Hardware Configuration Customer Service
Resume:
Derrick Maurice Collins
**************@*****.***
Patient Care
With an impressive 21 year track record of success
Providing swift patient care to customer and ultimately repairing trust and winning loyalty
Healing Hands Together Healthcare Agency, Austin, TX. 08/1998 – Present
Pharmacy Technician
●Most recent experience working within a Hospital Setting at St. David’s 04/2009 to 06/2020
●Refills and maintains automated dispensing systems.
●Prepares orders and maintains inventory for the pharmacy department.
●Repackages bulk medications.
●Receives and stores incoming supplies.
●Serves as liaison between pharmacy, patient and health professional by providing information as necessary.
●Translate prescriptions filled out by the MDO and enter it on the patient's profile.
●Look for patient's allergies, therapies, and current medication on different forms and enter them on the patient profile history.
●Verify all information is complete on the RX and all necessary information is entered on the patient's profile. Follows all necessary guidelines to ensure laws and regulations are followed.
●Vary work duties according to business needs.
PCT II 08/1998 -Present
●St David Medical Center Austin, TX 03/05 - Present
●LTC: Regency Place in Greenwood, IN 09/03 – 03/05
●Johns Hopkins Hospital Baltimore, MD 08/98 - 09/03
●Howard General Hospital Baltimore, MD 08/98 - 09/03
Specialties: ICU, CVICU, ED, PCU, SICU, NICU, PEDS ED, PRE-OP, POST-OP, Telemetry, PACU, GI Lab, Trauma, and Transplant.
Skills: Phlebotomy, Foley anchor and removal, Feeding tube care, bedside care, Monitor Vitals, IV starts, 12 lead EKG, basic EKG strip reading, bladder scans, Glucose Monitoring, trachea care, and monitoring intake and output.
oProvided exceptional customer service and communicated effectively with physicians, patients, residents, visitors, staff and the health care community.
oAdhered to organizational and departmental specific safety standards and guidelines.
oSubmit and review claims to send to insurance company.
oPatient education for new diagnosis
oData entry
oPatient Chart Documentation
oProviding quality customer service to patients and other healthcare providers
oTrained in EPIC, Meditech, Cerner, and Mckesson
Digital Native Consultant, Baltimore, MD 10/2003 – 03/2015
Helpdesk Specialist
●Product Sales
●Troubleshooting desktop and Laptop issues and hardware configuration
●Remote software updates and installation
●Manage Helpdesk Team/escalations
●Performed password resets for customers who lost their past words or locked out of system.
●Researched and corrected performance issues of our clinical applications: azyxxi, Cerner, sms and kronos.
●Fixed general hardware and software issues like installing or reimaging a new hard drive or installing new software.
●Research and analyzed data for new technology and projects.
●Research and developments for business advancement
●Trouble shooting Windows 7, XP, ME and Mac OS Issues.
UMBC, Baltimore, Maryland 09/1997 -08/2003
BA- Interdisciplinary Studies-(Information systems, Psychology, Chemistry)
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