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Customer Service

Location:
Vancouver, BC, Canada
Posted:
September 16, 2022

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Resume:

Tanja Milosevic

778-***-**** ***********@*****.*** Vancouver, BC

CAREER OBJECTIVE

Detail-oriented, driven, and reliable Customer Service Professional with 5 plus years of experience delivering direct customer service, utilizing exceptional communication skills, and providing the highest levels of service excellence. Brings a proven track record for punctuality and reliability and a strong desire to build exceptional client experiences. Seeking a position with a reputable organization where I can utilize my skillset and experience and continue to grow personally and professionally.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Effective communicator with demonstrated proficiency in computers, proficient in office 365 applications, and able to quickly learn and operate company-specific software

Multitasker, with experience working in fast-paced, time-sensitive environments, as well as working well under pressure

Self-starter, able to think critically and manage time effectively

Demonstrated experience in establishing and building relationships with key decision-makers

Experience developing and nurturing relationships with internal stakeholders, and internal/external customers

Able to work independently, with proven time management, organization, and problem-solving skills

Proven ability to build rapport and maintain client relationships

EMPLOYMENT HISTORY

Providence Health Care – St. Paul’s Hospital, Vancouver BC

Receiver 2017 – 01/2019

Received medical supplies and stocked them in assigned areas, utilizing strong organizational skills and attention to detail

Monitored inventory and reported needs and shortages to the appropriate department

Ensured availability and coordination of hospital medical supplies

Provided training to new staff, was entrusted with this task due to demonstrated speed and accuracy in task completion

Provided exceptional customer service to hospital staff, built rapport with nurses, and ensured all requests were addressed promptly

Nordstrom, Vancouver BC

Logistics Team Lead 09/2015 – 12/2017

Logistics Processor 08/2015 – 09/2015

Promoted to team lead within 1 month of employment. Several management commendations for being reliable, responsible, and personable

Developed strong rapport with department managers and staff, ensuring exceptional communication skills and high-quality service to internal and external customers

Responsibilities as a Team Lead; provided training and onboarding to new hires, developed and motivated the logistics team to exceed individual and company targets

Provided the company with a competitive advantage by using best practices for all aspects of inventory management, conflict resolution, and risk management

Liaised with department heads to initiate solid business plans and create strategies that allowed the store to meet service and sales targets

Supported the success of the store by driving efficiencies and continuous improvement within the department, while keeping productivity up and costs down

Hudson Bay Company, Vancouver BC

In-Store Marketer (ISM) 07/2011 – 09/2015

Delivered a superior store experience through the execution of monthly visual presentations and in-store marketing initiatives

Implemented marketing objectives for special events and seasonal set-ups to drive sales and enhance customers’ shopping experience

Assisted in driving sales goals and the achievement of monthly quotas

Stock Handler 04/2009 – 07/2011

Assisted in organizing the stock room

Fostered positive partnerships and collaborated with all departments to efficiently assist customers

Sales Associate 10/2007 – 04/2009

Demonstrated appropriate selling behavior to achieve individual and team KPIs

Leveraged product knowledge as a differentiating factor in service experience

Delivered exceptional customer service and promoted a positive customer shopping experience

Went above and beyond to meet targets and elevate the performance of other team members

Operated a cash register and processed payments efficiently and accurately

London Drugs, Vancouver BC 01/2005 – 01/2008

Stock Associate

Built rapport with customers daily and advised on products and promotions

Quickly learned, referenced, and applied product knowledge to enhance sales

Received and processed new merchandise and managed inventory

TRAINING AND EDUCATION

Certificate, Customer Service Representative Training, Academy of Learning 07/2022

Diploma, Textile Design and Technology

High School Diploma

Class 5 License, with a clean driver’s abstract

References available upon request



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