TP

OBJECTIVE

I am a detail- orientated and motivated accounting clerk/ customer service representative with an educational background in proofreading and medical coding. I would like to use the skills that I have gained through my education, previous work experience and personal experience to effectively fulfill the requirements of a work-at-home editor/ customer service representative.

SKILLS

Self-motivated

Positive work ethic

Team player

Good organizational skills

TONJA PEMBERTON

8409 NE BOONE ST, APT 303, KANSAS CITY, MO 64155

adslem@r.postjobfree.com

816-***-****

EXPERIENCE

(SEASONAL) TIER II CUSTOMER SERVICE AGENT- ESCALATIONS* H & R BLOCK WORLD HEADQUARTERS

01/2020- 06/2020

Providing excellent customer service during the US tax season; Independently working a rotating case list; Coordination of correspondences between customer, retail tax offices and corporate departments to find an agreeable solution to the complaint/ problem; The utilization of articles and pathways to independently work multiple case types; Appointment scheduling; Providing appropriate information regarding the 2020 stimulus package; General customer service via phone

STAY-AT-HOME MOM/ HOMEMAKER

07/2007-CURRENT

ACCOUNTING CLERK • SOUTHWEST MILL SUPPLY COMPANY • 03/2006– 07/2007

Coordination of correspondences between sales, manufacturing and customers; creation of Excel spreadsheets for accounting and sales purposes; order entry; filing; coordination of delivery services; general customer service

PHARMACY TECHNICIAN • MILLER PHARMACY • 09/2004 – 03/2006

Prescription order entry; ensure quality of order fill: proper medication and fill amount prior to pharmacist check; operation of cash register; communication with doctor offices and other pharmacy staff to assure correct prescription fill; end of day balance of cash register and credit card receipts; face-to-face and phone general customer service

OFFICE CLERK • CASTLE METALS • 03/2004 – 09/2004

Excel sheet entry and balance; mail room duties; entry and interpretation of shop work orders; coordination of communications between customers and appropriate department heads

EDUCATION

ICD-10 MEDICAL CODING •12/2012 • PENN VALLEY COMMUNITY COLLEGE

• PENN VALLEY COMMUNITY COLLEGE

General education courses geared toward a nursing degree

HIGH SCHOOL DIPLOMA • 05/1996 • CAPE CENTRAL HIGH SCHOOL

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