Service Representative Customer
Resume:
Maureen Smith
Collins, NY *****
************@*****.***
History of keeping shipping operations in full compliance with customs requirements. Advises clients on options and optimal solutions. Proficient in techniques for packing cargo to expedite services.
Willing to relocate anywhere
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Work Experience
Import Analyst
Mohawk Global Logistics - Buffalo, NY
March 2021 to Present
Coordinated daily transfer shipments with proper documentation logs.
Completed accurate US customs filings with secure communications.
Recorded data for transmitting US and Canadian HTS numbers for products.
Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Monitored shipments and obtained clearance from customs and other agencies.
Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
Cleared goods through customs and verified delivery to client destinations.
Prepared and processed import documentation according to customs regulations, laws and procedures.
Requested and compiled necessary import documentation, including customs invoices, certificates of origin and cargo-control documents.
Audit import shipment transactions across site for risk and compliance activities.
Ensured adequate process exists for ensuring and verifying on-going compliance with customs requirements.
Import Analyst
Landmark Trade Services - Cheektowaga, NY
January 2019 to March 2021
Completed accurate US customs filings with secure communications.
Recorded data for transmitting US and Canadian HTS numbers for products.
Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
Audited internal processes and systems to maximize efficiency of importation and exportation of products.
Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Monitored shipments and obtained clearance from customs and other agencies.
Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
Cleared goods through customs and verified delivery to client destinations.
Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Requested and compiled necessary import documentation, including customs invoices, certificates of origin and cargo-control documents.
Customer Service Representative II
Essendant - Orchard Park, NY
February 2015 to December 2018
Promptly respond to general inquiries from customers via e-mail, fax, and phone.
Advocate for the customer and take responsibility for ensuring a positive customer experience from first point of contact to final resolution.
Maintain knowledge of key products and of the industry to serve the customer better.
Track customers' orders through various carriers to include UPS, Fed Ex, USPS, and various other domestic carriers.
Processed customer claims and returns, informed customers of company policy on returning items and how to send items back.
Mentoring co-workers Use various operating systems to check warehouse inventory levels.
Make order adjustments on discounts, refunds, and returns.
Recommend products based on customer needs as well as give product reassurance.
Input orders for customer via phone and email.
Coordinated with internal departments and reported back to the customer providing a seamless customer experience.
Administrative Assistant
Delray Capital LLC - Hamburg, NY
October 2014 to December 2014
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Human Resources Clerk
U.S. Army - Fort Stewart, GA
July 2010 to July 2012
Processed weekly payroll and updated addresses and benefit deductions in payroll system.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Prepared new hire packets and termination documentation for human resource department.
Completed HRIS entry transactions, including new hires, terminations, transfers and promotions.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Sorted personnel files, maintaining alphabetical, index and cross-referenced information electronically.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Coordinated training schedules and filed crucial administrative paperwork.
Examined employee files to answer inquiries for assistance with personnel actions.
Developed and maintained training materials and benefits packets for new hires.
Human Resources Clerk
U.S. Army - Buffalo, NY
November 2008 to June 2010
Created, organized and maintained employee personnel files to keep sensitive data secure.
Sorted personnel files, maintaining alphabetical, index and cross-referenced information electronically.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Site Supervisor Diamond Security - Buffalo, NY 11/2008 - 03/2009
Supervised 2 locations within Western New York and Maintained all installation reports and records.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored and reported suspicious activities to local authorities.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Secured all doors in the office and main building after hours.
Oversaw staff time keeping entries and reports through payroll management program.
Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
Documented all security-related situations and submitted in-depth reports to the District Manager.
Trained new security officers on safety protocols and company standards.
Managed security staff schedules for all shifts, minimizing overtime costs.
Hired, trained and managed staff of 10 associates.
Naturalization Clerk & Supervisor
CMI - Buffalo, NY
March 2007 to November 2008
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Supported office clerical functions using word processing and other software, email and office machines.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Contacted customers about changes or updates regarding the adoption of their child, efficiently communicating potential problems.
Addressed all information updates by making changes to records in government systems.
Observed all deadlines, enabling timely completion of tasks.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Pulled and organized requested documentation.
Supported office needs, including taking messages, scanning documents and routing business correspondence.
Sergeant
Securitas Security - Lackawanna, NY
February 2008 to October 2008
Investigated alarms and disturbances to maintain safety.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Documented all security-related situations and submitted in-depth reports to the district manager.
Guarded restricted areas to prevent unauthorized entry.
Surveilled all areas within facility to identify suspicious behavior.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Checked credentials and issued passes before allowing access to property.
Oversaw premises to identify security risks to promote employee and visitor safety.
Education
Associate of Science in Criminal Justice
Erie Community College - Buffalo, NY
May 2014
High school diploma
Riverside High school - Buffalo, NY
2001
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