Joy Mo’nae Phillips

LinkedIn- Joy Phillips adskxs@r.postjobfree.com 619-***-****

SUMMARY

Joy is a dedicated professional with five years of customer service, emergency response, corporate security administration experience. Best described as a great communication with a proven track record of leading and completing projects in fast paced environments.

Joy’s success comes from her ability to develop and motivate teams in working towards operational excellence and in a global atmosphere.

CORE COMPETENCIES

Life Safety Management – Corporate Physical Security – Critical Thinking and Complex Problem Solving – Stakeholder and Partnership Building – Pandemic Response and Preventative Programs – Time Management –Leadership – Reporting and Metric Generator – Customer Service – Investigations

PROFESSIONAL EXPERIENCE

Contracted Security (AU), Dexcom Inc. San Diego, CA

Access Control Administrator May 2021-Present

Performs skilled duties in the operation and maintenance of access control, video monitoring, visitor management and related physical security infrastructure systems.

Diagnose equipment problems, initiate repairs, oversee routine system maintenance and confirm functionality

Assists in resolving questions regarding services performed.

Security Operations Center Lead Oct 2021- May 2021

Review site documentation, activity, and officer Daily Activity Reports

Provide training on Dexcom access control system and security practices

Oversee emergency and nonemergency security responses

Security Officer Aug 2020- Oct 2020

Excelled in the use of Genetec Access Control software and provided training to other officers

Conducted timely interior and exterior patrols of the 733,500 square foot property

Maintained awareness and familiarity with the site-specific operations performance manual and post orders

Carl’s Jr, San Diego, CA Sept 2017- Aug 2020

Food Service Crew Member

Provided exceptional food service, customer service, and operations by managing all dining room, kitchen, and cash registers, while directing and motivating the team to provide customer service

EDUCATION

Abraham Lincoln High School, San Diego CA June 2018

CONTINUNING PROFESSIONAL DEVELOPMENT

Introduction to Incident Command System- FEMA

Active Shooter: What can you do? – FEMA

Workplace Security Awareness- FEMA