Dawn Lancaster

Winthrop Harbor, IL *****

adslgn@r.postjobfree.com

224-***-****

Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail, communication skills and hard-working approach. Seeks out opportunities to go up beyond basics, improves processes, and increased customer satisfaction. Hard- working and reliable, focusing on going above and beyond to support team and serve customers. Offering many top-notch medical and clerical abilities. Motivated to continue to learn and grow as a service specialist.

Work Experience

Health Information Representative

Cancer Treatment Centers of America - Zion, IL

June 2018 to Present

Facilitated document import into electronic health records using a variety of applications and workflows executed scanning and indexing. Also organized patient records for quick reference. Met needs for physicians and other healthcare staff providing team members with timely retrievals of patient’s medical records and all vital medical Necessities for upcoming appointments Credit collections customer service rep

L.T.D. Commodities, LLC - Bannockburn, IL

October 2013 to April 2018

Secured payments by following up with customers which disregarded promises to pay. Worked closely with delinquent account holders to collect and reconcile accounts through approved channels. Edited materials for accuracy to communicate core messages and values. Assisted customers with ordering of merchandise. Processing and adjusting of accounts. Worked closely with investigating and researching fraudulent accounts.

Education

Some college in Medical Technology

College of Lake County - Grayslake, IL

August 2021 to Present

Skills

• Customer service

• Account Reconciliation

• Medical Records

• Data entry

• Multitasking and prioritization

• Insurance verification

• Medical knowledge & terminolgy