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Missa Sizemore Waterman

Customer Service Specialist - Baptist Health Medical Center

Jacksonville, AR 72076

adsl3y@r.postjobfree.com

+1-501-***-****

Licensed Insurance Independent Agent for Health, Life and Final Expense insurance. License's are current until 06/27/2018. I also work for Baptist Home Health as a Intake Coordinator. I answer the multi-line phone system. I explain what services we o!er and in what area's. I also give out information on other companies that provide

services that we do not o!er. I call Doctors o"ce's to verify if a particular doctor will follow the home health

and sign our plan of treatment for billing. I input the patient's information into our system. I fax information to

the doctor's for the patient. I discuss with the family members what to except when our nurse's or therapist's

arrive. I make sure it is a safe environment for our nurse's and therapist's to properly take care of the patient. I

verify if we have the correct insurance, and if we are in network. Work Experience

Customer Service Specialist

Baptist Health Medical Center - Little Rock, AR

December 2012 to Present

Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Comforted patients and

provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely

communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. Billing Rep

Baptist Health Medical Center - Little Rock, AR

June 2006 to December 2012

Billed Medicare and Medicaid claims. Verified charges were correct. Verified Medicaid primary care physician

was listed and if we needed a signed referral for billing was received. Made sure claims were billed out with the proper codes.

Medicare Part D Customer Service Representative

Arkansas Blue Cross and Blue Shield - Little Rock, AR July 2004 to May 2006

Help Medicare cardholders verify which drug plan would cover their medications at the lowest out of pocket

cost. Explain coverage, cost, and help them get enrolled. Customer Service Representative

UAMS Hospital - Little Rock, AR

March 1998 to May 2004

Answer multi-line phone, discuss charges, verify charges are correct, and audit accounts when the patient is

questioning charges. Review insurance payments, explain co-pays/co-insurance. Call the insurance companies and verify claim was processed and paid correctly. Advise patient's of programs to assist with paying medical

bills. Help them fill out the application.

Education

High School Diploma in Health Administration

University of Central Arkansas - Little Rock, AR

Present

General Studies

+ Add level of education

Henderson State University - Arkadelphia, AR

Skills

Do you have any of these top skills employers are looking for? EMR Systems

Cold Calling

Medical Scheduling

Medical Coding

ICD-10

Accounting

Underwriting

Microsoft Outlook

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OFFICE MEDICAL - 10+ years

PROBLEM SOLVER - 10+ years

MEDICAL TERMINOLOGY - 10+ years

10 Key Data Entry

Insurance Sales

Hospital Experience

Hospital Experience

Medical Records

Typing

Phone Etiquette

Medical O"ce Experience

Insurance Verification

Data Entry

HIPAA

English

Certifications / Licenses

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Additional Information

Skill Highlights

Understands mobility assistance needs 10-Key

Understands medical procedures Type 45 words per minute Calm and level-headed under duress Organized

Quick problem solver Very detailed oriented

Medical terminology knowledge Good communication skills Valid Arkansas driver's license

Reliable transportation

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