Administrative Assistant Support Specialist
Resume:
Crystal T. Plummer
Washington, DC *****
***********@*****.***
DEFINING ATTRITRIBUTES:
Defining attributes: Versatility, Organized, Communicator, and Executing front office projects APPLICATIONS
Microsoft Office
Security Clearance: Secret
EDUCATION
2009 – 2013, University of the District of Columbia, Nursing 2006 – 2008, Ashworth High School, High School Diploma EXPERIENCE
April 2021 – Present, Operations Support Specialist, All Native Group
Assist management in administering a variety of programs, policies, and procedures
Provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues
Monitor administrative activities and prepares a variety of reports utilizing various automated systems.
Serve as a liaison and consultative link with Headquarters Program Offices for Property, Human Resources, Budget, and similar administrative programs
Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.
Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes
Participate in planning and development of business strategies and recommends internal procedural changes
July 2018 – March 2020, Sales Coordinator, Marriott International
Organized and updated group resumes for clients who were interested in utilizing the conference center
Submitted daily and weekly reports to 10 executives within the company
Prepared weekly safety checks to ensure that the property was following proper precautions
Checked showrooms to ensure they were properly cleaned by housekeeping
Posted training memos for employee’s awareness
Liaison between third-party service providers and other departments
Created proposals and contracts for senior sales managers
Assisted clients in booking hotel meeting and event spaces
Worked with various hotel departments, as well as with outside vendors, to ensure that events and meetings ran smoothly
Crystal T. Plummer
April 2016 – July 2018, Unit Secretary, Virginia Hospital Center
Escorted hospital Executives, staff, and patients throughout the facility
Participated in discussions regarding projects and programs to be initiated within the hospital
Maintained a close eye on visitors to ensure that no one entered an unauthorized place within the hospital because of patient/doctor confidentiality
Updated and organized medical databases and charts. Created and modified policies and procedure guides and carried out managerial or administrative functions
Responded to inquiries and requests from the Executive staff, patients, and visitors
Handled all incoming correspondences received
Completed purchase requests and administered work orders. Kept electronic records of all incoming and outgoing documentation
Answered incoming calls, organized, and
coordinated conference/meetings and maintained room scheduling for patients
Prepared read ahead materials and charts for oncoming nurses to follow-up with patients
Communicated with internal and external staff to maintain necessary relationships
Attended meetings for the purpose of being aware of the company’s policy and changes
Analyzed and assessed each piece of correspondence and determined the proper action required February 2010 – April 2016, Administrative assistant, Nationwide Building Enterprise
Completed purchase requests and administered work orders. Kept electronic records of all incoming and outgoing documentation
Managed budget and invoices ordered office equipment (supplies), hardware, and uniforms for over 25 employees
Answered switchboard and monitored phone calls
Gathered reviewed and edited office correspondences to ensure that all documentation was up-to-date and correctly formatted grammar, spelling, and punctuation
Created and analyzed policies and procedures pertaining to current office tasks
Primary functions included utilizing a computer to monitor inbound and outbound parts
Analyzed and organized documentation to track items received and shipped October 2013 – January 2016, Sales and Training Administrator, Macy’s
Greeted customers as they arrived at the store and provided them with information
Was aware of the activities of customer and employees that came in and out of the store
Removed classified information for disposal. Maintained and kept a clean environment
Processed purchases, exchanged of items sold and entered transaction into the cash register
Counted money and the end and beginning of each sift. Processed exchanges, refunds, credit cards, and check payment. Maintained knowledge of store inventory and sales activities
Resolved customer complaints in a proactive manner. Trained staff members to work as cashiers
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