Lori Owens

Killeen, TX *****

adslh4@r.postjobfree.com

512-***-****

Authorized to work in the US for any employer

Work Experience

Customer Experience Associate

AAFES Exchange Services - Fort Hood, TX

November 2018 to February 2019

1. RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.

GENERAL CLERK II

Vets United /V A Financial Service Center - Austin, TX January 2018 to June 2018

•Review and prioritization of medical claims.

•Identification and expediting high-priority claims.

•Review of medical claims for completeness and accuracy.

•Preparation of medical claims for payment.

Caregiver

Austin home care assistance - Austin, TX

September 2017 to January 2018

Responsibilities Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions. Accomplishments Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met. Skills Used Meal preparation,housekeeping,laundry,personal hygiene and toileting. RESIDENT CARE GIVER

Arden Courts of Austin - Austin, TX

April 2017 to August 2017

Responsibilities Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions. Accomplishments Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met. Skills Used Meal preparation,housekeeping,laundry,personal hygiene and toileting. DIRECT CARE STAFF

RESCARE - Temple, TX

March 2015 to May 2015

Responsibilities

Assist disabled clients in a home setting daily living skills and how to function in a community setting with minimal restrictions.

Accomplishments

Accomplished teaching each individual how to communicate their issues or concerns to staff so that their needs are met.

Skills used

Meal predation,housekeeping,laundry,personal hygiene and toileting. HOUSEKEEPER/LIFT TRUCK OPERATOR

PACTIV CORPORATION - Temple, TX

September 2012 to June 2013

To ensure the cleanliness of the warehouse of trash and debris

- Pull damaged product for repack or for disposal

- Restack and wrap product returns for shipping to clients

- Assist LTOs with loading and unloading of product PERSONAL CARE AIDE

FAMILY CARE HOME HEALTH - Harker Heights, TX

May 2012 to September 2012

Provide in-home care to clients.

- To do housekeeping, errands, and transportation to appointments.

- Report any changes in client's health or anything dangerous for the client. CROSSING GUARD

KILLEEN INDEPENDENT SCHOOL DISTRICT - Killeen, TX

January 2012 to June 2012

To control the flow of traffic to ensure the safe crossing of the children to and from school.

- To assure that pedestrians also adhere to safety rules while using the crosswalk in the school zone. DIETARY AIDE

CARESTONE@RIVERGATE - Madison, TN

March 2009 to June 2009

assisted in the preparation of all meal times

- Bussed tables in between every meal cycle.

- Clean dining room area before and after each meal

- wash dishes, silver, table clothes and napkins before and after each meal until end of the shift. HEAD CASHIER

AAFES - Elmendorf AFB, AK

December 2007 to August 2008

trained a team of 3 in the operation of POS, gas and video rental consoles.

- operated the POS register to calculate customer's purchases.

- accepted cash, credit, debit, star cards and charge accounts as payment for purchases. PERSONAL CARE AIDE

COMFORT KEEPERS - Anchorage, AK

October 2006 to May 2007

To provide in-home care to clients.

- To do housekeeping, errands, and transportation to appointments.

- To report any changes in client's health or anything dangerous for the Client.

CASHIER

2 GO TESORO MART - Anchorage, AK

August 2005 to November 2005

trained a team of 3 in the operation of POS, gas and video rental consoles.

- operated the POS register to calculate customer's purchases.

- accepted cash, credit, debit, star cards and charge accounts as payment for purchases. TRAINING INSTRUCTOR

SUNRISE OF TENNESSEE - Clarksville, TN

December 2003 to August 2004

Assisted consumers with basic daily living skills in a home environment and with outings in the community. We also provided transportation to

appointments and administered medications as prescribed. FORKLIFT OPERATOR/SWEEPER

EXPORT TOBBACO COMPANY - Wilson, NC

August 2001 to November 2001

Operated forklift to transport tobacco from the warehouse floor to the storage areas by grade.

- Kept warehouse floors clear of debris and trash from pallets

- Selected grades of tobacco according to location and texture for storage.

- Took samples of each grade of tobacco before storing in the warehouse. RELIEF SUPERVISOR

Q CARE, INCORPORATED - Stantonsburg, NC

October 1999 to January 2000

OPERATED A 6 ADULT GROUP HOME.

- HANDLED MONEY TRANSACTIONS, PASSED MEDICATION, AND A PERSONAL CARE AIDE

HERITAGE RETIREMENT CTR - Wilson, NC

August 1997 to March 1998

ASSISTED PATIENTS WITH

BATHING, FEEDING, MEDS, GROOMING, FIXING BEDS, AND CLEANING.

- ASSISTED AT DR.'S APPOINTMENTS, AND TRANSPORTATION TO THESE APPOINTMENTS

Education

High school or equivalent in General Studies

E.T. Beddingfield High School - Wilson, NC

August 1984 to June 1988

Skills

CSR, Customer Care, Customer Support, Customer Service Additional Information

Skills

- 2 years of non-certified forklift operator training

- 2 years of warehouse and warehouse storage experience

- 1 year of supervisor experience and training a work crew

- 5 years of customer service experience in various retail settings.

Contact this candidate