Dietra Payne

216-***-****

adslcj@r.postjobfree.com

Experience

**/**/**** – Present

TRG Solutions

Invoicing customers for products or services

**/**/**** – 6/08/2018

Taproot Recruiting (Temporary Assignment)

Open and sort mail to be processed

Bundle in appropriate stacks to be processed

Verified and corrected the order of documents

File appropriate documents/checks once processed

09/03/2013 – 12/07/2017

Bravo Wellness- Accounting Specialist, Billing

Create and send monthly client invoices

Create and apply any credit due to clients

Maintain and update all pricing changes for clients

Perform and balance monthly bank reconciliations for assigned accounts

Perform and balance monthly trial balance reconciliations for assigned accounts

Perform and maintain the collections process

Provide monthly accounts of invoices sent, paid, or open

Bravo Wellness- Participant Service Specialist

Assist participants with online account creations

Provide customer service by phone, mail and email

Provide results from wellness screenings

Document receipt verification

Process and audit information entered into the system

Maintain incoming appeal and alternatives documents

05/10/2010- 1/2/2013

New York Life Insurance Company-Team Lead of Policy Administration

● Maintain and update procedures

● Maintain and update policies that are inforce

● Respond to correspondence sent by client

● Backup phone representative

● Process withdrawals and surrenders

● Provide verification of deposits

● Project specialist

05/01/2009-1/3/2013

Cuyahoga Sportservice, Inc (Cleveland Browns’ Stadium)-Cash room Assistant

● Create banks for stands and vendors

● Mid-way pick-ups of money

● Provide change when needed.

● Count the ending amount from stands and vendors

● Bundle money and balance my accounts

● Create deposit and stock safe

● Input and create reports of ending balance

● Create forecast for money needed for the next game

06/01/2009-05/10/2010

Aerotek, Inc. Independence, OH

First Assignment (Chase Bank)-Clerical Support

● Assisted with correction of current accounts

● Process off approved lists to update accounts

● Send out correspondence to customer

● Make sure money amounts on accounts were correct

Second Assignment (NY Life)-Processor of new business

● Process new business, set up accounts, create and pay all cases

● Process new applications by analyzing for completeness and accuracy

● Reconcile or amend errors through client or agent communication

● Follow up on records, forms, or documents associated with accounts

● Record and input correct information into OAS system with minimal error.

● Provide factual information via phone or written communication to client or agent.

10/18/2008-03/01/2009

OfficeTeam, Inc. Cleveland, OH

Assignment (Safeguard Properties)-Maintenance Support Specialist

● Work off reports to schedule maintenance of properties

● Invoice the work completed by hired companies.

● Maintain records of maintenance completed monthly

06/20/2005-10/01/2008

Key Bank Brooklyn, OH Bankruptcy Support Specialist

● Responsible for receiving, inputting, and researching all bankruptcy notices.

● Research and find all accounts associated with bankruptcy

● Responsible for detailing, placing status, and forwarding to appropriate area.

● Receive and research all time-stamped correspondence from courts and attorneys

● Receive and research all bankruptcy discharges, input and update each account

● Receive and research all bankruptcy reaffirmations, input and update each account

● Assists in any other within the bankruptcy support team when needed.

11/01/2002-06/20/2005

Key Bank Brooklyn, OH Bankruptcy Support Clerk

● Receive and process all mail for National Collections & Recovery Dept.

● Distribute mail to appropriate areas within the department

● Research and distribute any customer correspondence

● Receive, process, and distribute all signature mail for N C & R

● Receive, research and place calls on all Key Bank tow notices

● Assist in any other area within Bankruptcy Support Team.

01/03/2000-02/03/2002

Skill Tool & Die Corporation – Purchasing Assistant

● Responsible for purchasing all supplies for warehouse and office

● Keep inventory of parts, supplies, and maintenance items

● Provide purchase orders, billing, and invoices for ordered products

● Monthly reports and research of new products

● Responsible for updating Hazmat materials and manuals

Education

Cleveland State University, 1996-1997

Major: Accounting

Polaris Career Center, 1998-2000

Associates in Business Administration

Minor: Accounting

Skills and Competencies

MS Office Suite – word, excel, power point, access, and outlook

Phones – incoming and outgoing calls

Support Functions – filing, indexing, record-keeping, inventory, and correspondence

Organization – ability to keep order and availability

Time Management – ability to prioritize and complete tasks

Ten Key – numeric and alpha-numeric skills

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