Phone Representative Support Specialist
Resume:
Dietra Payne
********@*****.***
Experience
**/**/**** – Present
TRG Solutions
Invoicing customers for products or services
**/**/**** – 6/08/2018
Taproot Recruiting (Temporary Assignment)
Open and sort mail to be processed
Bundle in appropriate stacks to be processed
Verified and corrected the order of documents
File appropriate documents/checks once processed
09/03/2013 – 12/07/2017
Bravo Wellness- Accounting Specialist, Billing
Create and send monthly client invoices
Create and apply any credit due to clients
Maintain and update all pricing changes for clients
Perform and balance monthly bank reconciliations for assigned accounts
Perform and balance monthly trial balance reconciliations for assigned accounts
Perform and maintain the collections process
Provide monthly accounts of invoices sent, paid, or open
Bravo Wellness- Participant Service Specialist
Assist participants with online account creations
Provide customer service by phone, mail and email
Provide results from wellness screenings
Document receipt verification
Process and audit information entered into the system
Maintain incoming appeal and alternatives documents
05/10/2010- 1/2/2013
New York Life Insurance Company-Team Lead of Policy Administration
● Maintain and update procedures
● Maintain and update policies that are inforce
● Respond to correspondence sent by client
● Backup phone representative
● Process withdrawals and surrenders
● Provide verification of deposits
● Project specialist
05/01/2009-1/3/2013
Cuyahoga Sportservice, Inc (Cleveland Browns’ Stadium)-Cash room Assistant
● Create banks for stands and vendors
● Mid-way pick-ups of money
● Provide change when needed.
● Count the ending amount from stands and vendors
● Bundle money and balance my accounts
● Create deposit and stock safe
● Input and create reports of ending balance
● Create forecast for money needed for the next game
06/01/2009-05/10/2010
Aerotek, Inc. Independence, OH
First Assignment (Chase Bank)-Clerical Support
● Assisted with correction of current accounts
● Process off approved lists to update accounts
● Send out correspondence to customer
● Make sure money amounts on accounts were correct
Second Assignment (NY Life)-Processor of new business
● Process new business, set up accounts, create and pay all cases
● Process new applications by analyzing for completeness and accuracy
● Reconcile or amend errors through client or agent communication
● Follow up on records, forms, or documents associated with accounts
● Record and input correct information into OAS system with minimal error.
● Provide factual information via phone or written communication to client or agent.
10/18/2008-03/01/2009
OfficeTeam, Inc. Cleveland, OH
Assignment (Safeguard Properties)-Maintenance Support Specialist
● Work off reports to schedule maintenance of properties
● Invoice the work completed by hired companies.
● Maintain records of maintenance completed monthly
06/20/2005-10/01/2008
Key Bank Brooklyn, OH Bankruptcy Support Specialist
● Responsible for receiving, inputting, and researching all bankruptcy notices.
● Research and find all accounts associated with bankruptcy
● Responsible for detailing, placing status, and forwarding to appropriate area.
● Receive and research all time-stamped correspondence from courts and attorneys
● Receive and research all bankruptcy discharges, input and update each account
● Receive and research all bankruptcy reaffirmations, input and update each account
● Assists in any other within the bankruptcy support team when needed.
11/01/2002-06/20/2005
Key Bank Brooklyn, OH Bankruptcy Support Clerk
● Receive and process all mail for National Collections & Recovery Dept.
● Distribute mail to appropriate areas within the department
● Research and distribute any customer correspondence
● Receive, process, and distribute all signature mail for N C & R
● Receive, research and place calls on all Key Bank tow notices
● Assist in any other area within Bankruptcy Support Team.
01/03/2000-02/03/2002
Skill Tool & Die Corporation – Purchasing Assistant
● Responsible for purchasing all supplies for warehouse and office
● Keep inventory of parts, supplies, and maintenance items
● Provide purchase orders, billing, and invoices for ordered products
● Monthly reports and research of new products
● Responsible for updating Hazmat materials and manuals
Education
Cleveland State University, 1996-1997
Major: Accounting
Polaris Career Center, 1998-2000
Associates in Business Administration
Minor: Accounting
Skills and Competencies
MS Office Suite – word, excel, power point, access, and outlook
Phones – incoming and outgoing calls
Support Functions – filing, indexing, record-keeping, inventory, and correspondence
Organization – ability to keep order and availability
Time Management – ability to prioritize and complete tasks
Ten Key – numeric and alpha-numeric skills
Contact this candidate