Program manager

PRINCESS AJUZIE

Lagos, Nigeria *****************@*****.*** +234**********.

Career Summary

Program manager and customer service specialist with 3+ years of experience coordinating and supporting the delivery of complex programs and driving effective customer delivery for small and large organizations. Delivers excellently in fast-paced environment, and utilizes data analysis skills for interpreting and analysing data to drive business growth.

Summary of Qualifications

Communication Skills

Data Analysis

Project Management

Event management, calendar management, people management

Storytelling, writing, and content creation

Efficiency in O365, Canva, Microsoft Office, PowerPoint, Excel, Zoom, Slack Google suite, Docs, Sheet – Keen to learn and adapt to new technologies

Power BI, SQL, Data Visualization

Research/report writing

English (professional), Igbo (basic), French (basic).

Professional/Work Experience

Program Manager

Nov 2018 – Present

Agatha Obiageli Aghedo Memorial Foundation – Lagos, Nigeria

Managing the CEO’s daily Administrative functions by planning calendar appointments, and itineraries, fielding over 20 calls, and email requests per day, and planning over 20 meetings a month.

Maintained a high level of professionalism and discretion in handling confidential information while utilizing my coordination skills in prioritizing tasks and project deliverables.

Coordinated and supervised 15 volunteers, ensuring the competent performance of delegated tasks.

Influenced, created, and co-managed biweekly support groups for 20 parents of special needs children.

Designed and directed over 15 events for all outreaches and campaigns in Lagos with over 150 attendees.

Created and managed expense reports, funding, scheduling, and events operations

Prepared winning proposals that fetched the foundation a partnership with RITE FOODS worth over 100,000 naira.

Served as an impact, reach, and fundraising strategist. Executing over 15 campaigns.

Pioneered activist movement for 200 women and children

Pioneered caregiving to over 20 special needs and less privileged children on a day-to-day basis.

Prepared and presented quarterly reports to a team of 15 board members.

Data Analyst Intern

May 2022 – July 2022

CWW TECH AFRICA – Remote

Aggregated, cleansed and combined data from over 5 public data sources.

Built dashboards on Tableau, Google spreadsheet and excel to visualize Nigeria’s economic analysis from the last 12 years.

Successfully protected data and locked the workbook to maintain confidentiality.

Worked with Power Bi, Tableau and SQL for large databases.

Successfully maintained data entry requirements by following the correct techniques and procedures.

Executive Assistant

Jul 2019 – Aug 2020

STEM METS Resources – Lagos, Nigeria

●Fulfilled all executive assistant tasks for the CEO, managed complex calendars, and meeting scheduling, maintained confidentiality, and minute taking for over 10 projects.

●Manage Events for over 10+ events with guests’ attendance ranging from 30 to 150.

●Ensured invoice processing was effectively handled to disburse payments to vendors

●On-time delivery of assigned project tasks, with deadlines ranging from 2 to 3 weeks.

Educational Facilitator

Jan 2019 – Aug 2019

STEM METS Resources – Lagos, Nigeria

Project support and training staff for Brick4Kidz. Facilitated training and mentoring projects for over 250 children aged 3-9 and helped with the kids’ fine motor skills through carefully curated concepts and activities. This led to a success rate of over 80% – the children learned how to cope with hard tasks, connect with others, practice empathy, and listen before speaking.

●Interfacing with over 200 stakeholders across 10 platforms/Accounts, creating innovative solutions and creative foundational relationship building. This resulted in a 70% response rate and patronage

●Represented STEM METS at Union Bank’s EDU 360 education showcase, serving as the face of the brand for potential parents and students.

●Acted as a scaling research consultant in collaboration with the CEO. This caused a 3% increase in business development opportunities

●Ran the cold calling efforts to supplement business development efforts, resulting in a 9% increase in business generated

●Supervised activity delivery and oversaw project reporting for the Chief Executive Officer.

●Mastered the CRM software to compile and evaluated project/activity ‘reach’ data against previously delivered projects, flagging up patterns and potential problems in highly engaging presentations.

●Operated as a customer care representative, responding to over 50 emails and calls a day, and ensuring that up-to-date information is given to all inquiries.

Education

LLB: Law (In view) Abia State University:

Expected Graduation 2025

Certifications.

CWW TECH AFRICA – Data Analysis (2022)

UDEMY – Data Analysis (2022)

Fellowships

SDSN Youth Global Schools Programme - 2019

Students for Liberty – 2020

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