Tanja Milosevic
778-***-**** ***********@*****.*** Vancouver, BC
CAREER OBJECTIVE
Detail-oriented, driven, and reliable Customer Service Professional with 5 plus years of experience delivering direct customer service, utilizing exceptional communication skills, and providing the highest levels of service excellence. Brings a proven track record for punctuality and reliability and a strong desire to build exceptional client experiences. Seeking a position with a reputable organization where I can utilize my skillset and experience and continue to grow personally and professionally.
HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
Effective communicator with demonstrated proficiency in computers, proficient in office 365 applications, and able to quickly learn and operate company-specific software
Multitasker, with experience working in fast-paced, time-sensitive environments, as well as working well under pressure
Self-starter, able to think critically and manage time effectively
Demonstrated experience in establishing and building relationships with key decision-makers
Experience developing and nurturing relationships with internal stakeholders, and internal/external customers
Able to work independently, with proven time management, organization, and problem-solving skills
Proven ability to build rapport and maintain client relationships
EMPLOYMENT HISTORY
Providence Health Care – St. Paul’s Hospital, Vancouver BC
Receiver 2017 – 01/2019
Received medical supplies and stocked them in assigned areas, utilizing strong organizational skills and attention to detail
Monitored inventory and reported needs and shortages to the appropriate department
Ensured availability and coordination of hospital medical supplies
Provided training to new staff, was entrusted with this task due to demonstrated speed and accuracy in task completion
Provided exceptional customer service to hospital staff, built rapport with nurses, and ensured all requests were addressed promptly
Nordstrom, Vancouver BC
Logistics Team Lead 09/2015 – 12/2017
Logistics Processor 08/2015 – 09/2015
Promoted to team lead within 1 month of employment. Several management commendations for being reliable, responsible, and personable
Developed strong rapport with department managers and staff, ensuring exceptional communication skills and high-quality service to internal and external customers
Responsibilities as a Team Lead; provided training and onboarding to new hires, developed and motivated the logistics team to exceed individual and company targets
Provided the company with a competitive advantage by using best practices for all aspects of inventory management, conflict resolution, and risk management
Liaised with department heads to initiate solid business plans and create strategies that allowed the store to meet service and sales targets
Supported the success of the store by driving efficiencies and continuous improvement within the department, while keeping productivity up and costs down
Hudson Bay Company, Vancouver BC
In-Store Marketer (ISM) 07/2011 – 09/2015
Delivered a superior store experience through the execution of monthly visual presentations and in-store marketing initiatives
Implemented marketing objectives for special events and seasonal set-ups to drive sales and enhance customers’ shopping experience
Assisted in driving sales goals and the achievement of monthly quotas
Stock Handler 04/2009 – 07/2011
Assisted in organizing the stock room
Fostered positive partnerships and collaborated with all departments to efficiently assist customers
Sales Associate 10/2007 – 04/2009
Demonstrated appropriate selling behavior to achieve individual and team KPIs
Leveraged product knowledge as a differentiating factor in service experience
Delivered exceptional customer service and promoted a positive customer shopping experience
Went above and beyond to meet targets and elevate the performance of other team members
Operated a cash register and processed payments efficiently and accurately
London Drugs, Vancouver BC 01/2005 – 01/2008
Stock Associate
Built rapport with customers daily and advised on products and promotions
Quickly learned, referenced, and applied product knowledge to enhance sales
Received and processed new merchandise and managed inventory
TRAINING AND EDUCATION
Certificate, Customer Service Representative Training, Academy of Learning 07/2022
Diploma, Textile Design and Technology
High School Diploma
Class 5 License, with a clean driver’s abstract
References available upon request