Customer Service Data Entry
Resume:
Conyers, GA *****
*******@*****.***
EDUCATION AND TRAINING
Certificate: Phlebotomy Technician
Atlanta Technical College, Atlanta, GA
August 2014
BBA
American Society For Clinical Pathology, Atlanta, GA
BLS - CPR - Current til Nov 2022
YOLANDA BETTON
SUMMARY
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
SKILLS
Call center operations
Data entry
Payment processing
Training and development
Quality assurance controls
System implementation
Microsoft Office expertise
Senior leadership support
Office equipment proficiency
Business development understanding
High-energy attitude
Conflict mediation
EXPERIENCE
CUSTOMER SERVICE ASSISTANT
Quest Diagnostics Atlanta, GA September 2020 - Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Communicated information to customers about product quality, value and style.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
LABCORP REP & CUSTOMER GREETER
LabCorp Stockbridge, GA July 2017 - July 2020
Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Gathered project scope information through in-depth requirements reviews.
Processed customer orders and collected payment information.
Established relationships with existing customers to promote new product or service opportunities.
Notified clients of payment discrepancies through notices.
CUSTOMER SERVICE REPRESENTATIVE
Grady Memorial Hospital Atlanta, GA December 2015 - June 2017
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
CUSTOMER SERVICE & CLAIMS REPRESENTATIVE
Rockdale Medical Center Rockdale, GA August 2014 - December 2015
Offered custom troubleshooting to assist problem resolution and restore service levels.
Issued product and service recommendations according to specified queries.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound customer calls and responded to inquiries.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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