Care Giver Customer Service
Resume:
Lori Owens
Killeen, TX *****
********************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Experience Associate
AAFES Exchange Services - Fort Hood, TX
November 2018 to February 2019
1. RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.
GENERAL CLERK II
Vets United /V A Financial Service Center - Austin, TX January 2018 to June 2018
•Review and prioritization of medical claims.
•Identification and expediting high-priority claims.
•Review of medical claims for completeness and accuracy.
•Preparation of medical claims for payment.
Caregiver
Austin home care assistance - Austin, TX
September 2017 to January 2018
Responsibilities Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions. Accomplishments Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met. Skills Used Meal preparation,housekeeping,laundry,personal hygiene and toileting. RESIDENT CARE GIVER
Arden Courts of Austin - Austin, TX
April 2017 to August 2017
Responsibilities Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions. Accomplishments Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met. Skills Used Meal preparation,housekeeping,laundry,personal hygiene and toileting. DIRECT CARE STAFF
RESCARE - Temple, TX
March 2015 to May 2015
Responsibilities
Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions.
Accomplishments
Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met.
Skills used
Meal predation,housekeeping,laundry,personal hygiene and toileting. HOUSEKEEPER/LIFT TRUCK OPERATOR
PACTIV CORPORATION - Temple, TX
September 2012 to June 2013
To ensure the cleanliness of the warehouse of trash and debris
- Pull damaged product for repack or for disposal
- Restack and wrap product returns for shipping to clients
- Assist LTOs with loading and unloading of product PERSONAL CARE AIDE
FAMILY CARE HOME HEALTH - Harker Heights, TX
May 2012 to September 2012
Provide in-home care to clients.
- To do housekeeping, errands, and transportation to appointments.
- Report any changes in client's health or anything dangerous for the client. CROSSING GUARD
KILLEEN INDEPENDENT SCHOOL DISTRICT - Killeen, TX
January 2012 to June 2012
To control the flow of traffic to ensure the safe crossing of the children to and from school.
- To assure that pedestrians also adhere to safety rules while using the crosswalk in the school zone. DIETARY AIDE
CARESTONE@RIVERGATE - Madison, TN
March 2009 to June 2009
assisted in the preparation of all meal times
- Bussed tables in between every meal cycle.
- Clean dining room area before and after each meal
- wash dishes, silver, table clothes and napkins before and after each meal until end of the shift. HEAD CASHIER
AAFES - Elmendorf AFB, AK
December 2007 to August 2008
trained a team of 3 in the operation of POS, gas and video rental consoles.
- operated the POS register to calculate customer's purchases.
- accepted cash, credit, debit, star cards and charge accounts as payment for purchases. PERSONAL CARE AIDE
COMFORT KEEPERS - Anchorage, AK
October 2006 to May 2007
To provide in-home care to clients.
- To do housekeeping, errands, and transportation to appointments.
- To report any changes in client's health or anything dangerous for the Client.
CASHIER
2 GO TESORO MART - Anchorage, AK
August 2005 to November 2005
trained a team of 3 in the operation of POS, gas and video rental consoles.
- operated the POS register to calculate customer's purchases.
- accepted cash, credit, debit, star cards and charge accounts as payment for purchases. TRAINING INSTRUCTOR
SUNRISE OF TENNESSEE - Clarksville, TN
December 2003 to August 2004
Assisted consumers with basic daily living skills in a home environment and with outings in the community. We also provided transportation to
appointments and administered medications as prescribed. FORKLIFT OPERATOR/SWEEPER
EXPORT TOBBACO COMPANY - Wilson, NC
August 2001 to November 2001
Operated forklift to transport tobacco from the warehouse floor to the storage areas by grade.
- Kept warehouse floors clear of debris and trash from pallets
- Selected grades of tobacco according to location and texture for storage.
- Took samples of each grade of tobacco before storing in the warehouse. RELIEF SUPERVISOR
Q CARE, INCORPORATED - Stantonsburg, NC
October 1999 to January 2000
OPERATED A 6 ADULT GROUP HOME.
- HANDLED MONEY TRANSACTIONS, PASSED MEDICATION, AND A PERSONAL CARE AIDE
HERITAGE RETIREMENT CTR - Wilson, NC
August 1997 to March 1998
ASSISTED PATIENTS WITH
BATHING, FEEDING, MEDS, GROOMING, FIXING BEDS, AND CLEANING.
- ASSISTED AT DR.'S APPOINTMENTS, AND TRANSPORTATION TO THESE APPOINTMENTS
Education
High school or equivalent in General Studies
E.T. Beddingfield High School - Wilson, NC
August 1984 to June 1988
Skills
CSR, Customer Care, Customer Support, Customer Service Additional Information
Skills
- 2 years of non-certified forklift operator training
- 2 years of warehouse and warehouse storage experience
- 1 year of supervisor experience and training a work crew
- 5 years of customer service experience in various retail settings.
Contact this candidate