Customer Service Representative

KIARA EDWARDS

Miami, Florida ***** 305-***-**** *********@*****.***

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in the business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

SKILLS

Report generation

Report creation

Credit card payment processing

Customer relations

Problem-solving abilities

Adaptive team player

Sales expertise

EXPERIENCE

03/2022 to Current

Substitute Teacher, K-12 School Professionals Miami, FL

Enforced classroom routines to keep students on schedule and operating at consistent level.

Engaged students in discussions to promote interest and drive learning.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Managed high school classrooms during teacher absences.

Established and enforced rules for behavior and procedures to maintain order among students.

Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

10/2021 to Current

Customer Service Representatives Bj’s Wholesale Club Miami, FL

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

12/2019 to 10/2021

Supervisor Bj’s Wholesale Club Miami, FL

Resolved customer complaints and adjusted policies to meet changing needs.

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Developed position rotation to support continuous improvement and operator development.

03/2019 to 12/2019

Cashier Bj's Wholesales Club Miami, FL

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Met high productivity standards in processing payments for customers.

2014-2019

Soccer Referee - Miami FL

EDUCATION AND TRAINING

06/2018

High School Diploma John A. Ferguson Senior High School Miami, FL

Expected in 05/2022

Bachelor’s Degree in Education St. Thomas University Miami Gardens, FL

ACCOMPLISHMENTS

Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales - Consistently generated additional revenue through skilled sales techniques.

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