Brianna Wormley

Lithonia, GA *****

adskwh@r.postjobfree.com

+1-678-***-****

My goal is to offer excellent customer service. Have patience with customers and use Empathy and soft skills. Core Strengths

● Dependable and hardworking with a positive attitude

● Ability to maintain accurate data and records

● Detail-oriented

● Ability to multitask and work in a fast pace environment

● Proficiency with computers and related office equipment

● Strong written and verbal communication skills

● Ability to plan and organized work effectively

● Ability to be flexible to meet the changing business needs

● Reat active listening skills

● Exceptional interpersonal and rapport building skills

● A patient and empathetic attitude

● Strong time management and organizational skills

● Adaptability and flexibility

● Comfortable working in fast-paced environments

● Computer literacy

● Phone skills, including familiarity with complex or multi-line phone systems Authorized to work in the US for any employer

Work Experience

Call Center Agent/Customer Service

OnBrand24 - Savannah, GA

January 2019 to Present

• Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team • Ensure first call resolution through problems solving and effective call handling Customer Service Associate

Walmart - Lithonia, GA

May 2016 to Present

• Deliver extraordinary customer satisfaction to customers in a fast pace environment • Provide timely assistance to customer by using effective listening skills to collect information • Demonstrate empathy to customers in a pleasant and professional manner Money Center Associate

• Totaled bills and calculated taxes

• Monitored areas for security issues and safety hazards.

• Trained new cashiers on procedures, customer service and sales techniques. • Cashed payroll and income tax checks for multiple clients.

• Deposited and withdrew funds from customer accounts.

• Transferred funds through Money Gram around the world.

• Resolved customer complaints.

Tutor

Orrs Elementary School - Griffin, GA

August 2015 to November 2016

• Assist children in reading, writing, and other literacy-based skills, in cooperation with the teaching staff • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations • Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods

• Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers

• Supervise students in classrooms, halls, cafeterias, school yards, gymnasiums and on field trip Merchandise Processor

Sears Outlet - Tucker, GA

December 2015 to June 2016

• Responsible for ensuring effective movement and management of inventory between the dock, testing, cleaning, sales floor.

• Fills order requests, stages merchandise and loads for timely shipments

• Evaluates products and move to designated zones for processing

• Moves merchandise between dock to product repair, cleaning, Product Service, sales floor, customer pick-up or delivery

• Reports and responds to Store Management about unsafe and/or unethical conditions in the Outlet store

• Ability to lift and move at least 70 lbs. in weight to maintain flow and replenishment of merchandise • Clear and legible handwriting

Education

High school or equivalent in Education

Georgia Southern University - Statesboro, GA

May 2020

Licensed Practitioner Nurse

Southern Crescent Technical College - Griffin, GA

May 2018

Skills

• Customer Care

• Customer Support

• Customer Service (4 years)

• Call Center

Contact this candidate