Front Desk File Clerk
Resume:
Raquel Garcia-Contreras
San Antonio, TX *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Counselor/Warehouse/Cashier
Children Shelter & Thrift Store - San Antonio, TX
September 2016 to April 2022
Shelter (counselors )
• Providing care for neglect and abuse children
• Check in trauma children as to body check, clothes, personal needs attachments
• Gather all clothes for children to wear for the day
• Gather children for morning routine in brushing teeth, changing into daily clothes, shoes, taking medication if required, exercise and ready for breakfast
• Gather children for all three meals
• Gather children for school
• Gather children for daily activities
• Gather children for any visits to doctor appointments, CPS worker, family visits, etc
• Gather children for daily naps
• Gather children for evening snacks
• Gather children for evening showers
• Gather children for bedtime and medications if required
• Watch children while sleeping and record all activities if any occurs from bed wetting, bad dreams, sleepwalking,etc
• Record in children charts of all activities behavior for the day and night before leaving shift
• Newborns and under 12 months, record all bottle feedings how much and how often, how often changing of diapers, any rashes and what medicines you apply, if ill temperatures taken how often, record temps and take to front for supervisor to give medications and record on activity log
• Gather all dirty clothes and put in basket for washing
• Clean, sanitize kids toys and playing area
Children Thrift Store:
(Warehouse)
• Assist in unloading merchandise from vendors
• Assist in unloading or loading from customers vehicles of donations
• Pricing all merchandise and setting on store floor
• Cleaning and prepare all donations for pricing
• Receiving phone calls for pick ups of donation and scheduling those calls
• Stocking merchandise boxes onto shelves in warehouse
• Assist in sweeping, mopping, dusting of warehouse and store
• Assist customers if needed with brought merchandise to vehicles
(Cashier)
• Cleaning, dusting and re-arrange of merchandise in store before opening of store, during peek times and after closing of store
• Assisting customers in merchandise inquiries as to price, demonstrate and quantity of item(s)
• Address customers concerns and complaints
• Set up display board of all pricing on merchandise and setting extra percent off of items and advertise of weekly specials
• Assist on displays such as furniture, clothing, jewelry, baby items, etc
• Cleaning and removing of items left in dressing rooms
• Dressing of children and adult mannequin’s in proper attire
• Stocking of items needed
• Ensure all merchandise are priced
• Assist in pricing merchandise and stock on shelves
• Cashing out with cash or credit cards
Texas Works Advisor II
U.S. Department of Health & Human Services - San Antonio, TX August 1985 to March 2016
File Clerk:
• Perform answering switchboard 10 lines and transfer calls to appropriate staff and/or messages
• File all paperwork in clients case filed
• Assist in scheduling appointments for casework according to caseload
• Assist in phone inquiries of clients questions about their cases
• Translate for Spanish speaking clients during interview with caseworkers
• Assist in helping clients with applications for assistance in Snap,TANF and Medicaid programs and any other firms needed help with
Front desk receptionist :
• Check in all appointments fir the day
• Ensure all applications were completed by clients
• Accept all pended paperwork from clients for completion of their cases and submitted ti their caseworkers
• Answered all clients inquiries regarding their cases
• Assist in Spanish translation between client and caseworker when needed
• Provide all receipts and copies to clients of paperwork provided Admin Tech:
• Perform and schedule groups of clients in (30) before interviews for the day to explain all needed and ensure paperwork needed for caseworkers and explain their rights/responsibility, appeals, reporting of changes, etc
• Assist front desk personnel with clientele
• Schedule and able to process Snap applications at front desk for expedited benefits within 24 hours if eligible
Tx Advisor:
• Process Snap,TANF and Medicaid applications within time limits
• Ensure to assist clients in helping to get verification to complete their cases as per TWA making phone calls, using all resources available
• TWA making referral for client’s to assist with housing, utilities, food pantry, etc Education
High school diploma
Skills
• Warehouse experience
• Customer service
• Cashiering
• Cash Handling
• Cleaning Experience
• Packaging
• Host/Hostess
• Bilingual
• Clerical experience
• Typing
• Microsoft Word
• Social Work
• Case Management
• Load & Unload
Languages
• English - Expert
Contact this candidate