Customer Service Rep
Resume:
Brianna Wormley
Lithonia, GA *****
*******************@*****.***
My goal is to offer excellent customer service. Have patience with customers and use Empathy and soft skills. Core Strengths
● Dependable and hardworking with a positive attitude
● Ability to maintain accurate data and records
● Detail-oriented
● Ability to multitask and work in a fast pace environment
● Proficiency with computers and related office equipment
● Strong written and verbal communication skills
● Ability to plan and organized work effectively
● Ability to be flexible to meet the changing business needs
● Reat active listening skills
● Exceptional interpersonal and rapport building skills
● A patient and empathetic attitude
● Strong time management and organizational skills
● Adaptability and flexibility
● Comfortable working in fast-paced environments
● Computer literacy
● Phone skills, including familiarity with complex or multi-line phone systems Authorized to work in the US for any employer
Work Experience
Call Center Agent/Customer Service
OnBrand24 - Savannah, GA
January 2019 to Present
• Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team • Ensure first call resolution through problems solving and effective call handling Customer Service Associate
Walmart - Lithonia, GA
May 2016 to Present
• Deliver extraordinary customer satisfaction to customers in a fast pace environment • Provide timely assistance to customer by using effective listening skills to collect information • Demonstrate empathy to customers in a pleasant and professional manner Money Center Associate
• Totaled bills and calculated taxes
• Monitored areas for security issues and safety hazards.
• Trained new cashiers on procedures, customer service and sales techniques. • Cashed payroll and income tax checks for multiple clients.
• Deposited and withdrew funds from customer accounts.
• Transferred funds through Money Gram around the world.
• Resolved customer complaints.
Tutor
Orrs Elementary School - Griffin, GA
August 2015 to November 2016
• Assist children in reading, writing, and other literacy-based skills, in cooperation with the teaching staff • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations • Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
• Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers
• Supervise students in classrooms, halls, cafeterias, school yards, gymnasiums and on field trip Merchandise Processor
Sears Outlet - Tucker, GA
December 2015 to June 2016
• Responsible for ensuring effective movement and management of inventory between the dock, testing, cleaning, sales floor.
• Fills order requests, stages merchandise and loads for timely shipments
• Evaluates products and move to designated zones for processing
• Moves merchandise between dock to product repair, cleaning, Product Service, sales floor, customer pick-up or delivery
• Reports and responds to Store Management about unsafe and/or unethical conditions in the Outlet store
• Ability to lift and move at least 70 lbs. in weight to maintain flow and replenishment of merchandise • Clear and legible handwriting
Education
High school or equivalent in Education
Georgia Southern University - Statesboro, GA
May 2020
Licensed Practitioner Nurse
Southern Crescent Technical College - Griffin, GA
May 2018
Skills
• Customer Care
• Customer Support
• Customer Service (4 years)
• Call Center
Contact this candidate