Advertising Consultant Customer Service
Resume:
Warren Storey
Operations Manager
Newark,NJ
wstorey55@gmailcom
Willing to relocate: Anywhere Authorized to work in the US for any employer
Work Experience:
Facility Manager SP Plus
Manhattan and Long Island, NY August 2021 to January 2022
Responsible for parking garages and UBS Arena .Develop and train supervisors and line-level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day-to-day operational issues. Manage and submit employee, operations, and payroll reports. Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours).Maintain the highest professional and ethical standards for both our organization and our client.
Account Manager Propark America
Queens, NY January 2019 to March 2020
Responsible for the valet parking and shuttles at 3 major hotels.Develop and train supervisors and line-level employees.Review and approve work schedules to ensure adequate coverage while minimizing expenses.Develop and maintain strong client relations and attend client meetings.Assist supervisors in handling customer complaints and day-to-day operational issues.Manage and submit employee, operations, and payroll reports.Oversee the customer service program to ensure customer satisfaction.Develop budgets and monitor financials to meet business goals.Review and evaluate audits to ensure integrity of revenue control.Ensure compliance with company policies and procedures, as well as those of our client.Respond to operational issues when needed (at times, after normal business hours).Maintain the highest professional and ethical standards for both our organization and our client.
Operations Manager ABM Industries, Inc.
Manhasset, NY September 2015 to October 2018
Responsible for the valet parking operation at hospital. Managed and controlled multiple ramps throughout the Northwell Hospital Networks. Built strong relationship with internal and client senior management. Reviewed sales/P&L metrics and produced reports. Maintained staffing and scheduling at locations, testing and training staff on customer services skills, vehicle operation and safety. Displayed creativity and flexibility while both properties were under construction. Specialized in problem solving, answering questions and interfacing with all departments, while effectively managed a staff of 65 employees. Actively participated in recruitment process.
Home Finder Recruiter and Trainer Edwin Gould Services for Children and Families - Brooklyn, NY 2014 to June 2015
Responsibilities Assist Home Finding Coordinator in monitoring full effectiveness of the Home Finding Program, including assessment of potential and existing foster homes, recruitment of families and compliance review. Ensure appropriate, expeditious and successful placement and/or replacement of children into resource home. Expedite complete of resource parent licensing process: insures that resource homes are adequately assessed, monitored and compliant with regulatory requirements, including safety and protection guidelines. GPSII/MAPP testing and training to certify Foster parents. Recruit foster parents: seek out potential resources, i.e., professional organizations, churches; coordinate and participate in public affairs events, i.e., speaking engagements, public service announcements – radio and television; attend recruitment meetings and adoption fairs.
Property Manager YMCA of Greater New York
Jamaica, NY 2011 to 2013
Managed building operations which include maintenance, repairs, building violations and facility security and surveillance. Provide directives in conjunction with Building Engineer to assure that compliance logs on all facility areas and improvements to increase overall FAP scores, Risk Management, and maintaining building code standards (i.e. - Fire Safety, Security, Alarm System, Boiler, Elevator, Standpipe, Sprinkler systems, etc.). Prioritize payroll, overtime and assign work orders to Engineer, Room Attendants, and Housekeeping. Coordinate meetings involving contractors, vendors, Building Engineers, and the Executive Director. Review the monthly budget allocation for repairs, maintenance, and capital projects with the Executive Director. Provide details regarding any inconsistencies between the budget and actual expense.
Independent Sales Consultant Blue Wolf Communication & Media
Port Washington, NY 2009 to 2010
Engineered winning sales programs to outperform competitors in territory, growing company sales revenue to $450M YTD Revamped marketing campaigns successfully doubling market share from 14 to 28, delivering top-quality service in region. Hired, coached, trained and evaluated sales team of 10, assimilating professionals into corporate culture and environment. Championed aggressive market penetration through hands-on leadership, capturing #1 sales position for 5 months in a row
Corporate Trainer Polaris Communication & TRG Solution –
New York, NY 2008 to 2009
Managed and facilitated myriad business to business training programs for 50+ sales managers, coordinators and associates: Compiled statistics, evaluated data, formed conclusions and presented documented recommendations to management team. Analyzed training needs and facilitated twice weekly workshops and 3 monthly testing and training programs for sales professionals. Decreased team turnover by 12% funneling up-to-date technical product knowledge, sales techniques and marketing trends
Advertising Consultant Idearc Media
Long Island, NY 2006-2008
Spearheaded direct management of existing and new accounts, strengthening a growing advertising portfolio worth $2MM: Created and upgraded brand-savvy contracts, proposals, marketing programs, press releases and executive correspondence .Reduced advertising budgets from 17% to 15% within 1 year, streamlining redesigns of print and online marketing plans .Exceeded territory goals by 16% identifying new accounts and increasing performance revenue by $250M in nine month
Regional Manager Behn of North America –
New York, NY 2004 to 2005
Propelled business expansion of New York & New Jersey regions into flourishing markets, leading cost effective campaigns: Oversaw implementation of performance tracking tools monitoring monthly/quarterly revenue performance up to $3MM. Interfaced with executives, sales representatives and account managers, revitalizing brand through 4 strategic promotions. Slashed antiquated and wasteful news media projects, reigning in advertising budget by $100M in first quarter as Manage.
Education:
Bachelor of Arts in Business Management Virginia State University - Petersburg, VA
Skills:
Management Marketing Analysis,Client relationship development, P&L and Budget, Team building
Additional Information
Highly accomplished, enterprising business development visionary with 20+ years of diverse experience combining advertising and marketing talents with high caliber business management acumen. Results-driven professional who is a decisive leader with proven success establishing a lasting presence in new markets, identifying growth opportunities, and initiating powerful business alliances. Creative solutions-provider, capable of reducing costs and increasing profits with a keen focus on corporate goals and benchmarks. Demonstrated prowess in optimizing high-performing teams, integrating effective methodologies, and harnessing strategic and operational objectives to deliver superior results.
CORE COMPETENCIE
P/L & Budget - Management - Contract Negotiation - Operations Supervision & Control - Marketing & Sales Analysis - Account Management - Strategic Brand Planning - Vendor Relationship Development - HR & Team Building - Client & Consumer Presentations - Fire Safety Director - NYS Security License
RELEVANT SKILLS:
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access, Tableau, WalkMe,SharePoint
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