Medical Assistant Customer Service
Resume:
Emily Ballard
Kalamazoo, MI *****
*******************************@***********.***
Work Experience
Legal Advocate
Innocence Group of Michigan - Kalamazoo, MI
March 1997 to Present
Legal Advocate for the wrongfully convicted, this is a non-profit group I started myself. Medical Receptionist
Oncology and Hematology, P. C.
December 1992 to July 1997
Check patients in upon arrival, scheduled return visits, completed lab schedule for each individual patient, schedule x-rays, CT scans, MRI'S, admission scheduling, answered phones, took medication refill requests, pulled charts for following day, ensuring all labs, cray reports etc We're on chart, billing as needed.
Check Out Receptionist/Medical Assistant
Physiatry and Neurology, P.C. - Kalamazoo, MI
August 1987 to November 1992
Check patients out after seeing physician. Schedule tests, collect Co pays, scheduled follow up appointment, pulled charts for next day schedule, verify insurance, make sure all tests were done and results on front of charts. End of day charges from Medic System. Reminder calls for future appointments. Unit Secretary
Morton Plant Hospital - Clearwater, FL
November 1984 to March 1986
Transcribed physicians written orders, answer busy phone, order lab's, x-rays, Diets as needed. Unit Clerk
Borgess Medical Center - Kalamazoo, MI
May 1980 to September 1984
Answered multi-line ROLM phone system, transcribed physicians written orders, ordered labs, x-rays, CT scans, MRI'S, Diets, miscellaneous tests as ordered. Organization of nurses station. Education
Some college in Forensic Psychology
KVCC; WMU - Kalamazoo, MI
July 2007 to September 2010
2 year certificate in Medical Assisting
Grand Rapids Educational Center - Kalamazoo, MI
April 1993 to May 1994
Skills
• Customer service
• Microsoft Office
• Organizational skills
• Communication skills
• Administrative experience
• Cashiering
Certifications and Licenses
Certified Medical Assistant
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