Administrative Assistant Customer Service

SUMMARY OF QUALIFICATIONS

Proficient in serving as liaison and resource personnel to outside agencies, organizations, vendors, and university personnel, and quality customer service.

Proven ability to possess a high level of professionalism, integrity, work ethics, and confidentiality.

Ability to assemble and maintain computer-based and hard copy files.

Expert in maintaining activity calendars, scheduling meetings, special events, interviews, and managing

appointments. Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Displays professional persistence, strong follow-up, and organizational skills.

COMPUTER SKILLS

Proficient and experienced in Microsoft Word, Excel, PowerPoint, Access, Outlook & Publisher, SharePoint, Forms.wayne.edu, Qualtrics, Recovery Act Database (RAD), WSU Banner, Campus View Data Base, ADOBE, ONA CE Applications, knowledgeable of SPSS software & ArcGIS

RELATED EXPERIENCE

Wayne State University College of Nursing ANE Grant

Serves as liaison between WSU-CON ANE Grant and the clinical preceptors, students and university faculty/ staff, and other community partners.

Organize and coordinate College of Nursing preceptor annual events, focus groups, graduate orientations, and graduate exit workshops.

Collect student and preceptor evaluation surveys and data for summarization and a grant demographic analysis.

Participate in and coordinate the specific program and/or project activities, research methodologies, and initiatives

Conduct involved data collection techniques which may include one-to-one detailed structured interviews.

Interface with program/project staff participants and supporters to assess and determine goals, objectives, and needs.

Assist and participate in database management.

Monitor input of data; verify accuracy to ensure information is reliable for report generating and analysis.

Dorsey Schools-Roseville Campus

Developed & established employer/community business partnerships.

Assisted with routine monitoring and tracking of metrics while also assured that all placement goals were met each module and annually.

Conducted mock student/graduate interviews and exit interviews to discuss setting goals and/or creating a plan of action regarding gaining employment.

Coordinated on-site Advisory meetings for medical and cosmetology programs.

Macomb Community College Workforce & Continuing Education-Engineering & Advanced Technology

ARRA Department of Labor (DOL) Defense Grant

Served as Lead Job Developer for the job placement component of a 4.9 Million dollar grant. The ARRA grant targeted veterans, unemployed, displaced, and dislocated workers in the automotive and manufacturing industry, assisting them with finding full-time employment.

Developed career development information to promote activities, events, and workshops.

Assisted students and graduates with computer logins and minor technical support.

Effectively scheduled and coordinated department events and meetings.

Managed and tracked organizational data for quarterly reports.

Maintained calendar of events, and student scheduled appointments.

Prepared written correspondence, memorandums, reports, and informational pieces on program activities.

Conducted employment workshops to evaluate the work activities of the participants.

Provided supervision to professional, volunteer, and work-study students under the grant.

Conducted on-site employer visits and granted participant mock interview sessions.

Developed and maintained relationships with employers and recruiters.

Oversaw all job placement database management activities; monitored input of data; verified accuracy to ensure information is reliable.

Generated various statistical reports utilizing Microsoft Access and the Recovery Act Data Base (RAD); consult with the project coordinator.

SPECIAL FEDERAL PROJECT EXPERIENCE (CONTINUE)

Wayne State University/Detroit Public Schools

21 Century Community Learning Center Grant

Interfaced with program coordinator/administrative staff participants and parents to assess and determine goals, objectives, and needs; recommend procedural changes to support operational activities.

Developed materials such as handbooks, brochures, and informational packets to promote community development activities.

Coordinated and arranged program meetings, activities, and services.

Assisted in the day-to-day administration of the operational activities of the Tutorial, Recreation, Enrichment Experience; after-school program.

Established work schedules of the staff and assigned and set student agendas quarterly.

Managed new hire processes, and paperwork, assisted/monitored payroll and evaluation forms.

Manually/Electronically organized department files, supplies, and records.

EMPLOYMENT HISTORY

Program Project Assistant II

Wayne State University College of Nursing, Detroit, MI 01/2018-Present

Senior Career Services Coordinator

Dorsey Schools, Roseville, MI 02/2014-01/2018

Job Developer

Talascend Staffing Agency /Macomb Community College, Warren, MI 04/2011-06/2013

Externship Administrator

Kaplan Career Institute, Dearborn, MI 10/2009-06/2010

Career Service Coordinator

ITT Technical Institute, Troy, MI 03/2008-10/2009

Administrative Assistant I

Wayne State University, Detroit, MI 11/1999-02/2006

EDUCATION

B.A., Liberal Arts, Wayne State University

Major: Urban Studies

Anticipated Graduation Date: 12/2022

Completed Credits: 115

AWARDS

Dorsey Schools 3rd Place Campus Metric Award Roseville, MI 06/2017

Dorsey Schools Above & Beyond Leadership Award Roseville, MI 06/2017

Dorsey Schools Quarterly MVP Award Winter A-B Roseville, MI 04/2015

Dorsey Schools Second Place Graduate Placement Award Roseville, MI 04/2014

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