Customer Service Csr

Deborah Cleveland's Resume

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DEBORAH CLEVELAND

**** ********* ******, *******, ********, 23513, US • 757-***-**** • ******@***.*** Excellent communicator with 2 1/2 years of experience as a Customer Service Representative in high-volume call centers. Motivated to keep customers happy and contribute to the company's success. Hardworking CSR bringing 2 1/2 i years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Achieved success in providing unsurpassed customer service. Data entry

Professional telephone demeanor

Complaint resolution

Sales expertise

Recordkeeping strengths

Report preparation

Money handling abilities

High School - 1987

Jasper county comprehensive high - Monticello, Georgia CSR - December, 2019 to July, 2022

Kelly services - Newport News, Virginia

Provided customers with advice and assistance, paying special attention to their specific needs or desires. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered. Provided primary customer support to internal and external customers in a fast-paced environment. Answered customer calls promptly to avoid long wait times on hold. Assistant Manager - May, 2016 to July, 2018

Flash foods - Covington, GA

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Interacted with customers to assess their needs and recommend products or services. Instructed team members on how to implement successful operational and sales strategies. Provided excellent customer service in a timely manner. Communication with customers

Oversaw a team of [8] employees and provided performance feedback. Create and implement the department's policies, goals, objectives, and procedures. Interviewed, hired, and trained [Number] staff members, ensuring that they were well-versed in company policies and procedures. Hired, delegated, and reviewed sales staff performance, as well as providing comprehensive coaching in [Area of Expertise], [Area of Expertise], and [Area of Expertise].

Head cashier - April, 2014 to July, 2015

Food depot - Warner Robins, GA

Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service. Helped customers by answering their questions and completing their requests. Managed the cash drawer, keeping large bills out of sight and appropriate amounts of change and small bills on hand to meet customer needs throughout the shift.

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Reduced errors by reconciling the cash drawer before and after each shift. Balanced and counted the cashier drawers.

Provided excellent customer service by assisting customers in locating specific products, responding to questions, and providing advice. CSR - March, 2013 to February, 2014

Circle k - Monticello, Georgia

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Educated customers about promotions to increase sales. Provided customers with advice and assistance, paying special attention to their specific needs or desires. Professional Summary

Skills

Education

Work History

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