Data Entry Service Representative
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Missa Sizemore Waterman
Customer Service Specialist - Baptist Health Medical Center
Jacksonville, AR 72076
**********@*****.***
Licensed Insurance Independent Agent for Health, Life and Final Expense insurance. License's are current until 06/27/2018. I also work for Baptist Home Health as a Intake Coordinator. I answer the multi-line phone system. I explain what services we o!er and in what area's. I also give out information on other companies that provide
services that we do not o!er. I call Doctors o"ce's to verify if a particular doctor will follow the home health
and sign our plan of treatment for billing. I input the patient's information into our system. I fax information to
the doctor's for the patient. I discuss with the family members what to except when our nurse's or therapist's
arrive. I make sure it is a safe environment for our nurse's and therapist's to properly take care of the patient. I
verify if we have the correct insurance, and if we are in network. Work Experience
Customer Service Specialist
Baptist Health Medical Center - Little Rock, AR
December 2012 to Present
Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Comforted patients and
provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely
communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. Billing Rep
Baptist Health Medical Center - Little Rock, AR
June 2006 to December 2012
Billed Medicare and Medicaid claims. Verified charges were correct. Verified Medicaid primary care physician
was listed and if we needed a signed referral for billing was received. Made sure claims were billed out with the proper codes.
Medicare Part D Customer Service Representative
Arkansas Blue Cross and Blue Shield - Little Rock, AR July 2004 to May 2006
Help Medicare cardholders verify which drug plan would cover their medications at the lowest out of pocket
cost. Explain coverage, cost, and help them get enrolled. Customer Service Representative
UAMS Hospital - Little Rock, AR
March 1998 to May 2004
Answer multi-line phone, discuss charges, verify charges are correct, and audit accounts when the patient is
questioning charges. Review insurance payments, explain co-pays/co-insurance. Call the insurance companies and verify claim was processed and paid correctly. Advise patient's of programs to assist with paying medical
bills. Help them fill out the application.
Education
High School Diploma in Health Administration
University of Central Arkansas - Little Rock, AR
Present
General Studies
+ Add level of education
Henderson State University - Arkadelphia, AR
Skills
Do you have any of these top skills employers are looking for? EMR Systems
Cold Calling
Medical Scheduling
Medical Coding
ICD-10
Accounting
Underwriting
Microsoft Outlook
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OFFICE MEDICAL - 10+ years
PROBLEM SOLVER - 10+ years
MEDICAL TERMINOLOGY - 10+ years
10 Key Data Entry
Insurance Sales
Hospital Experience
Hospital Experience
Medical Records
Typing
Phone Etiquette
Medical O"ce Experience
Insurance Verification
Data Entry
HIPAA
English
Certifications / Licenses
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Additional Information
Skill Highlights
Understands mobility assistance needs 10-Key
Understands medical procedures Type 45 words per minute Calm and level-headed under duress Organized
Quick problem solver Very detailed oriented
Medical terminology knowledge Good communication skills Valid Arkansas driver's license
Reliable transportation
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