Code 10 Call Center
Resume:
CURRICULUM VITAE OF
KABELO PATRICK
SERETLOE
CURRICULUM VITAE
OF
KABELO PATRICK SERETLO
CONTACT DETAILS
Surname : Seretloe
First Names : Kabelo Patrick
Residential Address : 16715 Lerato Street
Mamelodi East
P.O. Rethabile
0122
Contact Numbers : 076-***-**** / 083-***-****
PERSONAL DETAILS
Date of Birth : 15 June 1986
Identity Number : 860**********
Nationality : South African
Gender : Male
Marital Status : Single
Health Status : Good
Drivers Licence : Code 10 (Pdp)
Dangerous goods certificate
(NQF Level 3, 4 Credits)
Unit Standard 123259
Medically Certificate
Criminal Offence : None
Home Language : N. Sotho
Other languages : English, Afrikaans & Zulu
ACADEMIC QUALIFICATION
Last School Attended : Laerskool C. R. Swart
Highest Standard Passed : Standard 10 (Grade 12)
Subjects : English, Afrikaans, Economics,
Business Studies, Wood Work,
Computer Science
Year Obtained : 2004
TERTIARY QUALIFICATIONS
Name of Institution : Tshwane North College
Course : Electrical Engineering
Subjects : TV and Radio
Engineering Science
Industrial Electronics
Mathematics
Year Obtained : 2005
Name of Institution : Tshwane North College
Course : ICDL
Subjects : Concept of IT
File Management
Word Processing
Spread Sheet
Database
Presentation
Internet and E-mail
Year Obtained : 2006
Name of Institution : Universal College Outcomes
Course : A+
Subject : Hardware and Software
Year Obtained : 2007
Name of Institution : MACIS Institution
Course : UP (Unlimited Potential)
Subject : Computer Fundamentals
Digital Media Fundamentals
Internet Fundamentals
Word Processing Fundamentals
Presentation Fundamentals
Database Fundamentals
Spread Sheet Fundamentals
Year Obtained : 2008
WORK EXPERIENCE
Company Name : IPSOS
Job Title : Quality Control
Covid 19 compliance officer
Duties
Correlation QA score with customer feedback / survey Evaluating agent performance with call center quality assurance Completing root cause analysis
Providing coaching and developing plans for learning and skills development Enabling regulatory compliance
Duration : January 2020 – November 2020
Reason for Leaving : Contract Expired
Company Name : Matula Logistics
Job Title : Admin, Controller,
Drive cam operator, driver
Duties
Handling documents
Traveling arrangements for Trucks
Handling calls
Tracking the light motors vehicle and heavy motors vehicles Giving directions to the drivers
Invoicing (Engen, Sasol, BP Garages)
Maintaining drive cam and operating
Driving small motor vehicle from point A to B
Transporting Fuel with a Heavy motor vehicle
Duration : June 2016 – August 2018
Reason for Leaving : Retrenched
Company Name : Key’s Shuttle
Job Title : Shuttle Driver
Duties
Usually assigned the highest profile client that were on the tightest deadlines. Usually asked to travel out of Town to drive for specific clients. Established a very high customer satisfaction rate among customers who were normally hard to please.
Often handled two or more clients on one day without incident. Quickly rose to the level of getting top driving assignments because of flawless driving records.
Asked to be the personal driver of the CEO of the company on more than one occasion. Duration : November 2015 – April 2016
Reason for Leaving : Resigned
Company Name : Top Med
Job Title : Medication Driver
Duties
Transporting medication from Depo to Pharmacies
Duration : June 2015 – November 2015
Reason for Leaving : Resigned
Company Name : Sky Net
Job Title : Driver
Duties
Packing and Transporting goods
Duration : September 2013 – June 2015
Reason for Leaving : Resigned
Company Name : GEM Manufacturing Company
Job Title : Manufacturing
Duration : October 2012 – December 2012
Reason for Leaving : Contract Expired
Company Name : MACIS
Job Title : ICT Trainer and Technician
Duties
1) Training ICDL
Basic Concept of IT
Using a Computer and Managing Files
Word Processing
Spread Sheet
Database
Presentation
Information and Communication
2) Training Unlimited Potential
● Computer Fundamentals
● Digital Media Fundamentals
● Internet and WWW Fundamentals
● Word Processing Fundamentals
● Presentation Fundamentals
● Database Fundamentals
● Spread Sheet Fundamentals
3) Training A+ (Hardware and Software)
o Hardware
o Software
4) Repairing Computer and maintaining Net Work
Duration : 2009 – 14 February 2012
Reason for Leaving : Contract Expired
Company Name : Rasetsoke Internet Café
Job Title : Technician and Assistant
Duties
Repairing Computers
Installing Network and Repairing
Typing
Photocopying
Faxing
Duration : 2007 – 2009
Reason for Leaving : Company Closed
Company Name : ANC Original Office
Job Title : Technician
Duties
Repairing Computers
Installing Network and Repairing
Duration : 2007 – 2009
Reason for Leaving : Part - Time
REFERENCES
Company Name : Matula Logistics
Contact Person : Mr Jabu
Contact Number : 082-***-**** / 011-***-****
Destination : HR Manager
Company Name : Keys Shuttle
Contact Person : Mr Garry
Contact Number : 082-***-****
Destination : Owner
Company Name : Sky Net Curriers
Contact Person : Mr Freddy / Olga
Contact Number : 081-***-**** / 076-***-****
Destination : Managers
Company Name : Top Med
Contact Person : Mr. Henny
Contact Number : 086-***-**** /087-***-****
Destination
Company Name : GEM Manufacturing Company
Contact Person : Mr. Mambo
Contact Number : 082*******
Destination : Manager
Company Name : MACIS
Contact Person : Mr Lucas Mhlopi
Contact Number : 071*******
Destination : Manager
Company Name : Resetsoke Internet Cafe
Contact Person : Dir.Rasetsoke
Contact Number : 012-***-**** / 083-*******
Destination : Owner
Company Name : ANC
Contact Person : Mr Blancho Mabaso
Contact Number : 012 323 94
Destination : Manager
Company Name : IPSOS
Contact Person : Nomvuyo
Contact Number : 011-***-**** / 079-***-****
Destination : HR Manager
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