Qa Analyst Education Specialist

NAQIB ULLAH WARDAK

Sacramento, CA ***** 515-***-****

******@*****.*** https://www.linkedin.com/in/naqibullah/

Senior Quality Assurance Analyst/Test Lead

Professional Summary

Efficient, results-oriented quality assurance professional with demonstrated experience in quality assurance methodologies. Focused on process, software testing, project management, test planning, test estimates and prioritization. Expertise with Software Development Life Cycle (SDLC), waterfall and agile processes. Strength in identifying, isolating, mitigating, and troubleshooting defects, communicating with stakeholders, developing, analyzing, and auding business requirements, reviewing test scenarios, and tracking progress.

Core Competencies

•SDLC Process and planning

•Agile / Waterfall methodologies and processes

•Analytical thinking and critical decision making

•Leadership and effective communication

•Requirements audit/analysis and coverage

•Test process and metrics reporting

•Defect finding, analysis, and management

•Close team collaboration and troubleshooting

•Go/no go decision making

•Risk understanding and management

Accomplishments

•Cut the number of defects in UAT by 50%+ through early engagement in the requirement development cycle by inputting, reviewing, auditing, and revising requirements, including Pre-work, BRD, FSD, functional/non-functional, use cases and user stories

•Shortened testing and project management life cycle by training end users and partnering with downstream clients and guiding them through business and compliance required test data

•Improved requirement coverage throughout SDLC by creating test scripts' peer review process, auditing test cases / scenarios in ALM and other tools, filling coverage gaps, isolating tier one requirements, and prioritizing test scripts and scenarios coverage based on priority levels

•Decreased defect overflow to production and emergency fixes by over 70% with creating training sessions for testers focused on business requirements, data flow, test system knowledge, milestones, and manual intervention in fixing system errors

•Expedited defect resolution time by teaming with developers and troubleshooting errors and data exceptions using SPLUNK, live test logs, requests and responses; and manually controlling data flow to isolate environmental issues from data and code issues

•Increased efficiency in SDLC processes as a key member of the Scrum, project, and defect triage meetings, providing timely testing progress metrics and defect status reports

•Reduced overhead costs and improved efficiency by automating loan funding with in-house automation tools, including WARP and Scenario Builder

•Saved company and its clients from reputation damage, legal liabilities, and financial losses by discovering, logging and triaging a large number of show stopper defects for incorrect financial data –closing fees, financial calc, incorrect loan types, and un-intended compliance violations

Experience

Wells Fargo, Des Moines, IA August 2015 – May 2022

Senior System Quality Assurance Analyst, Consumer Lending

•Created and executed all types of software testing in both Agile and waterfall processes on a large mortgage application/system, including functional, non-functional, business data, UAT, regression, integration, boundary data, compliance, security, manual, automated (using in house applications, including WARP and Scenario Builder), Web Services, and many more in dev and UAT environments

•Found and logged a large number of critical defects, including show stoppers, using Jira, updated them when code progressed and test status changed.

•Using Jira created projects, added user stories, use case, epic stories, prioritize for sprint, created test cases, updated requirements, used traceability and metrics

•Using ALM entered requirements, created test cases, linked requirements to test cases for coverage, prioritized and tested them, logged defects, and created traceability metrics

•Analyzed business requirements for waterfall and teamed up with BA’s for editing requirements to remove ambiguity, redundancies, non-testability, recognizing dependencies, functional and non-functional

•Teamed up with developers and end users - analyzed defects, recreated issue, troubleshooted and used live SPLUNK logs and other system exceptions to reach to the bottom of each issue and fix them in the shortest time possible

•Trained downstream partners and vendors on internal system, business, and compliance requirements to make sure they provide test data requests based on these requirements

•Created and communicated daily progress reports, test status, defect triage reports, roadblocks, and urgent needs to the project team and senior management

•Mentored test analysts, developers, and end users on understanding business requirements, system behavior, exceptions, stop points, and error free completion

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Wells Fargo, West Des Moines, IA February 2006 – August 2015

System Quality Assurance Test Lead, Home Mortgage

Managed large projects within the SDLC and led teams of test analysts in each release to create test cases and scenarios in ALM and execute them when the code was ready

Created process for efficiency in testing, including test estimates, requirements review, testers and leads’ responsibilities, peer reviews and audits of test scripts, partnering, and sharing knowledge

Audited business requirements and led requirement walkthrough for testability sessions of the requirement documents, including SRSs, BRDs, FSDs, CRs; and worked with the authors of these documents to edit, clarify, change, and make them ready for approval

Acted as the main point of contact for all test activities, including all forms of communication, daily reports, test and defect updates, emergency fixes, overnight and weekend deployment results, production tickets, Off Release and Fix Pac testing

Coordinated test efforts across project teams, including compliance, security, automation, dev testers, functional QA, and data team

Created and authored test artifacts, including master test plan, test strategy, test summary report, defect report, test estimates, peer review and script audits, test progress report and metrics

Trained and mentored new or less experienced test engineers on the system functionalities, business requirements, data needs, best practices, script writing and execution processes, defect logging and escalation procedure, conflict resolutions, and across team cooperation

Technical Skill - tools and applications: Jira, Confluence, Application Lifecycle Management (ALM), ClearQuest, GitHub, Postman (API), Jenkins, Selenium, SOAP/SOAP Scope, Splunk, WARP, QuickTest Pro (QTP), LoanBuilder, Scenario Builder, JAVA, Eclipse, Splunk, HTML, XML, XMLSpy, Oracle, SQL, TOAD, Visual Source Safe (VSS), Microsoft Windows, MS 365/Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Access, OneNote, Project), Visual Studio, Acrobat Reader

Education and certificates

•Post-grad studies – Education and Policy Leadership (ABD), University of Kansas, Lawrence, KS

•Education Specialist (EdS), Industrial Evaluation and Higher Education Pittsburg State University, Pittsburg, KS

•Master of Arts, Communication, Pittsburg State University, Pittsburg, KS

•Bachelor of Science, Management and Public Admin, Computer Science Minor, University of Nebraska, Omaha, NE

•Certification: IIST (International Institute of Software Testing) Certified Test Professional

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