Name: Hamad Javed

Phone: 224-***-****

City/State: Lombard, IL

Email: adslez@r.postjobfree.com

Summary:

• Over 6 years of experience as Business Analyst in the Information Technology industry

• Extensive knowledge and experience in the Software Development Life Cycle, working in both Waterfall and Agile methodologies

• Ability to prioritize workloads, time manage workday effectively, multi-task, work on a team, use analytical and problem-solving skills and work with a variety of personalities

• Extremely efficient at prioritizing workloads, time management, multi-tasking and teamwork

• Enhanced analytical and problem-solving skills that were used to work with a wide variety of personalities

• Extensive experience in telecommunication domain and health care

• Experience in CRM, POS and EMR

• Experience in writing user stories, acceptance criteria and use cases

• Able to effectively convey ideas and opinions in an Agile team environment, have strong problem-solving skills, and can quickly learn new technologies and processes

• Service oriented, professional, conscientious, persistent, and able to thrive in a fast-paced environment with various internal and external client needs/requirements

• Possess the ability to multi-task while maintaining a positive, achievement-oriented attitude with both internal and external clients.

• Experience in gathering requirements through JAD sessions (Joint Application Development), Interviews, Workshops and Requirement Elicitation sessions with end-users, clients, stakeholders and development teams

• Experience in business writing skills required for documenting Business Requirements Documents (BRD), Functional Requirement Documents (FRD), User Stories and Use Cases

• Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions including presentation skills

• Strong verbal, written and presentation skills to successfully engage and coordinate technical experts, business owners, and vendors

• Ability to gather information and analyze, conceptualize, set priorities, take initiative, work independently, lead a team and collaborate

• Effective in working directly with management and resolving issues in a successful manner

• Demonstrated management, project and organizational skills to work on simultaneous tasks & projects and complete them on staggered deadlines

• Experience in interacting with business teams, programmers and technical staff at all levels

• Good understanding of project process, ability to analyze business problems, identify solutions

• Ability to effectively communicate in both oral and written form Skills:

• SQL • Jira

• Ms Office (Visio, Excel, Word, PowerPoint,

Outlook)

• Confluence

Education:

• Bachelors in Business Management (Continuing) – Western Governors University – Salt Lake City, UT

• Business Analyst Certificate – Northeastern Illinois University – Chicago, IL T-Mobile USA - WA Jun 2019 – Aug 2022

Business Analyst

Responsibilities:

• Gather, develop, document and validate business, functional and technical requirements

• Interact with client during JAD sessions

• Work with business managers and Subject Matter Experts (SME's) to identify, prioritize, and implement solutions to improve efficiency, reduce risk, and support new business

• Interact with advanced business analysts and solution developers to communicate and validate requirements

• Prepare and maintain project documentation and artifacts including analysis, reports and user documentation

• Works with project managers, developers, and end users to ensure application designs meet business requirements

• Assists all phases of software systems programming applications

• Evaluates new and existing software products

• Author and prepare meeting minutes to be distributed to a variety of audiences

• Author user stories, test scripts, and other Agile deliverables

• Drive projects to delivery by performing project administrative tasks such as: creating and maintaining project plans, completing project estimates, identifying and reporting action items and risks, project status reporting, meeting facilitation and preparation of meeting notes.

• Facilitate meetings with customers to identify all details of business objectives and requirements. The output from those meetings will result in requirement documentation authored by me

• Lead collaboration to help identify creative solutions to meet customer needs and address problem resolution.

• Deliver decisioning strategies and solutions that help our customers achieve more.

• Helped team in QA testing and test cases

• Perform and identify any needed reporting and data analytics in support of the timely execution of the project

Amita Health – Chicago, IL Feb 2016 – May 2019

Business Analyst

Responsibilities:

• Worked with the users and different teams involved in the application development for the better understanding of the business and IT processes

• Collaborated closely with the technical team for solution development

• Participated in sprint planning with PM/Dev/QA to conclude the user story points and the effort estimates

• Validated the bugs opened by QA/business and took appropriate action

• Provided support in planning, designing and implementing databases

• Coordinated with on-site systems staff; analyze, develop, test and document system changes, as requested and approved by management

• Assisted with design and implementation of a strong internal control environment

• Participated in development of timelines for project delivery and managing projects and resources to successful completion

• Conducted project kickoff meetings with team members to explain roles / responsibilities, relationships with other groups, deliverable, timelines, assignments and status reporting

• Involved in development phase meetings for analysis and requirements gathering

• Worked extensively on MS Office tools like Excel, PowerPoint, Word etc. for documentation and presentation purposes, used SharePoint for document storage/sharing and used MS

• Conducted regular JAD sessions with the stakeholder, SMEs, system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand

• Worked with client to determine user requirements and goals at requirement elicitation stage using Agile Methodology

• Wrote Backlogs, User Stories, Tasks, Bugs using Jira and uploaded documents in Confluence

• Reviewed and analyzed business requirements from user interviews and then convert requirements into technical specifications

• Produce performance reports and implemented changes for improved reporting

• Performed Manual Testing and Involved in Black box for UAT (User Acceptance Testing)

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