Crystal T. Plummer

Washington, DC *****

adslas@r.postjobfree.com

202-***-****

DEFINING ATTRITRIBUTES:

Defining attributes: Versatility, Organized, Communicator, and Executing front office projects APPLICATIONS

Microsoft Office

Security Clearance: Secret

EDUCATION

2009 – 2013, University of the District of Columbia, Nursing 2006 – 2008, Ashworth High School, High School Diploma EXPERIENCE

April 2021 – Present, Operations Support Specialist, All Native Group

Assist management in administering a variety of programs, policies, and procedures

Provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues

Monitor administrative activities and prepares a variety of reports utilizing various automated systems.

Serve as a liaison and consultative link with Headquarters Program Offices for Property, Human Resources, Budget, and similar administrative programs

Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.

Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes

Participate in planning and development of business strategies and recommends internal procedural changes

July 2018 – March 2020, Sales Coordinator, Marriott International

Organized and updated group resumes for clients who were interested in utilizing the conference center

Submitted daily and weekly reports to 10 executives within the company

Prepared weekly safety checks to ensure that the property was following proper precautions

Checked showrooms to ensure they were properly cleaned by housekeeping

Posted training memos for employee’s awareness

Liaison between third-party service providers and other departments

Created proposals and contracts for senior sales managers

Assisted clients in booking hotel meeting and event spaces

Worked with various hotel departments, as well as with outside vendors, to ensure that events and meetings ran smoothly

Crystal T. Plummer

April 2016 – July 2018, Unit Secretary, Virginia Hospital Center

Escorted hospital Executives, staff, and patients throughout the facility

Participated in discussions regarding projects and programs to be initiated within the hospital

Maintained a close eye on visitors to ensure that no one entered an unauthorized place within the hospital because of patient/doctor confidentiality

Updated and organized medical databases and charts. Created and modified policies and procedure guides and carried out managerial or administrative functions

Responded to inquiries and requests from the Executive staff, patients, and visitors

Handled all incoming correspondences received

Completed purchase requests and administered work orders. Kept electronic records of all incoming and outgoing documentation

Answered incoming calls, organized, and

coordinated conference/meetings and maintained room scheduling for patients

Prepared read ahead materials and charts for oncoming nurses to follow-up with patients

Communicated with internal and external staff to maintain necessary relationships

Attended meetings for the purpose of being aware of the company’s policy and changes

Analyzed and assessed each piece of correspondence and determined the proper action required February 2010 – April 2016, Administrative assistant, Nationwide Building Enterprise

Completed purchase requests and administered work orders. Kept electronic records of all incoming and outgoing documentation

Managed budget and invoices ordered office equipment (supplies), hardware, and uniforms for over 25 employees

Answered switchboard and monitored phone calls

Gathered reviewed and edited office correspondences to ensure that all documentation was up-to-date and correctly formatted grammar, spelling, and punctuation

Created and analyzed policies and procedures pertaining to current office tasks

Primary functions included utilizing a computer to monitor inbound and outbound parts

Analyzed and organized documentation to track items received and shipped October 2013 – January 2016, Sales and Training Administrator, Macy’s

Greeted customers as they arrived at the store and provided them with information

Was aware of the activities of customer and employees that came in and out of the store

Removed classified information for disposal. Maintained and kept a clean environment

Processed purchases, exchanged of items sold and entered transaction into the cash register

Counted money and the end and beginning of each sift. Processed exchanges, refunds, credit cards, and check payment. Maintained knowledge of store inventory and sales activities

Resolved customer complaints in a proactive manner. Trained staff members to work as cashiers

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