Data Entry Customer Service

TL TIFFANEY LEWIS

***************@*****.*** 704-***-**** Columbia, SC 29201

PROFESSIONAL

SUMMARY

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. An astute professional with top-notch problem-solving, sales, and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Offering excellent communication and good judgment. SKILLS Proficient with Microsoft Office

Data Entry & Maintenance

Excellent Customer Service

Verbal & Written Communication

Active Listening Skills

Inbound and Outbound Calling

Problem-solving Abilities

Multi-tasking Abilities

Attention to Detail

Financial Transactions

WORK HISTORY Deposit Services Representative Teleperformance - Remote 08/2022 - CURRENT Ensure documents are prepared in accordance with approved banking and regulatory requirements.

Process routine account transactions; handles loans, credit card payments, and deposits.

Perform routine clerical and data entry functions within Deposit Services. Generate correspondence and routine reports, answer incoming telephone calls, and responds to routine customer inquiries. Ensure that responses to customer inquiries are completed on a timely basis and handled fairly and effectively to achieve service and quality standards. Eligibilty Specialist AppleOne - Columbia, SC 09/2019 - 07/2022 Supported executive decision-making by doing reports on metrics and recommending actionable improvements.

Provided excellent customer service and attention to customers when face-to-face or through phone conversations.

Arranged medical coverage services according to individual needs and what categories they are eligible for.

Utilized computerized Resource and Person Composite Search (PCS) and MEDS and CURAM Systems.

Utilized the AVS system to compile data gathered from various sources. Surgeon Support Atrium Health-Mercy Hospital - Charlotte, 11/2016 - 08/2019 NC

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Executed pre-surgical preparation, transporting specimens and supplies to the operating room.

Assessed care needs during procedures, providing assistance to staff. Prepared OR charts with proper labels and records. Provided personal nursing assistance in pre-and post-operative situations. Customer Service Representative Bank Of America - 08/2014 - 10/2016 Charlotte, NC

Informed customers about billing procedures, processed payments, and provide payment options setup assistance.

Assessed customer needs and upsold products and services to maximize debit/credit sales.

Evaluated customer account information to assess current issues and determine potential solutions.

Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems.

Documented conversations with customers to track requests, problems, and solutions.

EDUCATION USC Columbia, South Carolina EXPECTED IN 05/2023 Bachelor of Science: Pre-Med Biology

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