Leadership, Supervision, Coaching and Training, Marketing, Sales,Custo
Resume:
Sandra L. Miller
**** ***** *****, *********, **, 48197
********************@**********.***
PROFILE:
Solid belief in multi-sensory instruction and
experiences to enrich and enhance personal
learning and engagement in daily living.
Resolution seeker who sees area of development rather than weaknesses.
Motivator focused on win/win and best practice principles.
Excellent computer Skills.
SKILL SETS:
Health Education & Behavioral Health Degree (WMU).
Teaching Certification (WMU).
Baker College Occupational Therapy Program.
General Education and Special Education.
Alternative Education (Adolescents & Adult).
Classes in Autism Spectrum Disorder (Oakland University).
Michigan Model of Health Education.
Continuing Education Classes/Substance Abuse (EMU).
Community Based instruction.
Direct Care & Skilled Nursing.
CAN
HHA
Memory Care Coordinator.
Assisted Living and Independent Living Coordinator.
Job Coaching & Community Based Instruction.
CPR, AED, First Aide.
Volunteer/Student Instructor NARHA.
ABA, CBT, DBT, Validation Therapy (knowledge/use).
Medical Billing & Coding (knowledge/use).
Insurance (Third party, Medicare, Medicaid).
Michigan Workplace Wellness Guide (knowledge/use).
Business Experience: EDS, EAP, DME, Telephonic Health.
Grocery and Food Service: EFC, Restaurant, Grocery Industry.
Inpatient Clerk U of M.
Medical Assistant PACU Hybrid, Recovery, and
Observation U of M.
ACCOMPLISHMENTS:
Suggest and Influence development of Wellness
Program (Eisenhower Center).
Develop and adapt content, curriculum via Michigan Model of Health.
Create Middle School Drug Prevention Program,
DUDE: “Don’t Use Drugs Ever.”
Develop and Implement Leadership Club Adolescent and Young Adults YMCA.
Create Preschool Sports Program curriculum using YMCA core values.
American Red Cross, Health Van, GM.
UNIVERSITYIES/COLLEGES:
Baker College, Flint, MI 2009-2012.
o Occupational Therapy Bachelors & Master’s Program.
North American Riding for Handicapped, MI 2007.
o Instructor & Volunteer.
Oakland University, Rochester, MI Special Education 2007. o Course work towards Endorsement -AI Master’s Program.
Eastern Michigan University, Ypsilanti, MI 2001. o Renewal of Teaching Certificate & Health Education Course work.
Mott Community College, Fenton, MI 1993.
o Health Related Course Work.
Western Michigan University, Kalamazoo, MI 1990. o Health Education/Behavioral Psychology/Business. WORK EXPERIENCES:
Manpower SE Michigan 73 Parkland Plaza, Suite D, Ann Arbor, MI,48103,734-***-****: Administrative/Health Care Team (5/2019 – Current). Eisenhower Center: 3200 East Eisenhower Parkway, Ann Arbor, MI, 48108, (734)677- 0070, Rehabilitation Associate, (12/16/2016-1/18/2019).
Duties: Participation in report meetings, staff meetings, and team activities, charting, incident reports behavioral and medical, shift notes, doctor consultation reports and detailed notes. Assisting with activities of daily and instrumental living: bathing, feeding, dressing, toileting, assistance in cleaning and donning orthotics and prosthetics. Assuring safety, assisting with household management, money, education, work, social & leisure activities. Transporting to family functions, visits, dating, doctors and any life events and activity. Ulliance Inc.: 901 Wilshire Dr. Suite 210, Troy, MI 48084, 248-***-****, (2013-2014) Call Center: Inbound / Outbound Calls, Customer Service, Intake / Process, Open/Close Cases, Case Management, Capture Employee Demographics, Secure Therapy Services, Administer Alcohol / Drug Assessments, Educate Client Companies / Employees Product, Services, Resources, Benefit of EAP, Locate/ Referral of Resources (Work/Life, Legal, Financial, Family, Crisis).
Critical Signal Technologies: 27475 Meadowbrook, Novi, MI 48377, 888-***-****, (2012- 2013).Call Center: Inbound/Outbound Calls, Educate Client and Patient on Products / Services, Resolve Patient Concerns, Coordinate Care Services: Physician, Pharmacy, Resources, Emergency Response Request / Dispatch Services, Notification to Relative, Hardware Setup, Function, Trouble Shoot Services (Alarm & Pendant), Wellness Checks-Services / Clients. Metro Home Healthcare Services: 121 Barnard Street, Howell, MI 48843 517-***-****,
(2011-2013). Duties: ADLs, IADLs, Monitor Environments, Behavior, Medications, Health Status Safety, Nutrition, Intake/Output, Document/Communicate Patient Demographics, Transportation, HEP, Wellness Level, Social Leisure Activities, Participate in Continuing Education Seminars.
Genesee Intermediate School District: 2413 West Maple Rd, Flint, MI, 48057, (810)591- 4400(2005-2007). Develop and Facilitate Lesson Plans, IEP, Monitor Behavior, Policy/Procedure, Work as part of Interdisciplinary Team. Daimler Chrysler: Hamilton Rd, Auburn Hill, MI 48321, (2004-2005). Customer Service, Product Knowledge, Technical Writing, Technical Support, Parts, Repairs, Warranty Issues, Recalls, Liaison between Customer/Dealer.
Electronic Data Systems: (EDS): 800 Tower Dr., Troy, MI, 48098, 248-***-****. (1997- 2001).Customer Service all Divisions-GM, Quality Assurance, Coaching/Training, Specialty Teams: Case Closing, Historical Billing, Business Analyst, Educate Client: Product Knowledge, Recalls, Warranty, Technical Writing, Repairs, Locate Dealers, Assist Lock Outs, Parts, Emergency Situations, Liaison for Client/Dealers. Catholic Social Services-Oakland County, Farmington Hills, MI. Billing/Accounting, (1996- 1999)
North Oakland Caregivers, Clarkston, MI. Skilled Nursing, 1993-2007. American Red Cross, Mc Gruff Campaign. Scripts: “Take a bite out of crime”. Interventions via Ministry (Substance Abuse).
Volunteer Friend Indeed: Ypsilanti, MI, 48198.
REFERENCES:
1. Donna Schwartz, Nursing Staff, Eisenhower Center, Ann Arbor, MI, 48108
(734)558- 6468.
2. Cameron Owens, Physical Trainer, A2-Fitness, Ann Arbor, MI, 48108734-***-****. 3. Brandi Allard, Direct Care and Past Residential Coordinator, Eisenhower Center, Ann Arbor, MI, 48108734-***-****.
4. Kerry McQuade, Management, Ann Arbor, MI, 48108 734-***-****. 5. Todd Dowe, Temperance, 419-***-****
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