Service Representative Customer
Resume:
Natalie Lewis
Benefits Specialist
Presto, Pennsylvania, United States
*********@*****.***
SUMMARY
Self motivated legal and customer relations professional. Well versed in Social Security Disability and Supplemental Income, areas of practice. Technically savvy with ability to learn new software in a short time period. Consistently developing strong relationships through empathetic communication, respectful attitude and exceptional customer service. Commitment to confidentiality of information at all times. WORK EXPERIENCE
October 2020-March 2022
Benefits Specialist
ConnectiveRx
United States
•Verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients in order to process patient prescription needs successfully.
•Interact with internal and external customers, physician offices, pharmacies, Sales Reps, and Insurance companies.
•Resolve customer concerns in a professional, timely manner, communicating between departments for escalations.
•Consistently meet and exceed individual goals and metrics.
•Assisted customers with navigating and submitting documents via online Portal.
•Understanding of commercial insurance concepts including coverage policies, major medical benefits, knowledge of government and patient assistance programs.
•Document any Adverse Events according to Company policy and procedures.
•Using CSR software along with industry software to collect data. March 2016-August 2020
Paralegal
Domenic Bellisario, ESQ
Pittsburgh, Pennsylvania, United States
Worked alongside attorneys assisting individuals with physical and/or mental disabilities with falling and pursuing claims for social security disability and supplemental security income.
•Utilized impeccable written and verbal communication skills to probe claimants for information relevant to their claims.
•Assisted clients with filling out forms and other documentation needed when filing for benefits.
•Requested medical, financial, occupational and other information for disability in a timely manner to all communications via phone, email, and mailings.
•Assistant Attorney with legal research using law Library, Lexus Nexus, online websites and legal software.
•Handled all administrative duties; multiple phone lines, calendars, mail, inventory, and banking.
•Assist with local Labors Union 1058, Family Medical Leave Act. June 2013-February 2016
Owner/Operator
Bella Faccia Skin Studio
Pittsburgh, Pennsylvania, United States
Developed individualized therapeutic skin care services. Carried out administrative tasks, including product inventory checks, charting and consultations. Fostered result oriented treatments such as: body contour, facial peels, hair removal, Celluma light therapy. Promptly attended to customers needs and follow up per concerns, and questions. Comply with local and state health & safety regulations. Built client base of over 400 with 97% satisfaction.
• Administrative
EDUCATION
-2010
South Hills Beauty Academy
Pittsburgh, Pennsylvania, United States
South Hills Beauty Academy (Esthetician License- Pittsburgh, PA 201*-****-****
Community College Of Allegheny County
Pittsburgh, Pennsylvania, United States
Community College Of Allegheny County
Pittsburgh, PA
February 1972 - January 2007
SKILLS
Paralegal Disability Filing Medical Records Administrative Tasks Patient Care Claims Database Inventory Customer Support/Service Technical Research Commercial Real Estate management Conflict Resolution Inside Sales Vendor/Supplier Relations Payroll Forms and Checks Microsoft Office Insurance Claims Adverse Events
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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