Data Entry Front Desk
Resume:
Andrea Clark
San Francisco, CA
*************@*****.***
Skills:
Experience working with Salesforce, Microsoft Office Suite, Yardi, Onesite, Zillow, Craigslist, and Google Suite
Clerical/Administrative Experience
Documentation, Data Entry, and Organizational skills
Assistant Property Management Experience
Security Experience
Guard Card
Education:
John Muri High School – San Francisco, CA
Diploma
City College of San Francisco – San Francisco, CA
Certificate of Completion in Information Technology
Employment History:
Assistant Property Manager/Front Desk
Mercy Housing – San Francisco, CA
April 2021 – May 2022
Placing work orders at resident’s request, Providing Incident Reports as needed
Collaborate with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals
Manage schedules to always ensure full coverage,
Keep an hourly log of building, maintain, and monitor lobby and record any incidents as they occur
Sending notices to residents about upcoming pest control, work order repairs and inspections
Scheduling appointments for residents with Property Manager and other staff
Enters data in resident accounts receivable ledgers, codes invoices in a timely and accurate manner.
Preparing for weekly staff and maintenance meetings with updates on tenants, upcoming repairs, annual inspections for the building as well as tent units
Ensuring that front desk is adequately staffed by effectively communicating with Staffing Agency
Answering phones, responding to emails, keeping track of spreadsheets, in putting data into Onesite
Submitting Reasonable Accommodation Request Forms for residents which included sending 3rd party verification forms, submitting all paperwork to 504 Coordinator for approval and/or denial
Assist with resident recertifications, move-ins and move- outs which included, income verification, ensuring personal information was correct and making sure all paperwork was submitted
Responsible for resident rent, deposits, and fees
Temp
The Job Shop (Temp Agency) – Bay Area, CA
March 2017 – August 2022
Monitor the front desk and lobby are of residential buildings
Checking guest in and out of hotel rooms
Hourly rounds of buildings, check all doors are locked and there are no unauthorized persons onsite
Writing up reports as incidents occur
Scanning, faxing, emailing, taking massages, and answering phones
Working directly with customers to assist with completion of applications and processing of all documents
Processing paperwork and data entry
handling client/customer/tenant questions in-person, by phone and email
provides excellent customer service to all guest, staff, and vendors
Temp
Ajilon (Temp Agency) - San Francisco, CA
June 2015 - February 2021
Welcome all guest, staff, clients, and vendors with a warm greeting
Maintain the health/safety of staff, clients, and guest by keeping surfaces clean and sanitized
Took the temperature of guest and clients that entered the building
Scheduling and setting up conference rooms for meetings
Answered phones, responded to emails, and took massages in a timely matter
Sorted incoming and outgoing mail
Kept Excel work sheets updated
Ensured the cleanliness of my work area
Prepared invoices for approval
On-Site Monitor/ Security/Temp
Goodwill Industries – San Francisco, CA
June 2020 – January 2021
Provided emergency/temporary housing for the homeless
Maintained the health/safety of staff, clients, and guest by keeping surfaces clean and sanitized
Took the temperature of guest and clients that entered the building
Answered phones, responded to emails, and took massages in a timely matter
Sorted incoming and outgoing mail
Secured the building hourly, made sure all doors where locked and nonauthorized persons wasn’t on site
Checked monitors for any suspicious activity
Reported any incidents as they occurred
Store Associate/ Team Member/ Cashier/ Temp
Walgreens – San Francisco, CA
February 2020 – May 2020
Provided excellent customer service to customers
Maintained the health/safety of staff and customers by keeping surfaces clean and sanitized
Organized and restocked shelves as needed
Answered phones and took massages in a timely matter
Sorted incoming and outgoing mail
Handled cash, credit, and check transactions
Client Advocate
Glide Foundation – San Francisco, CA
August 2019 – September 2019
Worked with low income and homeless population to obtain resources and emergency shelter placement
Greeted and directed venders, appointments and office visits Utilized excellent communication and customer service skills to all visitors
Assisted in shelter intake
Performed data entry using ETO data base to help with outreach efforts for the organization
Scheduled dental and housing appointments
Assured all clients had all I9 documents
Administrative Assistant – Intern/ Temp
Center for Employment Opportunities - Oakland, CA
April 2019 – August 2019
Assisted with the intake process for mew clients and federal contracts
Performed data entry using Salesforce to help with retention and outreach efforts
Assured all participants all I9 documents
Utilized excellent communication and customer service skills
Greeted and directed guest, vendors, and appointments
Preformed basic clerical duties such as, answering phones, responding to emails, sorting incoming and outgoing mail, scan, fax, filing and typing
Desk Clerk/Security
Tenderloin Neighborhood Development Corp. – San Francisco, CA
March 2016 – September 2019
Ensured that front desk was adequately staffed by effectively communicating with on-call staff
Assisted management in facilitating resident activities
Answered phones, took detailed massages, sorted, and distributed resident mail and packages
Assisted with resident recertifications which included, income verification, ensuring personal information was correct and making sure all paperwork was submitted
Responsible for resident rent, deposits, and fees
Kept an hourly log of building, maintained, and monitored lobby and recorded any incidents as they occurred
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