assuring each driver completed their routes each day.
Hired, trained, and supervised new employees.
Other Positions Held at Pepsi Company:
Sales Representative
Route Salesman
EDUCATION
Commercial Driver’s License (CDL)
Class A License and Endorsements
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