Customer Service Sales Manager
Resume:
DOROTHY-MARIE BENNETT
Edmond, OK ***** 405-***-**** ***************@*****.***
Professional Summary
Service-oriented Sales Manager with more than 19 years of experience developing relationships and partnerships with customers as well as leading organized teams to increase company profit by delivering excellent customer service. Highly effective mentor and manager looking for a lasting partnership will I will be able to flourish and grow. Accomplishments
Number one in market from 2014-2018 for bottom line profit retention. Lead a team in overall performance from the bottom of the market to the top in 2021. Mentored multiple sales associates to achieve top sales person status in a five state region. Achieved multiple promotions through due diligence and hard work while obtaining a bachelors in business through the University of Oklahoma Skills
Vendor Partnerships
Sales Support
Contract and Price Negotiation
Knowledge of Product Features
Profitability Assessments
Networking Events
Customer Complaint Resolution
Sales Statistics Analysis
Budgeting and Expenditures
Licensed on counterbalance reach truck
Licensed on stand up forklift
Licensed on order picker forklift
Excellent knowledge in Microsoft Word
Excellent knowledge in Excel
Proficient in Kronos for time keeping and
scheduling
Proficient in Sterling
Sales Systems
Maintaining Clean Work Areas
Operating Procedures and Policies
Interdepartmental Collaboration
Credit Term and Price Quotes
Sales Program Coordination
Competitor Knowledge and Analysis
Consultative Sales Techniques
Product Selection and Upselling
Team Recruiting and Onboarding
Customer Communication
Inventory Control Processes
Marketing Effectiveness
Merchandise Sales
Store Displays
Loss Prevention Training
Site Visits
Industry Trends
Excellent Verbal Communication Skills
Sales Promotion
Closing Procedures
Sales Training
Sales Quota Management
Client Needs Assessment
Onsite Evaluations
Service Contract Sales
Scheduling
Work History
Specialty Sales Manager 10/2019 to 12/2021
Lowes Home Improvment – Edmond, OK
Built relationships with customers and community to establish long-term business growth. Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Organized promotional events and interacted with community to increase sales volume. Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Maintained up-to-date knowledge of competitor products and pricing in market served. Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs. Hired, supervised and coached 40 + employees on sales strategies to optimize performance. Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Support Manager 01/2018 to 10/2019
Lowes Home Improvment – Edmond, Oklahoma
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Fielded customer questions and complaints and rectified issues. Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Managed resources effectively to avoid unnecessary delivery delays. Managed quality and inventory levels through receiving and delivery. Installed Sales Manager 06/2008 to 01/2018
Lowes Home Improvment – Edmond, OK
Maintained relationships with return customers.
Inventoried installation supplies before scheduling installations or ordering more. Trained employees on installation safety and equipment use. Upsold installation services with add on sales through warranty programs and credit. Achieved sales goals and service targets by cultivating and securing new customer relationships.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics. Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Performed on-site job inspections to ensure customer satisfaction and mastery craftsmanship. Reviewed all installed sales invoices and ensured accuracy for payment. Product Service Associate 05/2006 to 06/2008
Lowes Home Improvment – Edmond, OK
Updated store signage and displays to reflect latest promotions. Identified and processed damaged products according to procedures. Organized materials and provided information to sales associates. Performed resets according to planograms and per established schedule. Head Cashier 01/2004 to 05/2006
Lowes Home Improvment – Edmond, OK
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests. Educated employees on register use, merchandising and customer service. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Received and processed customer payments.
Processed checks, cash and credit purchases or refunds. Resolved escalated customer disputes with special actions such as discounts. Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs. Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
BBA: Business Management 05/2006
University of Oklahoma - Norman, OK
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