Customer Service Data Entry

Leticia A. Esparza

408-***-**** Email: *******@*****.***

Objective

Self-growth and challenge is important for me. I am looking for new opportunities to invest my time and experience. I am a professional with administrative, excellent customer service, public relations and bilingual Spanish.

Education

[ 1975-1977 ] Evergreen Valley College San Jose, Ca

A.A. degree

Early childhood education with administrative/clerical background

Professional experience

Assistant Community Director FPI mgmt. Huff Gardens

previous Community Director at Courtyard Plaza-San Jose

9/30/2015 to present- - Assistant to Community Director of affordable housing/ HUD/Tax Credit. Work in all areas of leasing, recertifications, accounting, etc.

Property Manager

[12/1/2015 to 9/30/15] WinnResidential Companies/ Courtyard Plaza Apts

Manage 80 unit tax credit property. Supervise one staff member, Maintenance Supervisor. Daily management consists of managing office, resident needs, issues, recertifications, posting rents, trainings, reports, public relations, customer service, etc. All knowledge of computer software and financial budget. Oversee property needs and interact with contractors, vendors, etc.

Assistant Manager/ Resident Administrator

[ 10/05 to 11/2014 ]BRIDGE Housing/ Ohlone Ct Apts San Jose, Ca

Assist Management in daily function of tax credit property of 135 units. Administrative support services to the residents and potential applicants. Customer service, reception, recertification processing. Also worked at a sister properties-Cinnabar Commons in San Jose as a Leasing Agent- 2005-2007 Did a 245 units lease up. Assisted at Almaden Lake and Peninsula Park Apts

Bilingual School Office Coordinator

[ 11/94 to 6/03 ] Santa Clara Co. Office of Education San Jose, Ca

Administrative/ School support to the Principal at Osborne and McKinnon schools. Registrar, reception, attendance, heavy data entry, monthly reports, assisted in all staff and student needs, heavy phones, customer service, public relations, transcript evaluation, enrollment, purchasing, inventory, shipping & receiving, interpreter, coordinated with juvenile youth probation, special ed district transportation, purchasing, some accounting, etc. Worked with Youth at Risk and Special Ed students.

Also worked as a teacher assistant working with special education students and youth at risk. Held a staff secretary position as well.

Other Skills/Languages

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Bilingual Spanish Type 65wpm

Worked for Manpower and Adecco Temp agencies between 2003 and 2005. Other Positions held were:

Administrative, Front Lobby Receptionist, Human Resources, File clerk and Leasing agent. Supervisor position for Robert Cook & Staff Attorney services in San Jose, Ca. 1980-1982- Legal Copy Service/ Subpoenas Teacher’s Aide for Franklin McKinley School District and Carolyn Mitchell Schools. Special Ed students. 1989-1993, Tutoring/Home Teaching/ Driver- .Retail/Cashiering/Sales—Sears and Builderama Lumber Co. 1979-1982

Food service- /pizza maker/ sold beverages

Computer- Microsoft Word, Excel, Outlook, Yardi, On-Site, Printshop, Illustratus, Microsoft Works, Power point, Internet, Filemaker Pro, Adobe Acrobat

Certificates

First Aid/CPR

Housing TCAC/ Master Site Compliance

Computer training/ troubleshooting certificated

Over 20 years of Professional Self Development trainings and seminars

Salary history – $19 to $25 hr

REFERENCES AVAILABLE UPON REQUEST

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