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Nurse Practitioner Customer Service

Location:
Hamden, CT
Posted:
September 15, 2022

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Resume:

Gustavo D. Herrera-Brito

**** ******* *** adslh2@r.postjobfree.com 203-***-****

Hamden, CT 06518

Objective Statement

•Work in an environment that will allow me to grow professionally while assisting and caring those individuals in need

•Provide individualized care practicing under the update guidelines and evidence-based practices to achieve the desired results

Education

Masters in Nursing 07/2015 – 02/2019

Major: Family Nurse Practitioner

Purdue University

Bachelor of Nursing 07/2012 – 07/ 2015

Major: Nursing

Kaplan University

Associates in Nursing 09/2004 – 05/ 2009

Major: Nursing

Norwalk Community College

Norwalk, Ct

Relevant Experience

Family Nurse Practitioner 2/2022 - Present

IMGNH

Hamden, Ct

Family Nurse Practitioner 3/2021 – 2/2022

Staywell Health Care

Waterbury, Ct

Family Nurse Practitioner 12/2019 – 3/2021

Optimus Health Care

Bridgeport, Ct

•Assess, analyze, and interpret patient histories, symptoms, diagnostic information together with physical findings to achieve appropriate diagnoses to develop strategies that will provide an effective treatment goal

•Provide care that is holistic and individualized to develop appropriate interventions for specific needs for patients’ care

•Collaborate with specialists and hospitalist in managing special needs for patients

•Order and interpret diagnostic tests and referrals as clinically indicated

•Provide education regarding conditions, treatment options as well as pros and cons related to medications and procedures.

•Facilitate collaboration between interdisciplinary team members to achieve an appropriate plan of care focused on fulfilling the patient’s needs.

•Assist in training new providers to use the electronic medical system and ensuring understanding in compliance with meaningful use and current care goals.

Clinical Learning & Development Manager 03/2017–12/2019

Optimus Health Care

Stamford, Ct

•Assess educational needs and provide continuing education to clinical and non-clinical staff.

•Assist in creating and evaluating policy and procedures to maintain the practice up-to-date

•Serve as liaison between the clinical, quality improvement and information technology department to develop new and effective practices and documentation forms.

•Assist infection control chairperson and managers in auditing infection procedures.

•Comply with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.

•Manage medical and educational records of all employees in the facility

Director of Nursing 02/2016 - 03/2017

Edgehill – Benchmark

Stamford, Ct

•Develop, review, and revise recommendations, guidelines, forms and job descriptions.

•Provide and/or promote staff educational programs to promote compliance with necessary mandatory training.

•Participate in regularly scheduled management meetings.

•Coordinate the completion of the admission, discharge, and evaluation materials and process for all residents.

•Ensure appropriate documentation including functional assessments are obtained.

•Ensure resident rights and responsibilities are protected and enforced.

•Act as close liaison with residents and families.

•Create an environment that promotes residents independence.

•Collaborate with the Medical Director and other professional service providers.

•Organize educational fairs for residents and families.

•Comply with state and federal requirements and regulations including documentation.

•Establish guidelines for scope of practice for self and support staff.

•Monitor usage of supplies and equipment and plan for long-range equipment replacement.

•Prepare and manage operating budget.

•Review, investigate and resolve customer grievances in cooperation with administration.

•Maintain and dispose of discontinued controlled substances per state pharmacy regulations.

Ryan White Nurse Care Manager 04/2015 - 02/2016

Optimus Health Care

Stamford, Ct

•Conduct patients’ screenings, admissions and assessments.

•Develop comprehensive individual services plans in collaboration with the multi-disciplinary team.

•Coordinate linkage to HIV/AIDs treatment and primary medical services.

•Provide specialized health education and workshops.

•Clinically assess physical, mental and safety needs of clients.

•Clinically assess client’s medication adherence and follow-up to medical care.

•Measure health outcomes against patient care goals and standards; provide recommendations focused on current standards of care and other governing agency regulations.

•Communicate effectively in a culturally competent and diverse consumer population.

•Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner based on HIPAA requirements and standards.

•Collect and assist in interpreting program data collection to improve outcomes.

Nurse Practice Educator/Infection Control Specialist 10/2013 - 04/2015

St Camillus Care & Rehab Center

Stamford, Ct

•Also known as Staff Development Nurse

•Recognize and provide continuing education to clinical and non-clinical staff.

•Manage health surveillance and work-related injuries of the staff.

•Schedule and organize in-services.

•Serve as liaison between Administrative, Corporate staff, and license & non-license staff.

•Reinforce infection control and prevention management policy.

•Manage medical and educational records of all employees in the facility

Nursing Supervisor/Unit Manager/RN 10/2011 - 10/2013

St Camillus Care & Rehab Center

Stamford, Ct

•First line supervisor responsible in direct hiring, training, disciplinary actions, and evaluation of staff.

•Direct train of new and current personnel regarding policies and procedures and their changes.

•Create assignments and roles to ensure all duties and functions are covered.

•Offer continue training to staff including topic such as: wound care and use of negative pressure wound vacuum, respiratory treatments including tracheostomy management, cardiac management.

•Dialysis patient management

•Assess or reassess client needs including Hospice protocols.

•Evaluate the effectiveness of care provided by subalterns and makes revisions as needed.

•Coordinate services with outside agencies for clients.

•Assists in developing, revising, and evaluating program goals

ER Nurse 04/2011 - 10/2011

Hosp Vozandes

Quito, Ecuador

•Responsible for emergency triage in a 20-bed unit emergency service.

•Assist in assessment and medical examination, and appropriate referrals to specialists.

•Actively participate in health promotion campaigns and committees.

•Handle inquiries and problems regarding medical or health issues.

•Urgent cardiac management

•IV specialist

Psych Nurse 06/2010 – 03/2011

Silver Hill Hospital

New Canaan, Ct

•Assess and admit patients at the Acute Care Unit.

•Assist on ECT treatment

•Document procedures, medicate, institute orders and follow up.

•Assist in creating an environment where patient safety and privacy for patients is maintained.

Assistance Manager 09/2009 – 06/2010

Sprint Solution Center

Stamford, Ct

•Provide excellent customer service following procedures that will allow a better interaction with customers while achieving the greatest level of satisfaction

•Sales and schedule coordination

•Training and coaching of personnel.

Key Skills

Fluent in Spanish

BLS for Healthcare Providers Instructor

BIS for Healthcare Providers

Point Click Care software super-user

Intergy software super user

Video and audio software for education

Computer knowledgeable in Word, Power Point, Excel, and Quick Books, as well as basic software knowledge in programs at Stamford Hospital, Norwalk Hospital, Greenwich Hospital and Silver Hill Hospital



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