Customer Service District Manager
Resume:
Jacqueline Tamilio
Foley, AL ***** **********@*****.***
Results-oriented restaurant District Manager with more than 15 years of turnaround leadership, and a strong track record of demonstrable success in family style/buffet and Qsr style restaurant multi-
unit leadership. Driven self- starter with a history of improving guest service, unit sales, and employee performance, while minimizing costs and delivering EBITDA. Hands-on leader adept at training, developing, coaching and mentoring team for succession.
Authorized to work in the US for any employer
Work Experience
District Manager
Captain D's Seafood Restaurant - Memphis, TN October 2021 to August 2022
I overseen 7 QSR restaurant managers.
District Manager Burger King - Memphis, TN March 2020 to October 2021
I overseen a market of seven restaurants. I left for better opportunities to advance to a director of operations.
District Manager Travel Centers of America September 2008 to 2019
Overseen a market of 30 restaurant/retail establishments. I completed all directors reports. I traveled with DM’s that were not performing good and taught them how to fix their sites. I handled new openings. I created new menus for the calorie counts program. I attended all corporate meetings.
•Received "District Manager of the Year" award for having the highest EBIDTA for two years. I also received the "Business Partner of the Year" award for opening new sites for the company.
•Lead a team of 10 general managers engaged in delivering assistance to customer service department on a daily basis. I was promoted to a director over 3 district managers.
•Supported general managers/ district managers in operational improvements and resolution of operational problems to deliver top notch customer service.
•Installed new buffet, tables/booths in Prescott. Remodeled the whole location at Earle. Proactively identified and developed management talent including 10 GM's and 3 DM's.
•Monitored multiple databases to keep track of all company inventory, monitoring & auditing weekly restaurant inventory counts.
•Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
•Maintained an "A" health department score in all units through consistently maintaining high levels of cleanliness, organization, storage, and sanitation of food and beverage products)
•Conducted daily pre-shift and weekly departmental/Management meetings to ensure organizational efficiency.
•Coached teams to deliver exceptional level of service to each customer by listening to concerns and answering questions.
•Built sales forecasts and schedules to reflect desired productivity targets.
•Maintained our labor percent of 20% and non-labor was 8%.
•Maintained food cost within budget guidelines between 30-32 percent.
•Beat our projected EDITA at 20%.
•Managed accounts payable, accounts receivable and payroll. Controlled P&L.
•Monthly reviewed invoices with General Managers, assuring correct product ordering; reviewed weekly payroll with General Managers to ensure correct payroll
Education
High school or equivalent
Skills
•Strategic Planning
•P&L Management
•Restaurant Management
•Profit & Loss
•Food Safety
•Guest Services
•Management
•Problem-solving
•Flexibility
•Team Work
•Reliability
•Auditing
•Budgeting
•Accounts Receivable
•Financial Report Writing
•Forecasting
•Recruiting
•Sales Management
•Team Management
•Payroll
•Labor Cost Analysis
•Remodeling
Assessments
Multi-Unit Area Manager — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Supervisory Skills: Directing Others — Highly Proficient
September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient
September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient
April 2020
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Food Safety — Proficient
November 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient
March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Management & leadership skills: Impact & influence — Highly Proficient
March 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
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