Sales Associate Service Representative

y JACELLE MARIE

Py PEREZ

**** **** ***** *****, ********, Colorado 80229, 720-***-****,

***********@*****.***

PROFESSIONAL SUMMARY

believe would be a beneficial asset to the team as work very well with others.

make sure customers get the customer service that myself would like to receive

from an employee. Overall believe in any team environment can be helpful in many

way and! am open to opinions to how can improve my work performance.

SKILLS

@ Customer engagement @ Self-sufficient @ Fast learning

@ work well with others

in ateam environment

EXPERIENCE

Senior Customer Service Representative October 2020 - April 2021

Hearing care solutions Greenwood Village,

Colorado

@ Communicated best practices to team members, continuously helping to

optimize standard operating procedures for responses to different concerns.

e@ Restored satisfaction and loyalty in customers with serious concerns by using

expert communication skills and smoothly resolving various problems.

@ Created and maintained appointment schedules for service providers with

balanced approach.

@ Maintained service quality standards by monitoring and mentoring customer

service staff.

Sales Associate June 2019 - September 2019

Macy's Stapleton, Colorado

@ Helped customers navigate store, complete sales and process returns.

e@ Resolved customer concerns using strong communication and conflict

management skills.

@ Explained promotions and special offers to customers.

@ Worked independently but within a team environment.

EDUCATION

Associates May 2022

University of northern Colorado, Greeley, Colorado

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