Housekeeping Cleaning
Resume:
Ashley McCants
Baltimore, MD *****
****************@*****.***
Highly skilled, energetic, and reliable professional with over five years of hands-on experience in the health care and administrative industries. Proven ability to positively and proactively handle customer concerns and prioritize
multiple tasks in a fast-paced environment.
Excellent interpersonal skills, with the ability to interact effectively with diverse populations, partners, and communities
Outstanding leadership and organizational skills
Possess strong quantitative problem-solving and prioritization skills
Extensive knowledge of Microsoft Office Suite
High work standards including the ability to meet performance standards without supervision
Demonstrated ability to create and maintain strong business relationships internally and
externally
Good communication skills including the ability to listen carefully and ask the right questions to gain clarification
Integrity including honesty and high ethical standards
Consistently make critical decisions to determine the best practice Work Experience
Housekeeping
Union Memorial Hospital - Baltimore, MD
2017 to Present
* Create individual schedules for each housekeeping staff member, in accordance with his or her specific abilities.
* Provide staff members with training in handling housekeeping work by physically demonstrating complex tasks.
* Inspect lobbies, rooms, halls, and offices to determine levels of cleanliness and provide feedback to the housekeeping staff.
* Assist in interviewing, choosing, hiring, and training housekeeping staff to ensure delivery of high- standard services.
* Provide staff members with training in health and safety while working in a hospitality environment.
* Participate in the evaluation of standards and ensure that all compliance issues are resolved.
* Take and address the guests' complaints and suggestions and ensure that they are provided with the best in services.
* During high volume days, provide assistance in cleaning rooms and bathrooms and making beds. Ensure that trash is timely removed from each room, office, and public areas and disposed of appropriately.
* Maintain inventory of cleaning supplies and coordinate efforts with procurement officers to ensure that there isn't a dearth of supplies at any time.
* Create and maintain records of housekeeping staff members and ensure that absent staff members' positions are filled out immediately.
Housekeeping
Safeguard Maintenance Corporation - Cockeysville, MD 2015 to 2017
• Recruited and trained qualified housekeeping candidates.
• Attended training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Recorded data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
• Attended periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensured more efficient operation.
• Oriented and familiarized new personnel with facilities and operating hours.
• Controlled all expenditures relating to Housekeeping.
• Assigned team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Maintained clear and efficient communication and coordination with supervisory personnel.
• Scheduled cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Scheduled periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. Education
High School Diploma
Digital Harbor High School - Baltimore, MD
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