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Customer Service Representative

Location:
New Bern, NC, 28560
Posted:
September 14, 2022

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Resume:

Becky J. George

*** ***** **** *****

Havelock, N.C. 28532

252-***-****

Career Objective

Currently, I am seeking a position with a company that can benefit from my expertise. Which will utilize, expand my skills and experience in a challenging/rewarding environment that will be beneficial to both my employer and myself. I would enjoy working for a company who believes in hard work and dedication.

Special Skills

A. Report writing

1. Prepared daily reports for business operations.

2. Oversaw accident reports for both staff and customers hurt on property.

3. Prepared inventory reports for stores

4. Shipping and receiving.

5. Keyed data into computer system to send to home office.

6. Microsoft and Microsoft office

7. Quick Books

B. Training

1. Trained 3 supervisors and 4 clerks on new cash register system.

2. Trained multiple night clerks, mid-shifts, and helped any others who asked for help.

C. Supervise

1. Supervised 8 night clerks for daily performance of store operations.

2. As supervisor I made sure clerks knew how to handle the constant flow of 200-400 customers on any given shift.

3. Also, I made sure that clerks understood law in regard to North Carolina state lottery, alcohol, and tobacco sales.

4. Furthermore, I have supervised the daily routine of 150 inmates for the Department of Criminal Justice in Texas.

Experience

11/2010 – 8/2022

Fisher Fuel Market. Manager- Maintained client-vendor relations, managed three employees, inventory, ordering, record keeping, training of three people, customer service, and handling customer relations.

7/2009- 12/2010

Jim Dandy Corporation. Clerk- Customer service, shipping and receiving, inventory, retailing, store paperwork, train 3 managers on new cash register system and 4 employees on regular duties and cash registers, understand customers’ needs for goods, client-vender relationship, accounting, make change, bank deposits, open and close store, cleaning, sending store information via computer system.

4/2009-7/2009

· Convergys. FedEx-Customer Service Representative. Order tracking, order taking, finding lost packages, assisting customers with all their shipping needs.

9/2007-10/2007

Food Lion. Newport, NC. Cashier- Customer service, scan items, take money, make change, clean front end, stock.

4/2007- 9/2007

Adecco. New Bern, NC. Assembly- Assembly of various parts to stoves and dryers. Wiring harnesses, putting in screws, attaching parts.

8/2006- 4/2007

Coastal Regional Solid Waste Management Authority. New Bern, NC. Trash removal transfer station. Laborer- Rake down trash to fit into diesel trailers, tarp diesel trailers, latch tarps, trained to operate heavy equipment, pick up site, and direct traffic.

9/2005- 2/2006

Anson Research. Havelock, NC. Telemarketing firm. Reservations Director/ Coordinator. Arrange and confirm appointments set for Global Vacations clients.

8/2004- 2/2005

Comforce Staffing Solutions. Syracuse, NY. Temporary employment firm. Customer Service Representative for the Muscular Dystrophy Association. Call set appointments, Call and confirm appointments.

5/2004- 6/2004

Adecco Staffing Services. Canastota, NY. Temporary employment firm. Light assembly of electronic parts, mounting, pour epoxy, bake, and grind.

10/2003- 3/2004

Texas Department of Criminal Justice, Polunsky Unit, Livingston, TX. Correctional Officer II. Security and Supervision of One-hundred and fifty inmates.

6/2003- 10/2003

Damron Dental. Sugar Land, TX. Dental Assistant. Assisting Dr. Damron with patients, sterilization of equipment, making sure patients were comfortable during

procedures.

2/2000- 6/2002

Viking Cleaning Services. Cazenovia, NY. Cleaner of Residential/business', train new employees, and keep inventory/ stock.

Education

SUNY College of Agriculture and Technology. Morrisville, New York. Associates Degree: Liberal Arts Social Sciences 5/2002.

SUNY Institute of Technology Utica/Rome, Marcy Campus. Utica, New York. Bachelor’s Degree: Psychology 5/2003.

Texas Department of Criminal Justice. Huntsville, Texas. Certificates: Correctional Officer I and II. 11/2003



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