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Customer Care Vice President

Location:
Atlanta, GA
Posted:
September 15, 2022

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Resume:

MARY

SULLIVAN

REAL ESTATE BUSINESS

DEVELOPMENT EXECUTIVE

404-***-****

adslaz@r.postjobfree.com

Atlanta, GA 30345

linkedin.com/in/mary-sullivan-442a1815

SKILLS

● Commercial Leasing

● Real Estate Leasing & Sales

● Team Leadership

● Strategy & Negotiation

● Cross-Departmental Leadership

● Integration Leadership

● Public Speaking

● Business Strategy & Development

● Revenue & Lead Generation

● Business Growth & Analytics

● Residential Consulting

● Recruiting

● Sales Generation

● Construction Management

● Advertising & Marketing

● CRM & Data Analysis

● Buyer Representation

● Customer Care

PROFESSIONAL OVERVIEW

Results-oriented industry leader with a history of success leading transformational initiatives and building winning sales teams to ignite revenue growth. Championed multiple transformations across the wholesale trade show and showroom industry, including founding two industry-future defining councils.

WORK EXPERIENCE

Real Estate Specialist, Sales & Management - $15 Million Atlanta, GA Keller Williams, Jan 2021 - Present

● Co-Founded Lee + Mary residential real estate team, servicing over 15 intown Atlanta markets and submarkets for sellers and buyers; created and launched digital & print branding and marketing campaigns

● Obtained SRES designation in spring of 2021; researched and established relationships with Atlanta retirement home communities

● Recommended and featured in (Aug 2021) Voyage ATL “Hidden Gems” Senior Vice President, Sales - $80 Million

International Market Centers, a Blackstone Company, Jul 2018-Sep 2020

● Managed and led a sales team of 12 to maximize revenue and minimize operating costs; worked with key leaders in legal counsel, accounting and finance, lease administration, operations, marketing, and the executive leadership team

● Led the Atlanta Next integration re-leasing effort, resulting in reorganization of 500K sq feet in an 18-month timeframe

● Extensive travel (including international) to attend trade shows and industry association events. Led the Atlanta Next leasing integration project during the acquisition process of AmericasMart by International Market Centers, a Blackstone Company.

MARY

SULLIVAN

REAL ESTATE BUSINESS

DEVELOPMENT EXECUTIVE

404-***-****

adslaz@r.postjobfree.com

Atlanta, GA 30345

linkedin.com/in/mary-sullivan-442a1815

AWARDS

Top 10 Teams

Keller Williams Realty

1st &2nd Quarter 2021

Top 9 Industry Power Player

Gifts & Decorative Accessories

Magazine 2016

Board of Directors Member &

Founder

Apparel Advisory Board Council

2016

Team Quality Achievement Award

AmericasMart 2015

EDUCATION

BS, Business Education

Auburn University

CERTIFICATIONS

Realtor®

SRES®

RAIT Member

Georgia Real Estate Sales License

Senior VP, Sales & Leasing - 2.3MM sq ft & $76MM

AmericasMart Atlanta, 2014-Jul 2018

● Targeted tenants in nine markets; oversaw all lease negotiations by the sales team; managed contracts and lease administration for two buildings with 650 tenants; attained 100% of occupancy goal and 145% of revenue goal for new floor

● Increased revenue $1.7MM and occupancy rate by 4.4% in two years

● Generated $756K by opening the 14th floor of the Apparel building by creating a 5-Year Strategic Plan, business modeling, cost vs benefit analysis, and buy-in presentations to key leaders

● Launched two bi-annual apparel advisory boards composed of industry-leading tenants and strategic partners. Served as board member on five industry councils

● Increased bridal trade show revenue by 234% by launching a third bridal show, leveling up to similar venues in New York & Chicago. Senior Vice President, Leasing: 1.5MM sq ft & $50MM AmericasMart Atlanta, 2011-2014

● Headed a commercial leasing operation across five market segments; facilitated collaboration between Sales & Leasing, Development & Construction, and Accounting

● Accountable for $600K expense budget; managed, mentored and developed a team of 17, including three VPs and a Director

● Drove 20% revenue growth via rebrand and relaunch of the collapsing Tabletop segment into thriving Living & Entertainment sector

● Increased occupancy and revenue to 100% ($500K) by redesigning traffic flow and overseeing a renovation & construction project linking the expansion wing to main buildings

● Won Team Quality Achievement Award 2012 for spearheading a $3MM initiative to identify and implement a solution for low occupancy in the newly expanded 500K sq ft wing

MARY

SULLIVAN

REAL ESTATE BUSINESS

DEVELOPMENT EXECUTIVE

404-***-****

adslaz@r.postjobfree.com

Atlanta, GA 30345

linkedin.com/in/mary-sullivan-442a1815

ASSOCIATIONS

● National Association of Realtors®

● Atlanta Association of Realtors®

● Chosen for BNI Decatur group

over multiple other realtors

VOLUNTEERING

Henderson Middle School

PTSA Co-President 2017

Autism Awareness

MEMBERSHIPS

BNI International (Decatur)

Realtor Aug 2021

REFERENCES

Lawton Hall

Owner

Owner, Eco Home

404-***-****

adslaz@r.postjobfree.com

Matt McGee

CEO

Lifeline Repairs

404-***-****

adslaz@r.postjobfree.com

Vice President, Leasing: 1MM sq ft & $40MM

AmericasMart Atlanta, 2008-2011

● Rebuilt prospect pipeline while negotiating favorable terms to retain key strategic partnerships with anchors

● Accountable for a $500K expense budget; managed, mentored and developed a team of five, including two future Vice Presidents

● Won commercial leases with five major new clients in 12 months (20K sq ft); pioneered international business expansion, traveling to Europe to recruit target companies and commercial tenants

● Identified and captured new business opportunities to deliver a new buyer base, increase categories, and strengthen existing categories; recommended purchase of a 1MM sq ft trade show, with an additional 200K sq ft of permanent space leases

Vice President, Leasing: 500K sq ft & $35MM

AmericasMart Atlanta, 2001-2008

● Assumed sales and leasing responsibilities for two divisions during a period of rapid expansion; received Individual Quality Achievement Award for seamless revenue generation and adaptability as well as ability to manage an internal crisis without negative impact on income

● Led business expansion into new markets for commercial leasing: Holiday/Floral, Gardens, and Gift/Resort

● Collaborated closely with CFO to overcome ongoing business challenges

Further Experience

Commercial real estate leasing and real estate leasing

● AmericasMart - commercial leasing

● The Rouse Company - real estate sales



Contact this candidate