Accounts Payable Operations Manager

Mona Haghi

Greater Seattle Area Tel: 206-***-**** Email: ****.*****@*******.***

Mona Haghi LinkedIn

Profile

Finance and Business Operations leader who delivers business excellence, financial compliance and operational efficiency through planning, analytics, and world class accuracy.

12+ years of experience in Business Operations Management, Finance, Business Management, Project Management, Accounting, and IT Governance.

Highlights

Planned and led business operations for 500+ employees (FTE, vendor) organization.

Managed $200M dollars Marketing budget portfolio (Opex, COGS)

Managed $150M dollars Engineering budget portfolio (Opex, COGS, CAPex).

Led forecast analysis, including, rates (production, overhead, usage), resource staffing, long range business plan (LRP), estimates at completion (EAC)

PROFESSIONAL EXPERIENCE

Business Operations Manager

Microsoft – One Commercial Partner – Redmond, WA Aug 2017 – Oct 2021

Manage PDEP (Partner Digital Experiences and Programs) budget for $200M dollars marketing portfolio (Opex, COGS) and continue to hit commitment to budget target consistently.

Lead external staff portfolio as the Microsoft Sponsor for 30+vendors with contract value of $10M+ under Managed Service Agreement.

Drive MPN FY financial planning, monthly/quarterly forecasting, and yearly budget planning.

Optimize business capabilities and plan for investment opportunities in partnership with finance and the General Manager for Partners Programs in One Commercial Partner.

Drive rhythm of the business (ROB) and deliverables including monthly business reviews, strategic planning meetings, annual planning and commitment setting.

Generate monthly finance reporting by analyzing budget or forecasts vs. actuals, revenue vs. expenses, and other required comparative data analysis as per the business requirement.

Manage PDEP Operations and invoicing management in terms of payment timeliness, billing agility, volume, and invoicing accuracy.

IT Business Manager Jul 2015 – Jan 2017

Microsoft – CloudMS (HCL America Inc) – Redmond, WA

Drove the definition and development of business and service requirements set by the CloudMS Billing Management team and in partnership with the GCS, EAS, MLS and SE Service Owners and Service Managers and translate those requirements into service rate cards and chargeback models, and/or other owners/managers as the scope of Billing Management ecosystem evolves.

Engaged with the GCS Platform & Tools team to ensure the delivery of recommended/agreed upon reports and BI capabilities to achieve high customer satisfaction and trust.

Drove the definition of business requirements in partnership with the CloudMS Business Managers and Billing Management Leads to translate those into well thought out standard reporting & billing solutions using Apptio or other platforms and tools.

Created high level conceptual data models so that it is consumable by CloudMS Billing Management leadership and Service Leadership to help in making better data driven decisions.

Served as the Azure billing lead for offshore managed service contract in India. Project managed Cloud subscriptions and performance for a team of 30 contractors.

Published Knowledge Base Articles in ServiceNow for myBill support, Azure and Cloud Cruiser.

Microsoft – Engineering Application Services – EAS (Wimmer Solutions Corporation)

Facilitated business processes in support of Billing Management, and Financial Management activities across EAS portfolio, and coordination of the Rhythm of the Business (ROB)

Developed EAS Billing Models for the following service lines: (Build, Connect, BI, DTS, WTT, Backup, Storage, FileShare, Agile Labs, SiteBox, SCOM, UXC).

Drove EAS yearly budget planning and quarterly forecasting for $150M IT portfolio (Opex, COGS & CAPex).

Prepared business cases for Managed Service Contracts over $1M.

Collaborated with Global Contracting Office (GCO), Law and Corporate Affairs (LCA) to review contract documents against Microsoft policies and performed compliance checks.

Engaged with the EAS BI team to manage the delivery of recommended/agreed upon reports and BI capabilities to achieve high customer satisfaction and trust.

Engaged in development of special projects including Apptio Bill of IT, IT Planning and Cost Transparency project implementation to create a more data driven business model.

Served as the Azure billing lead for offshore managed service contract in India. Project managed Cloud subscriptions and performance for a team of 30 contractors.

Led EAS Monthly Business Reviews (MBR) in partnership with Engineering Leads, Directors, and finance.

Accountant II Jan 2014 – May 2015

The Boeing Company – SSG International Finance – Renton, WA

Led Americas Payment Processes for the following entities (Brazil, Mexico, Colombia, Chile, Argentina, Puerto Rico, Canada, and Kuwait)

Facilitated Monthly Regional Meetings with Boeing International Business Support Managers via WebEx and teleconference and accommodated for time zone differences.

Hosted weekly working together meetings with Brazil staff and BSMs to discuss issues and processes, provided agenda and tracked action items.

Facilitated payment processes and banking systems with JPMorgan, CitiDirect, Banamex, Banco de Chile, Royal Bank of Canada, National Bank of Kuwait, etc.

Implemented new payment methods for complex businesses with intermediary banks. This includes interactions with international banks and Boeing subsidiaries.

Processed International payroll and performed sanction checks for all payments outside of the U.S.

Supported the development of a risk-based management model for Payment Services. Actively participated in workshops, complete assigned actions accurately and timely.

Processed full cycle A/P, audit payment request forms to ensure compliance with SSG International policies and procedures.

Reconciled data to comply with Sarbanes Oxley requirements.

Managed month-end closing process, reconciled bank accounts as well as accounts payable.

Financial Operations Analyst Feb 2013- Dec 2013

The Boeing Company – SSG Site Services - Finance/Business Management – (Chipton-Ross) - Everett, WA

Performed recurring tasks such as establishing charge line information, preparing and/or supporting various work authorizations and work package development/maintenance.

Collected, compiled, and documented source data in support of analysis of financial forecasts.

Approved and validated Purchase Requisitions submitted via the Site Services Work Management System, Maximo.

Performed general analysis of financial statements and associated risks/opportunities.

Ran SQL queries in MS Access. Reconciled data discrepancies and corrected errors in labor and non-labor suspended charges.

Utilized JAWS and DataInc to report performance to Plan/EAC (Estimate at Completion)

Reviewed and approved Contract Service Requests based on approved budget and documentation.

Conducted monthly performance reporting (finance review) to Senior Managers (fire & security, material handling, service request delivery and recurring work maintenance)

Staff Accountant/Office Manager Sahand LLC - Kirkland, WA May 2011–Nov 2012

Responsible for accounts payable. This includes many classes of accounts such as suppliers; services performed, and fixed costs.

Managed cash flow on a daily basis. This includes reconciliation, accounts payable, and other financial obligations.

Maintained compliance with local, state, and federal financial/tax laws.

Managed inventory and supply chain. Being a retail establishment, Sahand has a large volume of inventory turnover. This required attention to stock levels, and management of local and international supplier relationships.

Applied strategic cost management techniques so that it simultaneously improved the strategic position of the company and reduced costs.

Managed the month-end close including preparation and/or review of account reconciliations.

Distance Education Interactive Television Operator

Multimedia Instrumental Technology Support - CWU Feb 2010–June 2011

Responsible for operational support tasks related to the studio production and interactive learning efforts of CWU. This included routine Audio Video tasks but also time critical support of remote classrooms.

Office Associate Nov 2007–August 2009

University of Washington Registrar’s Office – Seattle, Washington

Demonstrated a concern for the needs and expectations of customers and make them a high priority.

Managed students’ requests, record gathering, data validation, and researching exceptions and unique situations.

Managed students’ payments in multiple categories (application fees, registration fees, tuition, and late fees).

EDUCATION

Central Washington University

Bachelor of Science in Accounting June 2011

Bellevue Community College

Associate of Arts and Science in Chemistry June 2007

TECHNICAL SKILLS

Mercury Apptio CRM ServiceNow HeadTrax Monarch MyOrder Oracle E Business PeopleSoft QuickBooks Peachtree ADP Maximo MYFT DataInc CLAS and Laborette

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