Jose M. Esparza

***** ***** **. ** ******, Ca. **746 Phone 626-***-**** adskzl@r.postjobfree.com

Over 20+ years of leadership experience managing server infrastructure and data-center operations across multiple platforms. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Leadership experience managing complex software development projects and several concurrent projects in a multi-level system development environment. Experience in IT Consulting, Electronics, Manufacturing, Project Management, Integration, Implementation, Engineering, Administration and Employee Training, and High Level troubleshooting.

EDUCATION

Masters of Business Administration – Technology Management

University of Phoenix

Bachelors of Science Degree in Automated Manufacturing Technology

ITT Technical Institute

Associate of Science Degree in Electronic Engineering Technology

ITT Technical Institute

MCSE, MCSA CCNA, A+, CompTIA

Highlights of IT Skills

Operating Systems:

Windows Server2003, 2008, and 2012 Windows XP, Vista, 7, and 8 Apple OS v 10.6

Hardware:

HP Blade Server Class Server (HP Smart and Rapid Deploy for builds)

Cisco Routers of series 1700, 1800, 2500, 2600, 2800, 3700, 3800, 7200

Cisco Switches of series 1900, 2900, 3700L3, Express 500 series

Applications:

Microsoft Office 2007, 2010, 2013, and Office 365 Citrix ICA, People Soft Financials, Norton Ghost

Altiris, McAfee Antivirus, Athena, Epic, Remedy Airwatch (Apple, Android, and BlackBerry)

Kaspersky Anti-virus, LANDesk Management Suite Cerner Ambulatory, FUJI PACS, OFFICE PACS

Networking:

TCP\IP, NetBIOS, WINS, DNS, Remote Desktop Active Directory 2000,2003, and 2008 GPO

Microsoft IIS, Microsoft Clustering, Microsoft RIS Microsoft SMS, DHCP, SMPT, NFS

Storage:

EMC Symmetric DMX 3-200 and 3500 EMC Clariion CX 700, CX-3-80 and CX 3-40

EMC Celerra NS80 and 720G HP Eva Storage works 3000 and 4000

VMWare (vSphere, ESX Server, and Workstation)

Staffing & Project Management and Training

Guided all aspects of personnel management and leadership of shift operations in areas of interviewing, hiring, training, supervision, delegation, evaluation and promotion.

Provided continuous hands-on training of operators to promote the development of technical problem anticipation, identification, and troubleshooting skills.

Ensured a committed support team through cross training of Computer Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects.

Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plans.

Creation of OLA & SLA for in-house Technical Partners and Outside Customers.

Creation of Technical and Business Manuals for both a Technical audience and a non-technical audience

Reviewed project status reports during each operational phase and completed direct project timetable that resulted in meeting project SLC.

Consolidated 6 Helpdesk and Operations team’s from the ground floor to directly service the business or technical division with and average savings of $1.3 million.

Job Performance Yearly Reviews of employees that are managed by me.

Monthly, Quarterly, and Yearly Financial/Business reports for SVP’s, EVP’s, and CFO’s.

Professional Experience

Orthopedic Institute for Children – Nov 2010 to Present

Network Systems Manager

Hired as a fulltime Senior Systems administrator following initial consulting role. Provided Windows/Unix/Linux administration, network operation center (NOC), administration, LAN/WAN/VPN administration, WMware administration, PACS to FUJI Radiology Migration of 350,000 X-ray images, and intrusion detection and prevention (IDP) monitoring, AD/DNS, wireless access point and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solution for clients and employer.

Key Contributions:

Revamped Netbackup schedule and upgrade 10 Fuji Servers. Optimized availability (averaging 99.9% uptime) and equipped company with scalable system o support fast business growth. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, print servers issues, security and software use.

Implementation and migration of UCLA Medical Systems (Epic) to Cerner Ambulatory via Citrix ICA

Vitalization client base systems to cloud base integration to VPN (Microsoft Terminal Services)

Robert Half Technology – Sept 2008 to Nov 2010

IT Coordinator / Assistant Manager

Hired as coordinator and assistant manager for multiple site in the AHMC network that included Garfield Medical Hospital, Monterey Park Hospital, and San Gabriel Hospital locations. Provided implementation Hospital based network systems that included Windows migration and Office PACS radiology systems. Maintained network operations systems (NOC) staff that included rotation of 22 employee rotation.

Key Contributions:

Network monitoring that maintained Desktop, Helpdesk, and NOC Build Disaster Recovery Plan.

Outline policies and procedures that coincided with HIPPA regulations and outline patient information

Introduced VPN (Virtual Private Network) to hospital staff that included faster response time from Doctors, Nurses, and Administration Staff.

Volt Technical Services – May 2007 to Sept 2008

Senior Data Center Operations Manager

Manage team of over 10+ employees that are responsible for administrating and monitoring over 30 business applications servers .Running and maintaining 24/7 Data Center Operations for over 38,000 in house and field Volt employees from the Unites States and Canada. Provision storage to Windows 2003, 2008 application and database servers from Symmetric and Arrays. Provide raw storage to our VMWare ESX Hosts configured in HA mode. Export CIFS shares for departmental and user home directory shares from NetApp Filers and EMC Celerra NAS appliances Configure and provide tier 3 support for all Microsoft Clustered application and database servers.

Key Contributions:

Combined and moved day to day operations teams from Westbury, NY to Orange, Ca. Documented and Outline triage move that included policies, procedures and hardware.

Outline disaster recovery plan that concluded company savings of $200,000 on annual overhead charge.

Responsible for 99% uptime of all editorial systems including. Desktop PC or Mac based editing systems; Audio and Video Storage Servers; Project backups and off-sitting; Software upgrades

ACC Capitol Holdings– Nov 2004 to March 2007

Problem Management Escalation Manager

Managed team of over 20+ employees which included Tier 3 and Escalation Notification Team. Responsible for resolving high-end issues that required extensive troubleshooting in both technical and business environment. Outage Notification to both technical and business audience and resolution timetable notification of pending outages that affected over 7600 employees between three locations (Rolling Meadows, NY., Schaumburg, IL., and Irvine, CA.) New system deployments notification of upgrades and system scheduled outages for business retention uptime resolution.

Key Contributions:

LAN/WAN/NOC Administration Project Management Workflow Planning Technical Support Database Design & Management NOS Patches & Updates Training & Mentoring.

Image Builds, Software deployments via SMS and login scripts, Application Packaging (msi)

Build a technical manual that merged IT Staff for a better understanding of Loan Origination System in order to implement streamline environments of both IT Staff and LOS audience.

Ingram Micro – Jan 2001 to Nov 2004

Technical Support Manager

Managed team of 10+ employees that oversee all operations and functions of high-volume help desk operation providing Tier I, and Tier II level support for 800 employees. Responsible for 99% uptime of all network systems including. Tasked with working across wide range of departments, sales staff, marketing department, and Level I, II, and III technical engineers to ensure partner satisfaction.

Key Contributions:

Established department objective and goals for retain more customers and increase revenue generation for organization.

Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.

Monitored employee performance and performed required appraisals

CTE Systems – Nov 1999 to Jan 2001

Systems Engineer

Responsible of administrating and configuring complicated payroll software. Field service of over 150 administration accounts in Southern California. In house Tech support of hardware/software configurations of contracted customers. Focused on various hardware and software platforms w/strong emphasis on computer networking. Security ranging from Active Directory policies to Network Infrastructure Configurations.

Key Contributions:

Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.

Manage full software development planning process including the design of specifications, diagrams, techniques and strategies.

Worked on various third-party system components and in areas such as: development, migration, engineering, pre-sales, production, QA, operations and product management

Xerox DTS – Feb 1997 to Nov 1999

Copier Technician

Maintained inventory of Xerox copier parts and prepared records and reports accurately. Resolved system failures by diagnosing tools and using schematic drawing. Maintained up-to-date technical information and dealt with customers. Upheld company tools, computers, phones. Ensured that customers were satisfied with the services provided to them. Used system analysis to perform troubleshooting for copier systems, network connectivity, and proprietary applications. Regulated basic troubleshooting by using systems analysis techniques for resolving calls related to copiers and digital duplicators. Repaired all types of copiers and related equipment including preventative and routine maintenance to provide maximum availability for end users.

Key Contributions:

Expertise in installing, servicing and repairing copier machines

Get photocopies and perform tests to identify the nature of malfunction

Competent at identifying malfunctioning in work mechanism of copiers

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