Server

Scott T. Miller

*** *. ******* ***. ***. **

Orlando, FL 32801

Phone: 321-***-****

E-mail: *******@*****.***

OBJECTIVE

To obtain a position within a reputable organization utilizing my exemplary customer solutions background with a focus to consistently exceed a guest's expectations.

QUALIFICATIONS

Fluent in French, conversant in Spanish, Japanese, Arabic (Egyptian dialect), and American Sign Language.

Typing speed 60 wpm - 2% error rate, 10,000-ksph data entry.

AFFILIATIONS/AWARDS

Orlando Home and Leisure Magazine Silver Spoon Award, 2012, Friendly Faces Category, recipient of 5 stars from Trip Advisor, Give Kids the World and Make a Wish Foundation, Habitat for Humanity volunteer, Malcolm H. Kerr Scholar to Egypt 1992, CPR 1 & 2, First Aid 1 & 2, Certified Food Safety Manager.

PROFESSIONAL EXPERIENCE

07/18 – 03/19 Kres Chophouse Orlando, FL

Server

Maintained company standards as all the steaks and fish are hand cut daily. Knowledge of the different cuts of meat as well as ingredients were extremely useful, especially with regards to any allergies. Located in the heart of downtown Orlando, this venue is high volume due to the arts and entertainment which are all walking distance.

05/08 – 07/18 The Oceanaire Seafood Room Orlando, FL

Server/Corporate Trainer/National Training Team

Improved what service is all about from the beginning to the end thus truly providing a dining experience. Was part of the development of new staff ensuring all were adhering to company standards and guidelines and living the promise. This restaurant has exceeded my expectations on my capabilities and offered me the tools for further growth in service, attention to detail, and fine dining. Knowledge of food and wine play an integral part of my success.

03/06 - 05/08 Portobello Yacht Club Lake Buena Vista, FL

Senior Banquet Captain

Responsibilities included coordinating contract events for private and corporate functions to ensure service and quality exceeded company standards and surpassed client expectations. Knowledge of wine profiles and menu ingredients are of importance. Member of Service and Safety Committee formed to implement ideas to improve safety and ensure unparalled guest service.

02/04 - 03/06 Sam Snead's Tavern, Lake Eola Orlando, FL

General Manager/Trainer

Adapted training program with emphasis on service standards, guest recovery, menu item ingredients and preparation procedures to ensure all staff knowledge was consistent. Coordinated weekly scheduling of 25 servers, 5 hosts, and 6 bussers and was responsible for the overall operation of the front of the house.

09/03 - 01/04 Affairs To Remember Caterers, Inc. Atlanta, GA

Banquet Server/Event Coordinator

Facilitated team members at upscale catered events including weddings, charity functions, corporate conventions, and private homes to deliver exceptional service and award-winning food. Attention to detail, décor, linen, and presentation were an integral part of success.

EDUCATION 1993 - 1997 University of Florida Gainesville, FL

Telecommunications / Minor in French

Activities: Inter-Residence Hall Association Movie Chairman, Area Housing

Council Secretary, Preview ‘95 Staff Member, men's gymnastics, and Student Union Speaker's Bureau Chairperson.

1991 - 1993 Alfred E. Beach High School Savannah, GA College Preparatory Diploma

GPA 3.89/4.0, honor graduate, medical magnet program, National Honor Society, French National Honor Society, and Students Against Drunk Driving Vice-President.

1992 The American University in Cairo Cairo, EGYPT

Awarded the Malcolm H. Kerr Scholarship by The National Council on U.S. - Arab Relations. The program focused on Arabic, Islam, Egyptian culture and history with excursions to Alexandria, the Suez Canal, Giza, and Sakkara

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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