Csr Customer Support

BRITNEY BIVIENS

**** ******* **** **, ********, Georgia, 30548, US • 404-***-**** • ***************@*****.*** To obtain a position in a company who will invest in my career and allow me the opportunity for growth. Excellent Problem-Solving Skills

Strong Time Management Skills

Ability to perform well under pressure

Strong organizational skills and ability to multi-task High School - 2019

King's Fork High School - Suffolk, VA

Health Sciences

GWINNETT TECHNICAL COLLEGE

DISPATCHER/ CSR - March, 2017 to December, 2018

BEI DISTRIBUTION

• Managing incoming calls and customer service inquiries

• Identifying and assessing customers’ needs to achieve complete customer satisfaction.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Processing customer payments

• Coordinating & Scheduling pick-ups and delivery of products.

• Negotiates with customers when schedules need modification ensuring we are honoring our contract agreements.

• Dispatching modification to routes for drivers to their handhelds. Medical Administrative Specialist - March, 2018 to January, 2019 JS Quality Health Care Services

Provide direct clerical support to the medical and nursing staff Collect patient demographic information and assembling patients charts General office functions such as ordering supplies, filing, answering phones and scheduling Financial Transactions

Ensured that medical records and health information were accurate, complete, and secure. Store Manager - February, 2020 to October, 2020

RaceTrac Petroleum, Inc

Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations Maintained an onsite presence to ensure the operations team met all company operational standards. Met targets consistently by working hard and with strong attention to detail. Recognized and took advantage of opportunities to increase business revenue, including inventory Professional Summary

Skills

Education

Work History

Customer support - November, 2020 to March, 2021

Amazon

Advise customer on inquiries, complaints and comments made by the various online sites, especially AMAZON, answering each in a period not exceeding one hour

Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations To know in detail the Sentey products sold through the site AMAZON and stock thereof, to support customers on specific queries Have the ability to search for information on purchase orders from Sentey and technical details of the products compared with nonspecific customer inquiries late optimize response times without the need to cross-examine the client that made the query Unemployment Fraud Agent - April, 2021 to September, 2022 Accenture

Ability to research and review an account and compile factual data to arrive at an informed determination Interviews claimants, employers, and or other interested parties via telephone, mail, fax, and electronic methods to determine eligibility for unemployment benefits and or resolve unemployment claims issues. Complies pertinent facts related to potential unemployment insurance fraud, sets up claims’cases for the audit/ investigation unit. Refers claimants, employers, and the public to other work units and other state agencies Ability to investigate and analyze data to determine facts and draw reasonable conclusions. Ability to write well and concisely to express thoughts clearly, and to develop ideas in a logical sequence.

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