Customer Service Personal Assistant

Amy *. Smith

***** ***** *****

Daphne, Al. ***** Cell: 850-***-****

Objective Career oriented individual seeking to secure a position where my decision making skills and knowledge are best utilized.

Experience

November 2020- Fairhope Furniture Consignment

Present. Personal Assistant

Assistant to Owner of company. Tracking shipments.

Dealing with vendors, customers and accounting issues.

Assistance in store as needed

May 2018- Winn Dixie Fairhope

May 2022 Cashier, Customer service - Part Time

April 2016- Winn Dixie

Sept. 2016 Cashier- Part Time

Responsibilities included greeting customers, assisting them with any

questions they had or finding items. Checking them out quickly when they completed their shopping experience and making sure we had

done everything on their visit to make it as pleasant and successful as

possible. Restocking candy and items on front end and cleaning and

ensuring all areas are clean and safe in wet conditions.

March 2014- Donut Hole

March 2016 Cashier - Part Time

Responsibilities include greeting and seating customers and checking them out which includes cashing out the ticket from their meal and/or providing them with pastries, donuts and desserts. Responsible for answering incoming calls and taking to go orders as needed and giving basic information. Occasionally responsible for serving meals at the bar eat in area. Responsible for cleanliness of the cashier area, restocking all pastries, donuts, desserts and all supplies necessary for shift and upcoming shifts. Training new cashiers and assisting servers and other cashiers as necessary.

Placing daily bakery order to ensure restaurant has ample supply of product

for following day.

August 2012- Walmart

March 2014 Cashier – Part Time

Responsible for checking out customers, keeping cash register and surrounding areas orderly and clean. Zoning surrounding areas to

ensure merchandise is neat and placed correctly.

Aug 2008- DirecTV, Inc.

July 2009 Senior Accounting Manager

Responsible for Accounts Payable for southeast region.

Responsible for training all employees on travel reimbursement program and management on accounts payable approval process. Accommodate any special reporting or training as requested in SAP and Catalyst business systems.

July 1997 – Bruister and Associates Inc., Meridian, Ms.

Aug 2008 Business Manager

Responsible for Accounts Payable for multi state company with over 1700

Employees. Direct report to CEO/ Owner of company. Board of

Directors member and Trustee. Responsible for preparation of financial

Statements and reporting of tax returns. Proficient in use of On-Top

Accounting system.

Oct. 1996 - Comcast Satellite, Meridian, Ms.

May 1997 Regional Office/System Manager

Establish and manage a national Call Center to answer calls from PRIMESTAR by Comcast subscribers. Supervision of purchase of phone system, furnishings, office equipment and supplies. Hiring and training of 7 supervisors and 145 customer service representatives. Established procedures for Call Center employees. Attend training as necessary. Directed conversion of billing system from CableData to CSG. Interact daily with billing system for upgrade, addition of codes, etc. Prepare spreadsheets and reports as necessary. Prepare and maintain payroll for approximately 175 employees. Prepare and maintain all human resource records for these employees. Interact with PRIMESTAR personnel and Vendor affiliates on training of Call Center staff. Interact with management staff of Comcast nationwide on PRIMESTAR subscriber issues, etc.

Oct. 1990 -

Oct. 1996 Comcast Satellite, Meridian, Ms.

Regional Office Supervisor

Played a key role in planning, developing and supervising customer service staff in nine remote offices located in Arkansas, Kentucky, Mississippi and Alabama that distribute PRIMESTAR to more than 65,000 subscribers. Responsibilities include preparing and maintaining payroll for more than 65 employees. Interact with Comcast Corporate office payroll and human resource departments on behalf of these employees. Approval of invoices. Extensive use of CableData and CSG billing systems. Attend Comcast and PRIMESTAR training and informational programs as required. Knowledge of WordPerfect, Lotus, Excel and communications software. Preparation of yearly budget.

Dec. 1987 -

Oct. 1990 Comcast Cablevision of Meridian, Meridian, Ms.

Customer Service Representative

All customer service responsibilities including, but not limited to, explaining billing issues, upgrading and downgrading programming, scheduling installations and disconnections, printing and distributing daily work orders, processing payments and notifying non-payment subscribers. Nightly processing of back-up to CableData system dbase. Maintain dbase for community information channel. Assisting with live local origination productions. Direct sales to newly built cabled areas.

Education

1982 - Mississippi State University Starkville, Ms.

1986 Business Administration, Animal Science

1970- Jefferson Davis Academy, Meridian, Ms.

1982 Graduated Highest Honors as Historian

1995 - Additional Training:

1996 Human Behavior & Relations

Team Building and Team Work

Problem Solving, Decision Making and Project Management

References Available upon request

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