Customer Service Social Services

BRYANA WILSON

************@*****.***

Phone: 803-***-****

Career Objective

Organized and motivated employee eager to apply time management and organizational skills in this profession. I am a flexible hard worker ready to learn and contribute to team success.

EXPERIENCE

MIDLANDS TECHNICAL COLLEGE ADMISSION’S COUNSELOR

JAN 2022-PRESENT

Develops, designs, and implements weekly recruitment activities for various applicant pools to include adult learners, high school/middle school students, parents, counselors, career specialists, teachers and school administrators in the college’s service area such as placement testing, pre-advisement, education fairs, etc.

Develops and maintains relationships with high school counselors.

Provides comprehensive, one-on-one admissions and enrollment services to applicants to the college using results from placement, assessment, and career-interest testing.

Plans and delivers presentations to prospective students, parents, high school counselors, community leaders, etc. and conducts campus tours. performs other related duties as required.

JAN 2020-JAN 2022

SOCIAL WORK, DEPARTMENT OF SOCIAL SERVICES, LEXINGTON SC

Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.

Obtain caseloads of clients and meeting deadlines within the agency’s policies.

Obtain paperwork such as background checks and medical paperwork

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.

Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.

Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.

Present my findings to supervisors to determine the outcome of cases

SEP 2017-DEC 2019

HUMAN SERVICES SPECILIST II (CHILD ABUSE HOTLINE), DEPARTMENT OF SOCIAL SERVICES, RICHLAND SC

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

Meet with supervisor daily to submit completed assignments and discuss progress.

Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.

COMMUNITY SERVICE WORK

Taught praise dance for 15 years at Trinity Missionary Baptist Church, Sumter, SC

Helped with the MEBA Showcase in Columbia, SC (MEBA offers jobs and opportunities for people in the community)

EDUCATION

MAY 2016

B.A MASS COMMUNICATIONS, Francis Marion University

SEPTEMBER 2019

M.S SICENCE OF PSYCHOLOGY, University of pheonix

AUGUST 2020-PRESENT

M.S.W MASTER OF SOCIAL WORK, WALDEN UNIVERSITY

EXPECTATION GRADUATION-APRIL 2024

SKILLS

Operating systems (Windows and MacOS)

Office suites (Microsoft Office, G Suite)

Presentation software (PowerPoint, Keynote)

Spreadsheets (Excel, Google Spreadsheets, etc.)

Creativity.

Interpersonal Skills.

Critical Thinking.

Problem Solving.

Public Speaking.

Customer Service Skills.

Teamwork Skills.

Communication.

REFERENCE (AVAILABLE UPON REQUEST)

Contact this candidate