Customer Service Operations Manager
Resume:
Michael Caspers
General Manager
Manteno, IL ****0
*.*******@*********.***
Seeking a challenging and career oriented position in management, utilizing my past experience and training, within a growing organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
YANNI’S CAFE - Manteno, IL
September 2018 to Present
Manage all personnel hiring, discipline and termination. Responsible for inventory and ordering of perishables, supplies and services.Troubleshoot equipment issues, coordinates catering and carry outs. Interact with governmental representatives and inspections. Managing Partner
JOHNNY ANGEL’S RESTAURANT - Momence, IL
June 2012 to September 2018
Oversaw daily operation of full service restaurant and pizza carry out. Directed all personnel hiring and termination, scheduling, ordering of food, supplies and equipment. Coordinated banquet and catering operations and special events.
Assistant District Manager
IDLEAIR, INC - Monee, IL
December 2006 to December 2012
Responsible for all aspects of sales, customer service, and business development for multiple sites for nation's only ATE facilities.
Managed a team of six managers and sixty-five associates. Owner
RIVERBEND GROUP, INC - Bradley, IL
October 2001 to November 2006
Responsible for all aspects of sales, customer service, as well as, business development. Directed the work of twelve independent contractors and five company drivers, in expedited freight operation, as well as commercial kitchen equipment sales and services. In addition to 135 catering accounts ( commercial and industrial.)
Operations Manager
E & R TRANSPORT, INC - Markham, IL
September 1995 to September 2001
Recruited, trained, managed, and disciplined eighty-seven drivers in three operation centers, for the nation's largest commercial towing and automotive transport corporation. Reduced employee turn over by 58% through proactive development and training. Operations Manager
WGWL, INC AMOCO DEALER - Matteson, IL
July 1992 to December 1995
Responsible for a full range of human resources activities, operational budgets, supervision, and inventory control for a twenty-four hour automotive service and towing facility. Regional Security Manager
WILMORITE, INC - Saint Charles, IL
June 1990 to June 1992
Responsible for a full range of human resources activities, operational budgets, location supervision, and the design and installation of security and safety systems. Director of Investigative Services
KANE SERVICE - Chicago, IL
October 1981 to May 1990
Consulted and coordinated security and investigative services nationally for Fortune 50 corporations. Sergeant of Police
MATTESON POLICE DEPARTMENT - Matteson, IL
December 1971 to October 1984
Directed and commanded Youth and Detective Divisions. Commanded Patrol Division. Supervised Multi- Agency Task Force on Gangs.
Education
Management in Business and Law Enforcement
Aurora University - Aurora, IL
Certificate in Law Enforcement
University of Illinois - Urbana, IL
Associate in Business
Robert Morris University - Carthage, IL
Skills
• inventory
• Scheduling
• Training
• Operations
• Inventory Management
• retail sales
• Team Building
• Payroll
• Microsoft Word
• Business Development
• Catering
• Management
• Recruiting
• Team Management
• Time Management
• Driving
• Box Truck Experience
• English
• Van Driver
• Commercial Driving
• Profit & loss
• Food service
• Operations management
• Microsoft Office
• Purchasing
• Microsoft Excel
• Restaurant experience
• Restaurant management
• Microsoft Powerpoint
• Logistics
• Budgeting
• Merchandising
• Guest services
• Courier
• Delivery driver experience
• Customer service
• Pricing
• Research
• Accounts Receivable
• Sales
• Event Planning
• Negotiation
• Legal Research
• Management
• Cooking
• Box truck
• Leadership
• OpenTable
• Management
Certifications and Licenses
Sanitation Certification
July 2019 to July 2022
Basset Certification
Assessments
Problem Solving — Completed
June 2019
Analyzing relevant information when solving problems. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Budgets and Fiscal Responsibility Proven Sales Strategies Business Development Service Industry Oriented
Motivation and Team Building Skills Sound Operational Proficiencies
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