Service Representative Customer

PHELIX B. WILLIAMS

** ******** ******

Apt ***

Malden, MA 02148

781-***-**** (cell)

***************@*****.***

OBJECTIVE:

Seeking employment using my excellent customer service skills. Detail oriented. Multitask. I enjoy helping people, and problem solving. Worked in the medical field most of my life. Retired as a Respiratory Therapist. Worked as PCA for many years. Currently work as a Member Service Representative for non-profit health insurance.

SKILLS:

* Use Multiple Applications- Microsoft Office, Navitus, Teams, an many more. Use three screen system.

* Provide excellent customer service with successful conclusion for member’s problem or inquiry.

* Good at handling and de-escalating unhappy customers.

* Use HIPPA rules confidentiality.

* I am familiar with medical terminology.

* Able to work well independently and as a team.

WORK HISTORY:

Commonwealth Care Alliance 06/2018 to current

* Assist member’s with getting answers to their insurance needs.

* Help with pharmacy issues to resolve prescription needs.

* Use to book transportation for member’s until outsourced.

TRAC-Transdev 01/2017-06/2019

* Dispatch assistant. Helped ensure people taking the Ride got pick up and drop offs.

* Utilized Avaya, teams, dispatch and operation screens.

* Made reservations.

* Helped make sure members were served when they missed ride.

PCA for Theresa Keohan 05/2014-09/2019

* Helped with personal care for paraplegic.

* Bed to wheelchair transfers. Sometimes with Hoyer Lift.

* Catheter changes, medication distribution.

* Transported Terry in wheelchair van.

PCA for Richard Haffy 06/2015-09/2017

* Sponge baths

* Transport to appointments

* Manage household duties Laundry, housekeeping)

* Flushed feeding tube.

EDUCATION:

Mass Bay Community College A/S in Respiratory therapy

Northeastern University B/S

Professional & Personal References

1.Janine Vasconcellos 857-***-****

2.Kauther Nadeen 617-***-****

3.Jean Guilme 857-***-****

2

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